Customer Reviews for Armor Storage West Olympia
(U-Haul Neighborhood Dealer)

104 reviews

3400 Mottman Rd SW   Olympia, WA 98512

(360) 339-5340

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 339-5340

3400 Mottman Rd SW
Olympia, WA 98512

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Murray B. 
Rating:
5.0

The sales rep was one of the friendliest people ever! Great experience.

John C. 
Rating:
5.0

I was unaware that the truck I rented didn't have a RAMP until I got to the place where I was to pick up the stuff. ALL the U Haul trucks I'd rented in the past had ramps and I rented this truck over the phone, sight unseen. So I had to do more heavy lifting than I anticipated. It was all good in the end and the gas milage was a very good 17 mpg!

Reid B. 
Rating:
1.0

Not good customer service at this location I rented a uhaul truck and they had my car towed for no reason while I had the rented truck.

michael G. 
Rating:
5.0

Customer did not leave a comment.

Tamatha B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Tammy was an absolute Sweetie!! She was so nice, and funny and very informative!! I highly recommend this place!!

Magui G. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

This rental was so seamless! Thank you for making a stressful time easier!

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

I declined insurance twice, online and at the counter. And I was still charged for it. Something in the invoicing process needs to be improved.

faith T. 
Rating:
5.0

Customer did not leave a comment.

BUD W. 
Rating:
1.0

They charged me even tho they rented me faulty equipment and the reason I needed their truck is because my mom just passed away ! How rude! I did not bring the key right back and they charged me because they could have resented the truck! They had to put it out of commission so they could not have rented it but said I didn't know that ! Well yes I did! Not very professional! Or nice!

PAMELA V. 
Rating:
5.0

Friendly and helpful staff. Thank you

Alice D. 
Rating:
5.0

Customer did not leave a comment.

Cathleen W. 
Rating:
5.0

Customer did not leave a comment.

Rita P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

John J M. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
1.0

Told when making the reservation and when picking up if I didn't use the 2nd day and all the miles reserved than I would get refunded the money that was on hold for the extra day and mileage. When I got to the drop off only having the truck 1 of 2 days and 15-20 miles under what was reserved, I was told that no money will be refunded because they only do that for in town rentals, not one way rentals. The lady that made my reservation talked me into reserving for 2 days even though I knew I only needed 1 day but did anyways because she Said I would get the money back for the second day. Your employees being misinformed cost me money that I didn't have to waste. And no one can give me a refund. I do not recommend any of these places because you cost me unnecessary money that I DON'T have to waste…

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
3.0

Not send your customers to a place that opens two hours after their reservation is scheduled for. Had a res for 7:30 and was, without notification transferred to a third party location that didn't open till 9:30. Truck had 0% oil life, drove poorly, and had a scratch that wasn't documented by the pick up location.

Hunter A. 
Rating:
5.0

Staff was friendly and very helpful!

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

I forgot their name, but, as with Greenville and Hendersonville (SC), the agent in Olympia WA was wonderful. The system wasn't working, she had encountered problems with it all day, and she put in a lot of effort making phone calls and figuring it out for us. She had a great sense of humor through it all, keeping our mood up as well. She offered us bottles of cold water as she worked through it, adding to the overall positive experience despite the failing system.

PAMELA M. 
Rating:
5.0

Nothing every thing was great

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

MARTTI H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Kamaile D. 
Rating:
5.0

Wonderful people. Enjoyed my experience

Donna V. 
Rating:
5.0

Fast, easy and friendly pick up rep and drop off rep. Thanks

ALICE D. 
Rating:
5.0

steering was sloppy(loose).

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER IRISH H. 
Rating:
5.0

This address they were amazing. Very helpful, professional and kind. Will definitely recommend this address to a friend if needed

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

taylor M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN ANN Z. 
Rating:
5.0

Great help by the girl on duty

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Very awesome place to rent uhauls and storage! Very clean and maintained! Great customer service! 5 star review!!

Dorothy R. 
Rating:
5.0

Cleanest U-Haul store I've ever seen. I appreciate that.

GERALD M. 
Rating:
4.0

All was well. Cannot think of anything more you can do.

TRACY S. 
Rating:
5.0

The staff was friendly and very helpful. Will come back again for future uhaul use.

Andrea L. 
Rating:
5.0

Customer did not leave a comment.

Takahide A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

CLYDE B. 
Rating:
5.0

However limited selection

WILLIAM P. 
Rating:
4.0

Make it clear on the website that 3rd party providers require you to purchase the safemove insurance (even if your insurance covers moving trucks).

Raven K. 
Rating:
5.0

Customer did not leave a comment.

sue H. 
Rating:
4.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Jeanette R. 
Rating:
5.0

Customer did not leave a comment.

Anna T. 
Rating:
5.0

Fast, professional, and very kind. I will always recommend your facility.

Renee W. 
Rating:
5.0

Great location and very good customer service!

Sergey K. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
2.0

The uhaul truck had a used bandaid and a used face mask inside. Clearly had not been cleaned.

Jake B. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

The female customer service rep was quite helpful but the male (European accent) was not and actually seemed rushed to get out. She stayed and even checked with us as we experienced a flat tire in your parking lot....

Margaret L. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

LEVI M. 
Rating:
4.0

This was not my preferred pick up. I was only notified one day before that the pick location was changed. Very frustrating and inconvenient.

Michael F. 
Rating:
1.0

Cursing rep. When we got our truck who didn't even know where stuff was. Then they locked us out when we got there to turn it in. Not to mention he just opened the door took the key did not verify anything and then charges us for gas. When we just added gas to the half tank mark at the 7-11 less than a mile down the road. Ripped off and will never use this again

Janine S. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Ginny C. 
Rating:
3.0

To not lie and be honest.

Matt D. 
Rating:
5.0

Dottie and Kylie were wonderful employees who went above and beyond their normal work. They were extremely helpful and without hesitation offered their assistance to me because I had no one to help me with my unloading of some furniture. I've not come in contact with exceptional people, as themselves, in such a long time. I'm very grateful to the both of them and their kindness and consideration of the help they gave. Thank you.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

The staff at this location has been superb to deal with also.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

columbus C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

This place is so clean and well kept. The truck I wanted was not available so they ‘upgraded' me to a larger truck. I was told the larger truck was going to be at the same cost as the one I reserved, I think I was charged for this. Not the fault of this location at all, just aggravating.

Sherri E. 
Rating:
5.0

Good service except they tried to charge me for for gas because when I got truck it had 1/4 tank and I dropped it off with a 1/4 tank said it was full when I picked it up and it was not!

shawna M. 
Rating:
5.0

Honestly, couldn't have been a better experience. Will definitely use service again.

Anais F. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
5.0

Tell them this is a great storage facility, very cool inside...airwise and easy loading dock and carts. Very nice place to rent a uhaul and store at same time if you need to.

Cameron A H. 
Rating:
3.0

agent was completely rude and obnoxious

jerry R. 
Rating:
1.0

Megan checked me in and was very unpleasant. She charged my account $32.85 fo cleaning fees. We brought truck back CLEAN. She didn't like that we only folded blankets in 1/2 and not into 1/4's. She put receipt windshield wiper when we were available to receive personally. When I questioned her about the fee she told me to call U/Haul. “She only checks vehicles in.”

Thomas Neal H. 
Rating:
5.0

Customer did not leave a comment.

Loretta R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

LEVI M. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Staff is great! So kind and helpful!!!

Sheri S. 
Rating:
5.0

Friendly, professional staff. Clean, reliable truck. Highly recommend!

catherine P. 
Rating:
5.0

Great service at Armor Storage!

Toby P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
No reviews have been submitted for this location.

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