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RICKY C
Customer Reviews for Arnies Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck floor was stained and appeared to still be wet. It stunk of garbage or dead fish. At 4:00 Saturday we were asked to pick the truck up a day early (before closing at 6:00) so that the vendor could have the Sunday off. We were told that it would not affect our reservation and that we wouldn't be charged for an extra day. We scrambled to get there to pick up the truck. When it came time to return the truck in Kamloops we were told that we would be charged an extra day if we returned it on the original scheduled return date. It was a hassle trying to resolve the problem created by this location.
JEFFREY RNothing. The owner was very helpful and friendly. Definitely go back to this location.
DONALD CDespite the advertising, there were no locations in Burnaby BC to pick up the requested vehicle. New Westminster was the only location. This increased overall mileage and was not particularly convenient
KIMBERLEY BCommunication - The store manager was not communicative.
DAVID NEverything went smoothly, thanks.
JOHN HStaff were polite and very helpful. I’ve used them many times. Always been wonderful to deal with.
DAVID MI was not able to scan the back of my drivers licence successfully in the u-haul app - it crashed repeatedly. In the end, I was able to use the web page.
Christopher HWas disappointed as I rented the truck at the place where my furniture was stored and close to the highway, purposely so no in town driving was necessary. The place where it was picked up changed the day before our moving date and now was in suburban Vancouver and not even in the same town as the storage center. Added a lot of time and hassle to our moving day.
EMILY CI was impressed on how clean the unit was. The staff was clear and straight to the point, the check in and check out was quick and easy
Manuel SGreat experience !
Jose CTough area to maneuver and park but a worker ran up and parked it like a pro. Vehicle drop off was smooth because of that.
ADRIAN SThe radio in this unit not working
TREVOR MMore staff at store for less waiting time
MARCELO CThank you for the convenience of the drop off location
CHARLES BThe self-check in process was the worst check in experience I have ever had. Neither the app or website was working due to an “internal error” it took 45 minutes for us to check in. It was also not made clear to us that we needed additional “assurances” such as passport, another contact, a lease agreement, etc to check in. Will not be recommending using the app to others
Jennifer KWe drove from Vancouver to Edmonton with a full load and the truck handled amazingly. Pick up and drop off was a breeze.
Amanda FIt was second time I rent the van at this location and I was very satisfied again!!!
HYUNSUK YI was told that the van had a full fuel tank, this was not true and I ended up overpaying for fuel. Bad experience.
CRISTIAN BArnies is the best!
JONATHAN MHe is very helpful
HYUNSUK YThey are great and willing to help customer a lot anytime. I would like to use this location again in the future and also recommend to my friends as well.
KYUNGHA KThe staff was knowledgeable and fast. The location was a little tricky to park and drive around beciase it is a residential neighborhood.
ELIZABETH MVery good service, quick and easy, I requested a second dolly and it was provided easily , even got instructions on getting to our destination
RIK CThe drop of box to be located at more visible area. The Truck was maintained well and clean. Good and accessible location
Pratik JExcellent customer service.
Carla TThey made me wait when I went to pick up the car, and after returning the car, they overcharged me with a fuel service fee of $30 and a fuel charge of $28.75 for 14L, claiming that the fuel level was different from before. Since they had my credit card information, they were able to adjust the charges as they pleased
JINWOO REverything was nice, cleaning and on time.
RIGOBERTO CMy in person pickup experience with this location was great. However, the mobile drop off option should not exist. The U-Haul app is almost unusable.
DAWN CI had a wonderfu experience. Pick went very well. I was able to extend my rental with no issues and the return was very easy. Everything was expain to me to make sure I was aware of the charges and agreed before the charge. I wil use ocation again.
Carla TI had a super hard time trying to pick up the truck through the app, took over 45 minutes. Everything else was fine but that experience was not great.
Ashley ZOff hour pick up is not very smooth and can be improved
Rohit SExcellent location. The folks here know exactly what they are doing and they do it well. Arnies Grocery is basically surrounded on all sides by apartments so folks are always dropping off trucks.
Anthony-John AGreat to deal with
Rodney PI was overcharged.
Maria AThe two people I dealt with at Arnie’s were friendly and helpful. Would rent there again and I would recommend this location.
WILLIAM OCorner store. One employee doing it all.
Rick OI found staff pleasant and process went smoothly. Thanks for the good experience
KRISTIN FMy reservation was changed and caused me so much delay and I had to go from Burnaby to New West while I needed the truck in Burnaby and I live in Burnaby . Spent so much more gas both ways.
Amirhossein BHmm I'm not too sure what to improve. I think some customers need to be more aware of Uhaul rules to enjoy the experience. I thought the people at Arnies Grocery was very professional and accomodating.
Nikolaos RRates are unreasonable. I didn’t understand the charges they have put when the distance traveled was barely a mile.
MANOHAR GFree lottos
GLENN SQuick and smooth service.
Purevkhuu NAmazing service from a lovely team
RAWAND MThe service was amazing and the best U-Haul experience I’ve ever had! I will definitely recommend this location!
DALE WGreat experience with Uhaul service but location is very small and inconvenient, there was no parking spots around , so I should leave my car literally on the middle of the road during the pick up process.
Viacheslav ZSuper friendly and drop off was quick and hassle free!
DAVID WForgot to tell you the right break and turning lights were out
sher mGood customer service, fast and good vehicle.
ERNEST Kthis location was super easy to deal with. Quick in and out service. Would use again.
KRZYSZTOF KQuick and friendly service. Van well cleaned and worked beautifully.
PAUL KThe folks handled the rental very well. The only issue I had was that they did not receive the info I submitted on your website. Also, you need to put a ‘skip’ button in your website as we had to go through multiple pages of stuff we didn’t need (blankets, boxes, etc) to get to the page to submit. It was annoying.
Daryl LThe fuel reading before the trip was incorrect
Wei CThe person at the front desk was extremely helpful
Tahmid WI’ve rented trucks twice from this location, and I picked it because of the good reviews. The store owners are clearly very experienced with uhaul and service is always friendly, quick and efficient. No issues with picking up or dropping off.
Leah CWhen dropping the vehicle back off, there was nowhere to leave it. Other vehicles were being rented at the time and we were told to leave it in a 'no parking' zone in front of an apartment building. We tried telling the person when dropping it off about issues with the gears etc, but he did not want to listen and it was also very difficult to understand him as English was his second language. When we went in to finish with the paperwork we were told by a woman in the store that we had not left the gas amount as we had left it. We think we did. It just under a 1/4 full, we put in $45 gas and went only about 60 miles/100 km. We were going to be charged $31.15 gas and $30 service fee. By this time we were so frustrated that she just charged us the $30 service fee. We do NOT feel we should have had to pay anything. Perhaps taking a picture of the gas guage at the beginning might be something your people should do to give a better reading. This drop off location was at a fairly busy corner grocery store so neither we nor the other patrons got good service.
Jane LN/A
John W