Customer Reviews for Assured Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you again!

Rating:

5.0

Everything at this location was fine. The staff was very helpful.

Rating:

5.0

Rich Whiteman at Assured Mini Storage is a superstar. He handled my entire rental professionally and efficiently. There is none better. I will most definitely reach out to Rich again in the future anytime I need a U-Haul.

Rating:

5.0

I enjoy it when the customers are treated as human beings, and not just another reservation. I felt appreciated and respected.

Rating:

5.0

I have been using Assured for the last few years and always had a great experience. The manager Rich is a great host and is always a gentleman. This will be the only storage facility that I will use while living in the Athens Area.

Rating:

4.0

There was a good bit of trash in the back of the uhaul.

Rating:

5.0

Dropoff went smoothly. And the attendant was courteous in letting us dropoff at a time when they might have typically been closed. He was well experienced & informed in the process. I quickly received notification that my drop off was received. Thanks to Assured Mini Storage!

Rating:

5.0

The attendant was very helpful and took care of my needs in a timely manner.

Rating:

3.0

Convenient location

Rating:

1.0

I received a phone call the day before the trailer was due to be dropped off by someone who told me he did not work for U-Haul and was "just doing a favor" for the person who owned the facility. This person told me that he was leaving and that there would not be anyone around when the trailer was due. He then gave me a gate code. When I asked for the address, he did not know it. When I explained that I am not from this area and do not know where the location is, he gave me the wrong address. This led to me finding myself in a residential neighborhood, which is clearly not an area where U-Haul does business. I asked if I would be charged a fee for dropping off the trailer when nobody was around. Although the person calling told me no, I did not feel confident that this was actually true, given that they were not an employee of U-Haul. I did get the trailer dropped off after finally finding the location, but it was not a seamless or professional experience.

Rating:

1.0

The storage unit is a joke, when I had my stuff in storage for a month and a 1/2 I went on January 22nd 2024, I open the storage unit door and to my dismay found that there had been rats ravishing all of my boxes my $1800 mattress was peed on and pooped on Even though I had it standing up at the back of the unit. the manager was very dismissive and said that it was my responsibility to have insurance on my things! However homeowners does not cover rat damage he has been very dismissive has not gotten back with me sissies on the cruise till March..The storage unit is not secure there is a 6 to 8 inch space at the top of the unit which allows the rats or whatever's in the units to run freely from unit to unit I would notRecommend this company I was very disappointed and I'm still waiting for my deposit back and an answer to what they're going to do about all the stuff that was destroyed in my unit I have had to replace many things including close decorations mattress it's despicable

Rating:

4.0

Very nice people

Rating:

4.0

Very friendly and helpful!

Rating:

5.0

The service here was excellent! The person who was helping me understood the frustration of my uhaul being canceled multiple times! He helped me best he could, and helped lighten my load a bit as he seen how much trouble i’d been through! Thank You to him for all of his help!!!!

Rating:

4.0

When a business states its hours of operation, they should be open. I was there 10 minutes after opening and the door was locked. I waited for 15 minutes and then navigated the Uhaul app to drop off and scheduled it for 10:30 AM. I was there well past that time and no one was around. However within 5 minutes of me leaving I was hit with a surcharge from the drop off location. No explanation given, just a charge to my account. If they were in the area, they should have contacted me to let me know they were close by. I understand I may have been a couple of gallons short of a 1/2 tank and take responsibility for not getting an addtional fuel to cover it. But why not text me/call me to let me know. I dropped off the truck Saturday morning and did not receive an invoice until Monday morning. Not very professional. I also wanted to discuss the truck. The transmission was a bit tricky to deal with. Probably just an adjustment, but I wanted them to know about it before renting out again. Also the drivers side/outside mirrors do not stay in place, very frustrating to try and drive with a mirror that is not working. Thank you.

Rating:

5.0

The guy rich who greeted us for our after hour pick up was super helpful and joyful about getting our truck and being quick and smooth, Rich is a God

Rating:

5.0

It's always a pleasure renting from Assured MIni Storage. The staff is always friendly and helpful. Pro U-haul rental, highly recommend.

Rating:

3.0

A bit of an issue since the road it’s on is partially closed currently.

Rating:

5.0

Great turn in!

Rating:

5.0

Good phone reception would help more but I was able to position myself to get an additional bar and that helped.

Rating:

5.0

I enjoyed the customer service here at Assured and will return for any of my Uhaul needs! Easy access to the storage unit, and couldn’t have been happier with the experience.

Rating:

5.0

He is such a great guy! He is so helpful and kind!

Rating:

2.0

Very nice gentleman

Rating:

5.0

I have rented from Assured Mini Storage many times and appreciate the support provided by Rich. I will always use Assured when I need a Uhaul truck.

Rating:

5.0

Rich did a great job. Many thanks.

Rating:

5.0

Send more customers to locations like this one. Best U-haul experience in 30 years

Rating:

5.0

Rich is top notch…easy to work with. I recommend Assured for your Uhaul needs.

Rating:

5.0

Great guy to deal with! Equipment taken care of.

Rating:

5.0

Can’t think of a thing. The entire process was seamless!

Rating:

5.0

I really like renting from this location. Rich is always very helpful. The trailer did a great job

Rating:

5.0

Rich has been very helpful over the years that I had my belongings in storage. I have rented several U-Haul trucks and trailers and he is always friendly and professional. If a need arises again this is where that need will be met.

Rating:

4.0

Mr. Rich was very prompt and very courteous to my nephew and I. He made our unexpected move quite stress less considering the situation. I feel you guys are very lucky to have a well spoken and knowledgeable man handling things.

Rating:

5.0

I have rented from this location many times and each time it has been a good experience. I will gladly recommend this location.

Rating:

5.0

The facility is well maintained, but more critically the office person is helpful.

Rating:

5.0

All was great

Rating:

5.0

Great and knowledgeable service!

Rating:

5.0

My sofa and shoes had mold and the rats and water bugs were present.

Rating:

5.0

Rich was so helpful to me in a very stressful situation of not being to find a rental truck. He went out of his way to help.

Rating:

5.0

Owner is reliable, knowledgeable, efficient, helpful, and friendly. I have used this location several times, and I am always happy with my service. A pleasure doing business there.

Rating:

5.0

The owner was friendly, gracious and helpful at every turn. He made storing our stuff easy and enjoyable! I also have rented a truck there a few times. I’d definitely recommend storing your stuff and renting a truck at Assured Storage.

Rating:

5.0

The manager Rich was very helpful and accommodating. I have rented from him before and will again.

Rating:

3.0

The actual pick up location (listed above) was fine, and the process was reasonably quick. But this was not the location of my reservation, which was the North Ave, Athens location. The North Ave location DID NOT have the equipment I reserved — I reserved a 5 x 9 ramp trailer with a motorcycle chock. I called UHaul at least three times in the weeks before my trip to stress that the motorcycle chock equipped trailer was essential, and was assured each time it would be available. Ultimately, the trailer I needed was located at the Winterville location (about 20 minutes away) and I got the trailer I needed there, and as mentioned that experience was fine. I think my complaint is more with UHaul than the individual locations. And this isn’t the first time this has happened. It added a layer of stress to a moving process that was already stressful enough. UHaul needs to do a better job of ensuring the proper equipment is ready for pick up at the reservation location.

Rating:

5.0

Thank you!

Rating:

5.0

Rick was an incredible help with our move and planning. Great customer service all the way around.

Rating:

5.0

Not much , he is a very attentive ambassador for Uhaul.

Rating:

4.0

Thank you! This was a convenient location.

Rating:

5.0

These folks were great help. Wonderful to work with!

Rating:

5.0

It is kind of out of the way but well worth the drive.

Rating:

5.0

Excellent customer service!!!!

Rating:

5.0

Equipment was clean, but engine died 1 hr into trip. This was a bad experience.

Rating:

5.0

I was in and out in 10 mins. Great!

Rating:

3.0

Great and easy to work with!

Rating:

5.0

The trailer was booked through this location. I found the person handling the booking to be extremely helpful both at the time of booking and when I dropped it off. UHaul should be pleased to have this person as a representative.

Rating:

5.0

Customer service ( man's name is Rich ) was excellent. The truck was terrific. Price was good.

Rating:

5.0

The gentleman was very nice and knowledgeable. He was professional and helpful. Thank you.

Rating:

5.0

Very professional and helpful. I would definitely use again!