Customer Reviews for Arties Towing
(U-Haul Neighborhood Dealer)

113 reviews

150 Woodview Dr   Elgin, IL 60120

(847) 841-0257

Location Hours

  • Mon-Sun: 7:30 am - 6 pm

Services at this Location:

Contact Us

(847) 841-0257

150 Woodview Dr
Elgin, IL 60120

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Serial number did not match paper work!???????

Ronald B. 
Rating:
4.0

other than being about 30 min farther than my original or second location, it was fine

Blake M. 
Rating:
5.0

Seem to go out of the way to help me. People were very friendly. Quick easy check in. Very good experience.

James K. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
1.0

Fixing the equipment. Rented a trailer and the driving lights where not working I reported and I haven't heard back from them yet.

PEDRO A. 
Rating:
4.0

Do you need I got one kind of old maybe you need to get a new one

GERARDO R. 
Rating:
5.0

Great experience! Friendly and helpful. We will definitely use their services again.

KIMBERLY S. 
Rating:
3.0

The truck wasn't very clean. My reservation was changed to a location 10 miles from my home. I was told that my rental would be adjusted if I returned the truck on Sunday (from weekly rental to daily in-town rental). My rental was checked in 2 1/2 hours after we returned it. And no adjustments were made to my rental. Very disappointing. Would not rent from U-Haul again nor would I recommend them.

TERRENCE A. 
Rating:
5.0

Change the online pickup to NOT need the "1" in front of the phone number or if this cannot be changed , change the instructions to tell you to add the"1"

RUTH S. 
Rating:
4.0

Trailer was not at this secondary location when we arrived. This is in addition to the fact that this was not the original location for pick up.

Bradley H. 
Rating:
5.0

Absolutely the best staff! Friendly and helpful. I highly recommend.

VINCENT A. 
Rating:
5.0

Everyone was nice and helpful! I would rent from them again!

Christopher T. 
Rating:
1.0

UHAUL SUCKS! They canceled my truck 10 minutes BEFORE I WAS Supposed to pick it up because the person who had it before me NEEDED IT LONGER! So THERE IS NO POINT TO MAKE A RESERVATION BECAUSE THEY ARE NOT GUARANTEED!!!!! So I had to search around on MOVING DAY for a fucking little trailer to move! Then they charged me $20 for being 10 minutes late! They are a joke don't use them.

Brittany K. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

The van we rented was dirty and hadn't been washed in some time, plus the windshield was completely covered in bugs. The cargo area was dirty and was not vacuumed. The process to get verified and check out took way too much time. Waited awhile to get the code to the lock so we could get the key to the van. A lady came out to inform us that the app was down. This was not a good experience using U-Haul.

Perla S. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

I was helped with trailer and electrical hookup, however there was one light on the trailer inoperable after testing. Instead of checking the bulb or connection, I was told to simply advise any officer that the lights worked when I last checked them. Then proceed on to my destination. I don't think this was good service and certainly left me to proceed with a clear violation. And unsafe.

Paul M. 
Rating:
5.0

Everything was great, staff was very helpful!!!!

William K. 
Rating:
5.0

Absolutely the BEST in customer service. Very helpful too. I strongly recommend Arties!

VINCENT A. 
Rating:
5.0

Very friendly and efficient staff. COVID safe. Provided me with phone # in case I needed help after hours. Doesn't get better than that.

Fancisco M. 
Rating:
4.0

The parking lot was small, so had to park on the street with the rest of other trucks

Najeeb S. 
Rating:
4.0

Customer service could use to be friendlier but they did make it easy to get the trailer and were generally easy to deal with. Would come back again.

Phillip M. 
Rating:
4.0

Truck interior was not very clean but truck ran and operated perfectly!

Joel C. 
Rating:
5.0

Excellent customer service each time we visited. Answered all our questions.

Gerardo C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

CLEMENTE S. 
Rating:
4.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

great customer service from both ladies

ADEBOWALE O. 
Rating:
4.0

Friendly service. Nice people.

Nanci Jo M. 
Rating:
3.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE G. 
Rating:
5.0

All good.

John W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

MAIRA C. 
Rating:
4.0

My pick up location got changed the day before the rental to this location 45 minutes away from where I wanted to be. I was on a tight timeline and that was really bad. This will definitely impact whether I use U-Haul again in the future.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Abelardo J. 
Rating:
4.0

Customer did not leave a comment.

Corinno T. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

NIJAZ C. 
Rating:
5.0

Great service! The van I rented was in fantastic condition, and everything went so smoothly. I'd highly recommend this location!

LESLIE R. 
Rating:
4.0

The guy that helped me with the trailer did an excellent job. He was great help. I would recommend people to use Arties Towing to rent Uhaul just because of this guy that helped me.

SPIRO P. 
Rating:
5.0

Nothing everything was good

Ricky Paul L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
1.0

Flat tire on transporter 5 HOURS BROKE DOWN ON HIGHWAY!! THEN THEY BENT THE FRAME ON THE TRANSPORTER WHICH WENT UNDER MY BUMP AND KEEP TRYING TO MAKE A CLAIM AND GETTING ZERO HELP

Ken K. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
4.0

Customer did not leave a comment.

FREDDIE D. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Keep being great n stay safe

ROBERT M. 
Rating:
5.0

Absolute friendliest and most prompt service I have ever received while renting any sort of equipment.

AMBER V. 
Rating:
1.0

Do not advertise discounts without the intent to follow through. I was induced to use Uhaul's services at 150 Woodview Dr, Elgin, IL 60120 with the promise of a 10% military discount. I was told by the front desk that it would appear on my invoice. When I received my invoice, not only was the discount missing, but I was inappropriately charged additional fees for allegedly not bringing the rental truck back with enough fuel. This brings me to my next point. Rather than placing the burden on the customer, Uhaul should make it a practice to take a photo of the fuel tank upon a rented vehicle's pickup and dropoff. I am 100% positive that I returned the rental vehicle with the agreed-upon amount of fuel, but Uhaul claims otherwise. I neglected to take a photo when I dropped the vehicle off and Uhaul has no photo to evidence the accusation, so it's my word against theirs. A Uhaul rep told me that they merely annotate in their computer system where the tank is without documenting supporting proof. As a result, I was charged an unconscionable amount in punitive fees. I was referred by the Uhaul front desk to handle this matter with the "trucking department," where I spoke to a rude woman who made me feel like I was SOL for not taking a photo of the fuel tank. She also told me that there is no military discount. So, she basically could do nothing to help. She did not empathize with my circumstances at all. Now I have no choice but to dispute the fuel fees with my credit card company. Because such a simple process can be implemented with little to no burden on Uhaul's part, a progressive change is strongly desired. As a customer, I feel deceived and ripped off. I did not experience this issue with Budget Truck Rental, who actually honored the advertised military discount and did not falsely accuse me of breaching the agreement. For a company with such a reputable name, I expected more from Uhaul.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Thank you very much

Jimmy N. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

I did mobile check in and was assigned a truck which I couldn't locate. I went inside the store and nobody was wearing a mask. They were also rude. They asked me to submit all info again like credit card/ ID and details of trip, which I had completed online prior. This prolonged my exposure with no masks people. When I finally got my truck, they did not even clean the snow of front and even windshield. Truck was poor condition with lots of noise through the drive. Not recommended.

PREYANSHU P. 
Rating:
5.0

Customer did not leave a comment.

Anita F. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

JAMILLETTE T. 
Rating:
1.0

Could not return vehicle until next day. Didnt get charged but customer service was rude and i didnt know until many hours lator when i got the receipt that it was taken care of.

CHRISTOPHER T. 
Rating:
5.0

Even when a message on the dash said, "low tire pressure," they took care of the issue right away.

Jack R. 
Rating:
5.0

Artie's staff was very professional and helpful They had an ample supply of boxes tape and other packing supplies available

RONALD S. 
Rating:
2.0

I asked about the military discount and he stated they do have it he just didn't know how to do it, so we were out of luck about that. He stated to try to get it when you turn the truck in.

Loretta F. 
Rating:
5.0

Customer did not leave a comment.

LORI L. 
Rating:
4.0

Customer did not leave a comment.

Kiante G. 
Rating:
4.0

Facility didn't have the furniture dollies I had pre-ordered and suggested that I go to the Streamwood location to pick them up. Most customers aren't going to want to drive a 26' truck around to pick up parts and pieces that should have been ready at check-out.

Craig D. 
Rating:
3.0

Customer did not leave a comment.

Lumond J. 
Rating:
1.0

There was an issue with the truck. Never got my invoice with pricing they just charged the card with no receipt or anything and charged my card twice so very unhappy about that

Jordan J. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Meghan S. 
Rating:
4.0

Customer did not leave a comment.

MATTHIAS L. 
Rating:
5.0

Customer did not leave a comment.

jon R. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Love working with this site -staff is professional and exceptional in customer care

Tena R. 
Rating:
5.0

Customer did not leave a comment.

Nellie C. 
Rating:
1.0

Terrible customer service VERY RUDE

Morgan B. 
Rating:
5.0

Customer did not leave a comment.

Wiliam A. 
Rating:
5.0

Plug for lights had to be constantly pushed in. Was pulled over once for no lights.

Steven P. 
Rating:
3.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

No complaints

Lolita D. 
Rating:
3.0

Customer did not leave a comment.

Tevin S. 
Rating:
5.0

Customer did not leave a comment.

Efrain R. 
Rating:
3.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Refund for over filling gas!

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Myron C. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
3.0

DIcey area. Staff doesn't seem to be up to speed.

David U. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Telisha W. 
Rating:
5.0

The service was great the people were very p Polite and helpful

Deanna P. 
Rating:
3.0

Too far away. Uhaul waits until its too late for customers to get a truck from another company to tell you your pick up is a half hour (or more) away. Not acceptable. Uhaul customer service (ha!!) told me my “reservation” only guarantees me a truck SOMEWHERE, and that if I didn't make a reservation I wouldn't get a truck at all.Implied I should consider myself lucky. Do they realize I am a paying customer, and their business depends on me getting what I need? Don't think so. Wont use uhaul again.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Carole W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Thank you!

Nicole R. 
No reviews have been submitted for this location.

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