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Jennifer W.
Customer Reviews for Assured Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good phone reception would help more but I was able to position myself to get an additional bar and that helped.
Richard T.I enjoyed the customer service here at Assured and will return for any of my Uhaul needs! Easy access to the storage unit, and couldn’t have been happier with the experience.
Peter W. | Overall ExperienceHe is such a great guy! He is so helpful and kind!
Suzanne H.Very nice gentleman
Larry T.I have rented from Assured Mini Storage many times and appreciate the support provided by Rich. I will always use Assured when I need a Uhaul truck.
Allen M.Rich did a great job. Many thanks.
MICHAEL A.Send more customers to locations like this one. Best U-haul experience in 30 years
MICHAEL A.Rich is top notch…easy to work with. I recommend Assured for your Uhaul needs.
Allen M.Great guy to deal with! Equipment taken care of.
Allen M.Can't think of a thing. The entire process was seamless!
Cindy M.I really like renting from this location. Rich is always very helpful. The trailer did a great job
PHILIP C.Rich has been very helpful over the years that I had my belongings in storage. I have rented several U-Haul trucks and trailers and he is always friendly and professional. If a need arises again this is where that need will be met.
Neil F H. | Overall ExperienceMr. Rich was very prompt and very courteous to my nephew and I. He made our unexpected move quite stress less considering the situation. I feel you guys are very lucky to have a well spoken and knowledgeable man handling things.
GEORGE B.I have rented from this location many times and each time it has been a good experience. I will gladly recommend this location.
PHILIP C.The facility is well maintained, but more critically the office person is helpful.
Michael A C. | Overall ExperienceAll was great
GREGORY M.Great and knowledgeable service!
Samuel H.My sofa and shoes had mold and the rats and water bugs were present.
Darlene H. | Overall ExperienceRich was so helpful to me in a very stressful situation of not being to find a rental truck. He went out of his way to help.
LINDA W.Owner is reliable, knowledgeable, efficient, helpful, and friendly. I have used this location several times, and I am always happy with my service. A pleasure doing business there.
Suzanne H.The owner was friendly, gracious and helpful at every turn. He made storing our stuff easy and enjoyable! I also have rented a truck there a few times. I’d definitely recommend storing your stuff and renting a truck at Assured Storage.
BRIAN M. | Overall ExperienceThe manager Rich was very helpful and accommodating. I have rented from him before and will again.
Neil H.The actual pick up location (listed above) was fine, and the process was reasonably quick. But this was not the location of my reservation, which was the North Ave, Athens location. The North Ave location DID NOT have the equipment I reserved — I reserved a 5 x 9 ramp trailer with a motorcycle chock. I called UHaul at least three times in the weeks before my trip to stress that the motorcycle chock equipped trailer was essential, and was assured each time it would be available. Ultimately, the trailer I needed was located at the Winterville location (about 20 minutes away) and I got the trailer I needed there, and as mentioned that experience was fine. I think my complaint is more with UHaul than the individual locations. And this isn't the first time this has happened. It added a layer of stress to a moving process that was already stressful enough. UHaul needs to do a better job of ensuring the proper equipment is ready for pick up at the reservation location.
Timothy Don D.Thank you!
Christa G R. | Overall ExperienceRick was an incredible help with our move and planning. Great customer service all the way around.
Nelson M.Not much , he is a very attentive ambassador for Uhaul.
CHARLES P.Thank you! This was a convenient location.
JOAN M.These folks were great help. Wonderful to work with!
Kent R.It is kind of out of the way but well worth the drive.
kristen D.Excellent customer service!!!!
Jeff W.Equipment was clean, but engine died 1 hr into trip. This was a bad experience.
Donnie M.I was in and out in 10 mins. Great!
Brian M.Great and easy to work with!
Kim D.The trailer was booked through this location. I found the person handling the booking to be extremely helpful both at the time of booking and when I dropped it off. UHaul should be pleased to have this person as a representative.
Michael C.Customer service ( man's name is Rich ) was excellent. The truck was terrific. Price was good.
phillip C.The gentleman was very nice and knowledgeable. He was professional and helpful. Thank you.
Suzanne G.Very professional and helpful. I would definitely use again!
Muhammad M.I had a fantastic experience, and the gentleman at the site was extremely kind and helpful. I would definitely recommend using them.
Michael P.Have the truck!! It's was the biggest problem that I was supposed to have the truck pick up on Saturday and you call me Friday evening telling me you don't have the truck and can I move my date!!
Heather M.It was quick and easy and especially handy to have this location be at a storage facility we were using.
Melissa C.The drop off was a nightmare as well. It was hard to login to my account to return it. To many hands in the pot for the whole experience. I think I will use budget next time.
JAMIE S.Closed on Sunday when returned
HOWARD F.The gentleman was very helpful and went out of his way to assist us!
Jeanette B.The truck was clean, but there was a water leak in the storage area that I was forced to agree that they would take no responsibility for. This was the only uhaul left in my town on this rainy day, hence the reason I needed a uhaul in the first place, on college move-in day for my son. When we arrived I spoke at length with the owner about a drop off location and he assured me that i could drop off at any location, without a problem. The next day I dropped off at a different location, in Colbert ga, and they accepted the truck and I was then charged double the price of the truck. Either of these locations could have been more fourthcoming about the drop off, rather than just punch the button and charge my account double. When they are located less than 5 miles apart. I contacted U-Haul via phone and was told there wasn't anything they could do because it was written in the fine print, fine print I was force to sign outside in a rainy day in the truck. Yes, I should've been more careful and read more intently. But the owner of the first location should have been either more knowledgeable or honest, at the very least have better customer service. Luckily I received correspondence from the Sr. Field Area Field Manager, Jamie Brick who was willing to hear my story and correct the issue. This employee is the absolute only reason I would ever consider giving any future business to U-Haul.
Cynthia M.Friendly and convenient location but I would suggest using a jack to lift the trailer up off the ground instead of struggling to pick it up by hand then kicking it until it sets down on the trailer hitch. At least he took my suggestion to use a jack to remove the trailer otherwise we would have been there a while...
Catherine M.Rich is great! Helpful and nice! Courteous and professional.
Vanessa H.