Robin is the sweetest uhaul representative I’ve ever met and I wish I needed uhauls more often so I would have an excuse to receive the stellar customer service offered at this location. Our truck was at an unmanned location and the fabulous young lady answering the phone helped me through the rental process in accessing my lock box. I love uhaul and can’t wait to rent again!
erika r
Customer Reviews for ARSE Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no office where the trucks were parked. Had to go to another location to do paperwork and then 10 miles to get truck. Would be nice to let renters know where to sign for truck before going to pick it up. The office staff were very nice but uhaul has it set up wrong to get the truck.
Kathryn Onone
John BWhen you offer an unstaffed location for drop off, that should be very clear. The website indicates that this site is open 8am to 12pm which seems to indicate staffing. A text to the number on the sign about renting vehicles on the site went unanswered. The number given in the contract to call although a local number sent me to Colorado and that fellow didn’t know anything about this location in Florida. Finally, if you require customers to use the internet, you should site your locations where there is internet. This is a rural location and it took over an hour and a half to complete the return, the whole time hoping not to be dropped again as I had been multiple times before. A phone call to your help line was also dropped. Would I recommend this site, never. Would I rent from U-Haul again, not without overcoming a lot of reservations.
Malcolm CHorrible reception. and cannot contact anyone. Took hours to get the rental.
William H