Educate your staff about steps of reservation and all fees required to book u haul,I had to keep asking about everything because they don't tell me everything,I should pick another location, this location was terrible.
MUSHTAQ A
Customer Reviews for At Your Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up location was dirty and smelled. It was off-putting.
CANDICE PConvenient variety store with U-Haul rental available. Friendly service clean store thank you
ZANP GTruck was stuck in the snow i had to push it out but otherwise it was fine
WILLIAM LThe man who “helped” us was AWFUL, incredibly rude and even stated he’d “ensure the charge for dropping off the vehicle after hours would be added” when in fact it was 9:04 upon drop off and their hours CLEARLY STATE 7am-10pm but he insisted that we google it even when we showed him the hours. What a moron will never use this location again.
NATHAN RI reserved the truck to be picked up at the Forest Glade location as I also rented a dolly and blankets. The day before, the pickup location changed to this location. While the person helped as best he could there were no blankets or dolly. The inside of the truck was filthy. I reserved for an 8am pick up. The pickup location didn't open until 830am. Overall, lots of frustration on an already stressful day.
Noel B