Customer Reviews for Atlanta Premier Towing
(U-Haul Neighborhood Dealer)

554 reviews

4856 Jonesboro Rd   Union City, GA 30291

(770) 969-7265

Location Hours

  • Mon-Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(770) 969-7265

4856 Jonesboro Rd
Union City, GA 30291

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I returned my rental 1 hour early and that location LOCKED MY CAR INSIDE the gate. Truly unacceptable.

Magesha S. 
Rating:
5.0

The service representative was very professional. The process was seamless!

VANESSA A. 
Rating:
2.0

My card is adjusted immediately. Therefore it's been going on 2 full days and my payment hasn't been processed to remove the hold on my card. Unacceptable.

RODERICK D. 
Rating:
1.0

Customer did not leave a comment.

ANITA I. 
Rating:
3.0

Did not have the appliances I paid for to use there were nothing in the back of the U-Haul for me to use

Jared R. 
Rating:
5.0

Customer did not leave a comment.

JADARIUS P. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

TRAVOR L. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR K. 
Rating:
5.0

This owner is the best. I would use his location anytime I need a vehicle. Awesome customer service

SHEANNETTE H. 
Rating:
1.0

Give customers what they ask for and don't charge customers for equipment they didn't get.

GARY C. 
Rating:
4.0

Customer did not leave a comment.

Priscilla H. 
Rating:
4.0

Customer did not leave a comment.

ELLIS G. 
Rating:
3.0

Customer did not leave a comment.

ARELIOUS M. 
Rating:
5.0

Nothing at all! The guy behind the desk was awesome!!!!

RACHEL B. 
Rating:
1.0

Location is run down and dirty. The onsite representative is rude and unprofessional. He was on a personal call and scratching himself while I waited to check in.

Stacey D. 
Rating:
1.0

Customer did not leave a comment.

Cortez B. 
Rating:
1.0

The company was not open at 10 as detailed and i was laye to meet movers, also was charged an unrecognized fee and when called to question got no answer.

THERESA R. 
Rating:
5.0

I am impressed with the way Kirk assisted me with my rental.

IJEOMA N. 
Rating:
4.0

Customer did not leave a comment.

CHADWICK C. 
Rating:
2.0

The drop off location was a little sketchy, but the drop off process went smoothly. There was no one there to help me. I just used the online drop off steps.

Tracey J. 
Rating:
4.0

Customer did not leave a comment.

Quinteze M. 
Rating:
3.0

Customer did not leave a comment.

WILLIE B. 
Rating:
5.0

Deonte was nice and helpful.

Iesha B. 
Rating:
5.0

I like that I didn't have to wait for an agent and was able to do it with my phone. It took me a minute to get used to it but it was great once I figured it out

Lawanda B. 
Rating:
3.0

Customer did not leave a comment.

ADRIAN K. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Niya A. 
Rating:
1.0

No one was there when the application had errors to help me get the truck and be on my way. The second verification was a disappointing process as the u-Haul phone line stayed busy for almost an hour. A representative claimed to call my wife while she was next to me in the car and the lot to pick up the truck and every time she answered the representative hung up on her. I will not rent from this location again and did not have a pleasant or positive experience. Thanks V/r, Dr. Ronald Humphrey

Dr Ronald H. 
Rating:
5.0

Customer did not leave a comment.

ACQUANETTA D. 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA A. 
Rating:
4.0

Customer did not leave a comment.

Teddy W. 
Rating:
4.0

Customer did not leave a comment.

DELORES E. 
Rating:
1.0

Better overall customer service

OLUWASHINA A. 
Rating:
3.0

Customer did not leave a comment.

CHERYL S. 
Rating:
3.0

Two concerns... when calling to speak to someone directly (tried calling six times) no one answered... didn't even go to voicemail. Be on time... when appointments have been scheduled in advance, be on time to accommodate customers.

CLARETTE T. 
Rating:
3.0

Customer did not leave a comment.

CANAAN T. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL LEE G. 
Rating:
5.0

Customer did not leave a comment.

BOBBY D. 
Rating:
5.0

Great job

COREY T. 
Rating:
2.0

I made arrangements to pick the van up at 10 and the attendant wasn't at the office when I arrived. I had to wait 15 minutes for him. You can see that it was 10:24 before I was able to leave.

Sue H. 
Rating:
5.0

your great

KEIA S. 
Rating:
3.0

Very nice service

JUDY F. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO A. 
Rating:
4.0

Customer did not leave a comment.

HERMAN G. 
Rating:
3.0

The actual grounds need improvement, parking in particular.

CHANDRA F. 
Rating:
4.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
3.0

Shorten the online application by placing all the sales options on one page,

Cathy L. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Lucious D. 
Rating:
5.0

The owner was very professional, had clean trucks and delivered great customer service

Sharde D. 
Rating:
3.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

SHIMKERIA M. 
Rating:
5.0

I was in a time crunch and not only was my unhaul ready, the customer service was off the charts!!!!!!!!! Awesome

Lewis S. 
Rating:
3.0

Customer did not leave a comment.

Urusla R. 
Rating:
5.0

Perfect service I will be back ‼️

devonn D. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

N/A

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Ensure that what's posted on the web is accurate. When I went to pick up my reservation, the manager was not there. When I called and he answered he informed me that his business hours were different from what was posted and also, my reservation was incorrect and it took well over an hour to get it straightened out. I made the reservation online and therein lied the problem.

Cecil H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

No improvement need

MONIKA W. 
Rating:
5.0

Not open 24 hours .....make sure if you would like to returned the vehicle early you may want to set up a different returned location.....check the hours of operation...... Staff was friendly and knowledgeable........ I will rent again.

Albertina M. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN A. 
Rating:
4.0

Customer did not leave a comment.

Jamel W. 
Rating:
3.0

Charges were added to my receipt that were not afore mentioned..

Claude A. 
Rating:
3.0

Too many mosquitoes at this location. Other than that, the process and facilities were fine.

Chinenye O. 
Rating:
3.0

I had to wait about a half hour before I got the truck

Tony W. 
Rating:
5.0

Staff was quick and very professional

Namarosy T. 
Rating:
1.0

Never on time do not close ticket out on time unacceptable

Renita J. 
Rating:
1.0

Manage was very rude and paid no attention to me waiting for service over 10 min while he played on his I phone and told me to unhook the auto transport myself and I had to pay him to do it! after he unhitch my car no one guided me off the auto transport and my Vehicle was damaged

jerome W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
1.0

It was a self serve location. That should be noted prior to pickup

SHERIA S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

The location opened 40 minutes late so I lost an entire hour of my rental time. My vehicle was partially clean; there was sand on the floor but everything else was okay. I did appreciate that the representative at the lot wiped down the vehicle with Lysol before I got in. My reservation was not in the system so that took a few minutes. The representative was helpful from that aspect.

Shantisa F. 
Rating:
4.0

He went above and beyond to insure that I was given the right rental even when the website doubled booked the vehicle I had reserved, but accommodations were made to assist me

Valecia D. 
Rating:
1.0

Be more professional!! No one left the keys in not one of the 5 lock boxes and I had the movers waiting on my arrival with the truck! Called your representative for that location several times and no answer! I was EXTREMELY upset!!

Donna G. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
4.0

The back cargo wasn't cleaned before I got it. Leaves and trash was still inside but the truck was very helpful overall and I didn't have a bad experience.

Kiaeya M. 
Rating:
1.0

Clean trucks and building I reserved from was filthy. And when the truck you reserve isn't available compensate., for the loss of your original rental. I could go on but, it won't do no good

Tonya M. 
Rating:
3.0

Just make sure if its sand or alot of dirt on floor that it get cleaned before the person pick6it up

TIMANE P. 
Rating:
5.0

You can only rent from outside. Download the uhaul app before you get there to save time.

Talandra L. 
Rating:
5.0

Customer did not leave a comment.

Jamel W. 
Rating:
3.0

Customer did not leave a comment.

MELODIE A. 
Rating:
4.0

No comments

Consuelo B. 
Rating:
1.0

Not friendly at all. Did not want to help it's a car garage took me 2 hours after calling u haul to get help. Never again.

Barbara W. 
Rating:
4.0

Customer did not leave a comment.

Latisha W. 
Rating:
3.0

Be specific as to hours of operation, I am glad everything worked out

Karen C. 
Rating:
4.0

I would rate this service 5 stars, but since we had to wait until someone arrived on the premises inspite of us having a reservation, I'll give it 4 stars. I would still rate it above average due to the convenience of the app where I was able to complete the rental process on my own. The steps were really easy. The approval was almost immediate. I found my truck and removed my keys from lock box, and drove off without needing someone in the office. After returning the truck, the young man was there and I must say, he was very professional as well as polite. I would rent there again.

Camisha P. 
Rating:
4.0

The app was hard to use. The owner helped me through the process. The vehicle was clean but had ants. No other problems.

LINDA P. 
Rating:
5.0

Everything was good.

Michael D. 
Rating:
5.0

The owner was very helpful nice and accommodating

Janiene M. 
Rating:
5.0

Customer did not leave a comment.

randi C. 
Rating:
4.0

Customer did not leave a comment.

NAJEE W. 
Rating:
5.0

Customer did not leave a comment.

Dean L. 
Rating:
5.0

Customer did not leave a comment.

Britni S. 
Rating:
3.0

Internet connectivity is far from appropriate.

AJAMU N. 
Rating:
3.0

Customer did not leave a comment.

GEORGE M. 
No reviews have been submitted for this location.

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