Clarify whether the customer is on a USA or Canadian website as mileage/km estimates affect total hire costs. Thank you.
John B
Customer Reviews for Arnies Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I rented, as with others I have rented was run down and dilapidated. The parking brake was sticky and barely came off. During the pre-inspection it was brought to the Agent's attention that the passenger side reverse light was out, as well as the drivers side running light. He did nothing about it and just handed me the keys and said "here you go". The Agent was hard to understand and went through the details way too fast, even after my request to repeat himself.
David HNeeraj k , he does a great Job
singh sU-Haul is the right moving and storage resource! It was so easy, efficient, and affordable!
Charie IThe experience was great. Awesome customer service, very nice and quick.
Joel RAbsolute amazing place to get U-Haul truck. Arnie’s shop delivered an awesome service. The process was super easy and the staff the young man very friendly. Highly recommended! Thank you
Muska MGreat customer service. Very friendly and efficient
Crystal BWe had such a good experience picking up at Arnies Grocery! In such a stressful day of moving, the staff at the store were very helpful and friendly. My partner and I were very pleased with this location and their service, thank you!
Soraya Fstraight forward, fast, good
Naveed MGreat dealer. More details oriented and didn’t come off like you owe them your life like the last dealer I went to on Braid St.
Cong LU-Haul changed my reservations time and location , left me a message on my phone for ersa which was not my name. So location changed and pushed time back to arrive later. When arrived no truck had been returned so I had no truck mid day on my move. I won’t be using U-Haul again
Lamar TNoticable busy just for U-haul
Kevin APrompt and friendly .
John GI don’t know if this review actually come to Uhaul customer service but I have to speak from my experience. I came to this location and the check in process was okay but the return process was nightmare. The lady at this location was rude and unreasonable when she asked me to pay $10 more for the gas amount which I already filled up to the indicated amount in the contract (it happened sometimes to me with a little amount of gas - like 1/20 inch short but other retailers never asked me to pay any extra money for this little amount, because I always filled up after using the truck everytime) Also, the parking space for the truck is not ideal and safe for drivers to return under bad weather condition (it was raining and dark that day and they don’t have enough parking space for the truck since it all occupied and no signage to guide drivers). After long, exhausting of moving, I didn’t want to argue with her any more but this is the worst experience I ever had with Uhaul. As a regular Uhaul customer ( you can check my rental history), I highly recommend you review this retailer’s condition to be a Uhaul agent. It will affect Uhaul’s reputation and business. I will consider to go for other rental company next time for truck rental and absolutely never come back to this location to rent a truck again!
QUOC PThe truck was certainly clean - the back seemed freshly washed, which was very nice. Every little nick and scratch had a little marker so we were comfortable that we would not be accused of any damage. The unfortunate thing is that the roof of the truck leaked - a previous renter had damaged the roof with a big gouge, and that had been patched in some way. Unfortunately in the heavy rain the patch was inadequate and the rain water was able to make it's way into the compartment. One other minor quibble - the truck gas was not filled up - the gas gauge was "a bit above a quarter". This then was a challenge to match on return so there was a minor disagreement about the level. It was nicely handled so I have no real complaint. But it seems a poor system. Perhaps if we knew the mileage the truck would get we could have put in exactly the right amount......
richard mThe guy charged me for $7 extra gas dollars even when I tried to show him the picture (from gas tank) from before and after. He went a check it and with out checking on the computer said "is $10 more dollar" I tried to explain him and he just walk away, then he said ok just paid $7 all of the sudden. Been a costumer of uhaul for 6 years, never before had this kind of experience.
Wilson PThis was an effortless transaction. I received front of the line priority customer service. It was like borrowing a truck from your really friendly neighbour.
taegan heverything was excellent
Bernrado PMake sure the batteries in the trucks are in good working condition
Anthony BI just realized that fuel charge of 6L was charged on my bill even though I plumb the gas before return.
Hing KThey were very accommodating and clear on the instructions. Also, they discussed the terms of the rental as well. Very much recommended.
Ric Mgood location, car was working
Vladyslav YThe online check in was a bit glitchy, I had to try a few times to get the pictures accepted. Overall my experience was very smooth.
Taylor JNo comment
Rolito RI had a wonderful experience with this location. Thank you for your service. It was simple and professional.
Mallory GBetter requirements on ensuring the gas is filled up before the vehicle is returned. It is inconvenient to have to find a gas station to begin your trip and then again to refill it before it is returned. The online process is fine to obtain the keys however the online could be much improved with a bunch of the required information being asked and answered before pick up. The pick up process was far slower than advertised
Phillip FVery convenient location, and great service. Thank you
ANGELA TBad UX, no clear instructions, lots of not communicated steps to take the van. Never again
Daniel RThey are very professional and helpful, very efficient
Jiyang ZEverything went very smooth
Jehan ZEverything was good
sarabjit sI was charged $118 on my VISA and my receipt was only $87.31. This is completely unacceptable to overcharge a customer on their VISA!!! And, I donated $10 which I now regret for being charged an extra $30 I will not recommend getting a truck from this location to any of my friends or family in our small city of New Westminster, BC
Cynthia GI was just happy to be done with uhaul
EUNICE Nonly street parking available
Kyle OThe location had kept gas in the back which made it smelly
Christopher LPerfect location. Conveniently just down the street from our residence. Very easy and quick to rent a van. Reasonable rates. We have rented several times and are very pleased with the service.
PATRICA RI think it could be a bit cheaper for the level of service , All in all , it’s ok. The guy at Arnie’s is a little gruff , but he’s a straight shooter
Christopher GI say good service thank you so much
mesfinn aTell customer little bit about the vehicle
Pardeep SThe gentleman at the location was extremely helpful, clear, and kind. The car was very clean and overall it was one of the best experiences I’ve had with picking up/dropping off a U-Haul. I recommend this location to anyone solely because of the excellent customer service.
Yasaman KIt was everything good just engine light was on....
Gedam AThe people at the store where amazing.
Deborah SNo need for improvement, this gentlemen is friendly, professional, experienced and on time!
Pauline LThe truck was very OLD still had manually roll down windows and a bad smell in the cab, the rear door was impossible for me to open only my husband could do it. I will not be using such an old vehicle ever again!
Mihee LProvide more parking for the vehicle drop off
Chester CHave U-Haul signage more prominently displayed in front/inside store.
Mauro GMaybe I didn't look at the pre-collection email closely enough, but I don't remember seeing any requirement to photograph/scan my driver's licence and submit it. However, the operator at Arnie's Grocery (maybe Arnie himself!) spotted that lapse and quickly did the scan himself. The whole rental episode was much faster and smoother than my previous UHaul rental experience, where I had to remove a key from a lockbox. That was REALLY slow and difficult. When I need to do the next rental, I will definitely return to Arnie's Grocery!
Geoff SVery smooth rental. The owner was very prompt with the checkout and return.
Ye ZNever made it since the truck broke down. But the lady called us to check about the truck because another customer had reserved it for the next day. It was nice that she cared.
Iulia DArnies provided friendly and helpful service. I highly recommend their location.
Sandy BI was scammed in the gas, I had to fill in more than was actually based on the report.
Sandra TPickup and drop off was easy
Franko M