Customer Reviews for Arts Service Center
(U-Haul Neighborhood Dealer)

140 reviews

2101 Rodeo Rd   North Platte, NE 69101

(308) 534-5908

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(308) 534-5908

2101 Rodeo Rd
North Platte, NE 69101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Not very good customer service and was on the phone for 20 minutes with a friend but other than that pretty good.

Tyler W. 
Rating:
4.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
3.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

Kyle C. 
Rating:
3.0

Customer did not leave a comment.

Raechelle R. 
Rating:
2.0

The whole process was ridiculous.

Wendy H. 
Rating:
4.0

Uhaul was dirty when I picked it up, and at my drop off point I almost had to pay a “cleaning” fee for a mess I didn't make.

Michael M. 
Rating:
5.0

Dropped off trailer around 11:30 PM on July, 1. Not much for exterior lighting at location. Followed return instructions for not blocking building doors or entrances to business. Was unable to get the location services to work for equipment drop off after hours self return.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Damon G. 
Rating:
2.0

Wasn't good customer service. Didn't like online registrations. Didn't have the equipment we reserved.

Ben H. 
Rating:
5.0

The guy was knowledgeable and had equipment ready to go. He taught us how to handle the trailer and helped us locate a drop off location convenient to us.

Ray C. 
Rating:
4.0

Truck had broken windshield, howling rear-end, & engine idle problems.

Richard H. 
Rating:
4.0

Hello, We actually left some items in the glove block. When could we get those back?

Marcy N. 
Rating:
1.0

Only mechanic at location said u haul REP. was at doctor's officec

STEVEN M. 
Rating:
3.0

The online check in wouldn't work. After trying several times I just left the keys in the drop box. It's not the drop off location problem.

Jay M. 
Rating:
4.0

A bigger location so that all the equipment isn't jammed together.

Angel M. 
Rating:
1.0

I have two extra charges on my bill equaling up to another $74 and I have no clue what it is for and no one in U-Haul customer service can tell me either, they said they need a "manager" to look it up which can take up to 3 days to get back to me, f*** you guys

JERRY A. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
3.0

Truck was parked very tightly between 2 other trucks. With the car parked across the street it was more difficult then necessary to pull forward safely without hitting the other truck or the car.

Seth B. 
Rating:
2.0

The site had no personnel on site. The app did not work. This was very distressing. Call to UHaul help line was similarly no help...on hold for over 45 minutes before I gave up. Bad experience. You guys have got to be better. Next time, I will rent from Penske.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
1.0

The location looks like a junkyard. The whole return experience was a joke and I will never rent from Uhaul again.

ALLISON A. 
Rating:
3.0

Location is a mess.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Rita D. 
Rating:
4.0

Customer did not leave a comment.

Suzanne D. 
Rating:
1.0

I don't know why you are asking about the location that I didn't use. I picked up in McCook, NE to haul things from Trenton, NE to North Platte, NE. My truck wasn't ready at my reserved time. I had to wait three hours for them to decide they could give me a different truck. They allotted me not nearly enough miles to get to my destination, they didn't set a drop-off location, they wanted it returned to an unknown location less than 24 hours after I got the truck, and they didn't do or have me do a check of the truck when I picked up the truck. Now they tell me I can dispute the extra charges that will come from all of the hassle. I would rather sell everything I own than use or recommend uhaul.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
2.0

Was upset that delivery was scheduled to location when no deliveries had been requested

Bernard P. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Jarod W. 
Rating:
3.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
2.0

Cleanliness of the transfer station. Friendly, courteous and polite.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Garrett T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

Quick check in (10 min.) and checkout (2 min). Thank you!

Dale B. 
Rating:
3.0

Very friendly. Easy to pickup and drop off

Myker C. 
Rating:
5.0

Customer did not leave a comment.

Dakin B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT A. 
Rating:
1.0

Personnel not very helpful, had to leave the rental on the street, and the facility computer system not working. I ended up self checking end. Shelf check is not bad, but had to leave rental some distance away and having to go back and take photos was really a pain. If I knew I had to take photos, it would have been helpful.

SAMMY T. 
Rating:
1.0

I called this location to reserve the trailer and the young man said the owner was gone and I would have to go online and do it myself. After I reserved it online I call the same location twice with no answer. I called U-Haul 800 number to make sure this location would be open to pick up the trailer and the woman on the other end was extremely snotty. Tried to explain that there was no answer to both of my phone calls and she was extremely RUDE!!! When my husband went to pick it up, there were 3 men in the office, told him it was out on the lot and did not go out or help him lift it and hook it up on the truck.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

franklin D. 
Rating:
3.0

The Uhaul wasn't dirty inside and ran rough

Phillip V. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
2.0

Have the truck there

Deborah T. 
Rating:
1.0

Not advertise that you have trucks in stock and let people reserve them when you indeed do not have them in stock. Also don't tell your customers that you will get them a trailer if they need it when you won't actually give them a trailer. I had to leave a lot of my stuff behind 2 states away because I couldn't fit it and also I ordered 12 furniture pads and got 5 so some of my furniture got ruined in my trip because I had to cram as much as possible.

William E. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

Sarah Y. 
Rating:
3.0

Not very friendly employees, but they were quick and efficient.

Brogan M. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Very helpful. Excellent service.

Ben Y. 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Nice guy help me out

thomas H. 
Rating:
3.0

Facility looked like a junk yard.

Jeff M. 
Rating:
3.0

Put up signs. Clean property. Be more informative.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Derek E. 
Rating:
5.0

Customer did not leave a comment.

patrick B. 
Rating:
3.0

Customer did not leave a comment.

Aryn M. 
Rating:
5.0

Very professional, courteous, very helpful and friendly!!

Robert G. 
Rating:
2.0

The front driver tire was very bald. The lot was full of vehicles and hard to get into. The vehicle wasn't parked where it was supposed to be.

Jodie P. 
Rating:
5.0

Nothing - very easy to rent, get equip etc. Very helpful and friendly.

Deanne M. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

LAVENDA K. 
Rating:
4.0

Customer did not leave a comment.

LAVENDA K. 
Rating:
3.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

Customer did not leave a comment.

Adam D. 
Rating:
3.0

Customer did not leave a comment.

Marina M. 
Rating:
5.0

Customer did not leave a comment.

Vaughnelle P. 
Rating:
5.0

Great service. Very friendly and helpful

Sherry F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

bill B. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
1.0

Call Penske

Angela T. 
Rating:
5.0

My company does a lot of business with u-haul and this by far was my best experience!!!! Thank You!!! Jim Pace

Jimmy P. 
Rating:
1.0

Your service was terrible. We were broke down for 14 hours

Ted P. 
Rating:
5.0

Customer did not leave a comment.

howard K. 
Rating:
3.0

Trailer had low tire which would not keep air. Had to call UHaul to have a replacement tire placed on the trailer the morning of the move before the move could begin. Trailer had been loaded when the low tire was noted.

Candice S. 
Rating:
3.0

Customer did not leave a comment.

benjamin V. 
Rating:
1.0

There were no signs stating where to park. We had to strategically park trailer in only open space between 2 other vehicles and behind another one.

Kalie B. 
Rating:
3.0

Location looks like it has never been cleaned. Service was polite but a bit on the slow side. It was not a bad experience, but nothing that I'd say was great. That said, I don't think either North Platte location is probably stellar, so it's just about what you might expect.

Andrew P. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
2.0

Location wasn't open at 3 pm even though their stated hours said they were open until 5. No info on after hours drop off. Nothing.

Sharon L. 
Rating:
5.0

Nothing, it was smooth all the way

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
1.0

Personnel was rude and very unhelpful.

Teddi E. 
Rating:
5.0

Good people

sara P. 
Rating:
5.0

Customer did not leave a comment.

Harvey B. 
Rating:
5.0

Customer did not leave a comment.

Harvey B. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
4.0

Had ordered to the other location in North Platte actually but this one was fine too in the end.

Ulf F. 
Rating:
5.0

Very professional and polite

James M. 
No reviews have been submitted for this location.

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