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MOHAMMAD Z
Customer Reviews for Arties Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented multiple trucks from multiple locations always reserving w/o insurance. I was there when driver picked up as it was never brought up until I was charged an add’l $15 and they lied about asking. How many unknowing customers have they did this to? Do an investigation to make certain or see if they only do this to POC.
GARY JGreat customer service!
Rick Kvery friendly staff, extremely convenient, relatively prompt hookup
TODD HEverything was quick and fast good people and good location if you don’t want the hassle and wait at a uhual store prize is also good 👍🏼
RAFAEL REverything went well.
DOUGLAS JNo one there, 24 hr drop off.
James EPrevious rental had tolls which were paid. System still flagged me for ealert which required me to spend 25 mins on the phone resolving. When a customer pays the tolls the ealert should disappear without issue or human intervention.
KIRK HWe only go here to rent. Great people and great dogs.
BRIAN DNo need. I was taken care of quickly. Thank you
PETER RNot a huge fan of the Trump flags. I would rather take my business elsewhere.
John SNothing. Everything was perfect to ne
EVERLYNE OExcellent service Mr Mike was very helpful Great work
PAWEL CExcessive costs
JEFERSON GGood customer service and reasonable price
Catherine NBeen using Arties for a while now. They always have great service and go the extra mile to help! AAA+++!!!
ALANNA ZI made a reservation for pick up at Hoffman Estates close to my house 5 minutes a month ago. My pickup locations was changed to Elgin 2 days before pickup which was 30 minutes away. UHaul needs to learn what reservation means.
MIHIR PBoth the Artie's Employee and the on-site U-Haul rep were very friendly and helpful. Great customer experience.
John TThank you again for the great service
AGUSTIN PExcellent customer service
ALBERTO MNothing. My third time here. Everyone there is GREAT!
BRIAN DFull tank of gas , better customer service, cleaner vehicles that are well maintenance & cleared out of prior renters property/ garbage.
CONCEPCION Hthe trailer worked wonderfully
TIMOTHY CGreat people very helpful and responded to my change needs.
Louis EThis place was a stole my money. Over charged me by nearly twice what it should have cost. First they charged my card $119. Then charged my card $143. Then the next day another $25. No explanation given. They estimated/lied on the mileage and charged me an additional additional 31 miles. I replaced the gas that I used putting in $25. They then charged me an additional $24 in gas. Keep in mind I only drove 70 miles and had $50 in gas? Doesn’t make sense. This place was is a scam and a total rip off. I will never use U-Haul again and will do my best to make sure nobody else uses it either. Will be leaving this review everywhere I can.
Steve BService was fast and easy but equipment was not swept out when I picked it up. Rental performed as expected. .
Brian SThe truck needed work on it. It drove really rough
Allsha BFriendly staff, good service and equipment. No issues with this rental - thank you.
Suneet CSupposedly my reservation was not in the system although I told her I have a reservation #. She said no, I do not need it. She said the cc info wasn't in there! I rent every 2 weeks through corporate, how could it disappear. She took 3 other customers for her towing business! I was there before all of them! NEVER< EVER have I had to wait 45min! Then she had me take write my corporate cc down on a post it note. THIS IS NOT SAFE! Did she destroy the info? I have no idea! She quickly gave me my keys. The van was parked near shrubs and you could not view the side or back of the truck. This is ridiculous. Lastly she has 3 large dogs who tried to put there face inside the glass. WHY!!! This is a business.
Joetta FEasy and fair pick up location.
James HAll good.
John WStaff was kind, patient, crystal clear and knowledgeable regarding what I needed and helped with an estimate of my rental cost. Thank you! I will be bac again!
TASHA WNo Worries Whatsoever.
James MVery easy to do business with!!
Donald KTruck we got is mechanically not in good condition. Something wrong with the suspension. If you drive over 40 miles per hour it is not stable, it shakes. Please look at the transmission. Truck needs to be serviced before anyone rents this truck. Other than that,Customer service was excellent 👌
Edelmira IHad to wait an hour and a half over scheduled time to get trailer. It was buried in the snow out back of shop. I returned to get trailer and I had to help pull it out of snow. After getting it out I was given a shovel to clean the trailer off. The tire straps were frozen and could not be used. I had to strap the car down with my own equipment.
Tyler BFriendly people who made the drop off experience pleasant despite the misery driving
Kyle WArties towing location in Elgin made my move and experience easy and very accommodating for my needs. I am going to use them again this week. Thanks
Michelle SArties Towing provided great customer service. The vehicle was clean and in excellent mechanical condition. They were polite and answered all my questions regarding my rental. It was a pleasure to do business with Arties Towing. Excellent!
Felix MRental was very reasonably priced and process was easy.
sally STener más carros
Crisanto BThis was by far the nicest and easiest place I’ve ever rented a vehicle or truck from. Definitely would use again
Isaac SHassle free. Loved the dogs!
John DIt was quick and easy placing an reservation online. The sales associate was professional, explained everything clearly and hooked up the trailer and disconnected it quickly. Great experience!
Thomas SThis location accepted a transferred ‘guaranteed” reservation from the West Dundee location at the last minute. I am very thankful that they did. Greeted with friendliness when an picked up the rental.
Terry PStaff was very professional, great customer service deff going to come back to this location if i need to rent a uhaul again.
Luis M