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ZACKERY C
Customer Reviews for Arm Guard Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The front desk woman was super nice when I picked up my truck. I was running late returning it due to traffic. She was very accommodating, and when I dropped the truck off, it was really quick. Great experience. Will use again.
TRENT EWas good
JOHN WThe Gas Tank was empty, no handtruck in vehicle, andvthentruck was pretty old.
Marlin DThis location was very helpful. We had reserved a vehicle at another location. However, upon arrival to pick it up, was informed that systems had been down the entire day so vehicle couldn’t be released. We had people lined up to assist us, a short window to complete the move and taken time from work-so this was a nasty mess. A call earlier in the day would have allowed us some time to make other vehicle arrangements. Chelsey at a central dispatch line was able to assist, locate a U Haul location with a van nearby. Drive to the location about a mile away and our reservation was in the system. Without much delay, we were on the way to meet the deadlines. After an earlier messy day, we were finally able to finish moving the item to our residence. Very helpful staff!!!
Karen WVery clean and reliable vehicle. Professional staff, very kind.
Joseph RTruck had no gas, a lot of cosmetic damage. And the light dinged all the time saying the seatbelt wasn’t buckled even though it was
Huxley CA++++++++. Thank you
albina kGreat service would use this location again
Walt NGet better updated trucks U-Haul. It’s 2024. Set an example and get with the program. Your net worth is over 12 billion and you’re clearing almost a billion dollars a fucking year and your equipment is trash. But hey, at least your CEO is doing fine. Too big to fail? Not really. Be better. Im’a go call Penske from now on. -5 ⭐️ <——— yes, that’s a negative five star. Billion dollar company, scam.
Phillip BPlace sucks and employee is a fat smart ass bitch
trent rYou guys are amazing, love this storage unit location! Thank you so much! Staff is amazing 💗💗💗
TERRY CProvide BASIC customer service. Have promised equipment available & on-hand at time of rental. Clean & count equipment before customer arrives. Clean trucks.
Eric Bna
james cSo expensive!! Pretty silly to say it's $19.95 on the side of the trucks. Sucked me un
Donna KGreat service, this is the second time I've rented a Uhaul here and will in the future!
Rebecca PThe fan on the heater was not working so it took about 45 minutes for it to warm up. Very cold day. The vehicle was dirty on the outside, the gas was only filled half way between the 1/4-1/2 tank, the side mirrors were manual so took several tries getting in and out of the van to adjust. There was a warning light that was on stating the left rear tire needed to be filled with air. I had to put air in twice to get the warning light to go off. This was very inconvenient. I called right away but it took 45 minutes to get a live person to report to. Then there was nothing done.
TERRI LLess than a quarter tank of gas. Other than that it was good. The lady that checked is in was friendly and we really enjoyed her.
John OThe low tire pressure indicator was on when I picked it up. The van was clean inside but the exterior needed washing.
Sharon OI guest how many miles, I use the truck....I wasn't given any paperwork for how the truck looked, asked for receipt an was just told I would get e mailed..... I don't even know how much I was charged bad business an don't want to rent again
ROBERT TI reserved a 17’ truck and there was only a 15’ truck when I went to pick up. This severely impacted my move. The representative had zero concern and was very rude. When I returned the truck, the new representative on shift commented very unprofessionally about my pickup.
MINDY AArm Guard Self Storage is our go to first for our UHaul needs. The staff is always friendly and we love the cat.
Walter BGreat job!!
DAVID PIt seemed to be a bit expensive for going less than 20 miles. Maybe in the future don’t charge for the first 10 or something.
Jamie JEverything with our move went like clockwork no problems whatsoever.Made our move so much easier.
Victoria HThank you for your service. Your professionalism and courtesy was much appreciate.
Michael LI wish I had known in advance about the possibility of an after hours return. Since they close at 5pm, I assumed that would be the latest I would be able to return the truck. I called from the road and found out about the possibility, which helped a lot. I paid in advance for 10 blankets. I received 6 from the person at the location and there were 6 in the vehicle. My invoice reflects a rental of 3 x 6 blankets. The amount is not significant, but it is a discrepancy. It is too much trouble to go back and "complain," but it would be nice if the website (rent 10 blankets) and the packing sizes that are available (packs of 6) would coincide and then the charges reflect the correct amounts. Thanks dcmauk@gmail.com
David MThe transaction went very smoothly. Very grateful for your service.
Mary BThe lady that sprayed me in the rental was very attentive and helpful
blane mSet the gas gauge at the top of the tank so customers don’t get gouged topping off when returning the rental
Joel RI was charged for using the dolly. I had my own dolly. The clasp on the dolly was broken and didn't notice it til mid day. Of course there is no way to prove that I did not use the dolly so I just paid the 7 bucks. I should have inspected the inside of the truck before driving off the lot. Partially my fault, but it would be nice to have the clasps replaced prior to the next customer's use.
Mel SThis was the best Uhaul experience I've ever had. We were able to get the vehicle we wanted in a short amount of time. It made our last-minute move a piece of cake. The help was superior!
Andrew BThe staff was kind. We had issues using the mobile pick up and ended up having to wait until they were open, but they were helpful and patient.
Cori BGreat service.
Keith HThe people working here are very friendly and professional. The van was ready to go upon arrival and the paperwork process was very quick. I would highly recommend this location.
samantha jThe staff at this location is helpful and friendly. I have a storage unit here, and we have become friends!
rita w