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CARMEN D
Customer Reviews for Armor Storage Papillion
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I could not get the app to let me return the haul and got charge another 20 dollars
Sarah MThe shocks need to be replaced and the app didn't work when I was returning the truck.
Debra HThe customer service was great
Robert Odon’t allow me to reserve an appliance dolly if the location doesn’t have any.
Nicholas HOther than the confusion with the price of the truck and the need for an app just to turn it in. Was pretty good. Seriously, needing an app for a 1 time thing is the dumbest thing. Should rate zero stars just for that
LEVI MDropped off truck on Sunday. 2 days early. Apparently never checked in. Still getting messages from Uhaul to drop off because "customers are waiting" for.my truck.
JOSEF CThe person at this location was very accommodating in lieu of the errors and poor communication at the out of state pick up site.
Andrea BThe truck was not at the location that the U-Haul app said it would be. I noticed the new location the morning that I went to pick it up. The truck had an active check engine light. I had to drive 2.5 miles to exchange the truck. It seems that the company would have brought me the exchange truck. This put me behind a couple of hours and had to drive at night to keep my schedule. (2:30 a.m. next day) The replacement truck worked great and the people at the second location were very helpful and acted with a sense of urgency.
Jerry HSelf check out better service on calls. Waited over 1 hour to get the trailer checked out due to miscommunication from agent and dashboard.
Paul MThis was not the location I originally chose. All of my reservation was to be a one place in Millard (Omaha, NE). Instead it was broken into two inconvenient places and the 3 TV boxes stayed at the original place. The car transport was move to N Omaha, across the street from the College World Series when is the most difficult to get around in a car, much less a 26 ft truck, in pedestrian crowded one-way streets. The truck had a lot of body damage. The outside dual rears were below the safe level for hot weather cross country driving plus towing. I give the lady behind the counter credit for doing the best she could to sort things out and help me get underway.
Scott RI rented 2 units for 3 yrs and I was so worried that mice could have made homes in my items and after moving everything and getting settled there were NO traces of mice dropping. That was amazing to me. Thanks for a very clean place.
GRAY C | Overall Experience