Customer did not leave a comment.Daniel P.
Customer Reviews for Aubuchon Hardware 189
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tamara C.
Customer did not leave a comment.MARK L.
i was originally scheduled to pick u at different location; however, the person who rented before me did not return the truck. i was able to get on my phone and reserve this and then drive 15 miles to get it quickly, so it worked out fine in the end. it wasn't ideal that i had to make this last minute and longer trek to get a uhaul, trip but the issue was with the customer before me, not with u haul.Jacqueline B.
Customer did not leave a comment.JOHN H.
Kyra was great,knowledgeable and very helpfulFRED S.
Customer did not leave a comment.GREGG M.
Friendly, helpful and easy!Jill B.
The rep was not friendly or engaging. I would say a bit hostile.Gregg M.
Customer did not leave a comment.Edward R.
Pick up/Drop off was lengthy due to computer problems.Cheri M.
Very easy to communicate with staffHelen M.
Actually. Not happy that I was charged for 76 miles when I only drove 22. Will be calling to rectify this.Jennifer S.
Customer did not leave a comment.Daniel D.
All good!!!terry B.
Not so much BS to just to rent this equipmentWilliam W.
The location in osipee nh deserves a 12/10 the manager went above and beyond I dearly owe her. Thank you!clyde K.
I rented a 5 x 8 trailer and although it was in drivable condition, it was definitely an older trailer and very beat up.Kathy O.
Customer did not leave a comment.Jeffrey C.
Dropped off with a gentleman named Mike.Laurel C.
The right front tire was low so they promptly took it out of service.JOHN C.
The U-Haul trailer was not correctly installed on our trailer hitch and detached from our vehicle while we were driving. There were no usable D-rings or places to attach straps to hold the contents of the trailer.Jay S.
Customer did not leave a comment.LISA D.
Everything was above excellent in service, cleanliness, and price.Robert L.
Perfect serviceFrank T.
Slow checkout at pickup. Personnel unfamiliar with software. Drop off was seamless and practically instantaneous.Frank H.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.James S.
Customer did not leave a comment.David C.
Customer did not leave a comment.MARC B.
Very helpful and knowledgeablekathleen B.
The customer service was great I had a hard time backing trailer in. She came out and moved it for me.Stephen G.
You did great!Peter V.
Customer did not leave a comment.ronald H.
Great customer service!Kenneth M.
Nice truck but to much air noise. Glad that I was driving it to Florida. Good people at the rental agency,JIM S.
Customer did not leave a comment.Josh H.
I have used U Haul many times. They have always been been friendly and helpful to anything we needed. I believe there isn't anything they will not do to accommodate a customer. They have all tools to take care of your needs.👍👍👍👍👍💯â€¼ï¸VICTOR W.
Great group at this location, very friendly and helpful. DanDan P.
Customer did not leave a comment.Dan P.
Customer did not leave a comment.Elizy W.
I was taken care of quickly. I believe the gentleman I dealt with was named Mike. Friendly and efficient.James M.
They were very thorough and pointed out an option to save some money. While I didn't use the option I appreciated the option. Got me in and out nice and quick.Anthony M.
Customer did not leave a comment.Tom K.
Customer did not leave a comment.Carol L.
Customer did not leave a comment.Jeanette M.
Easy phone reservation. Phone staff was very nice. When at the store, staff was extremely knowledgeable and helpful. Easy pickup and return. Easiest rental ever!tom D.
When someone who rents a U-Haul asks to extend there rental, don't rent to another person!Amanda S.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.William M.
Customer did not leave a comment.Michael K.
Also very courteous folks.DONALD F.
Customer did not leave a comment.Zac K.
Customer did not leave a comment.Richard A.
Very Happy!!!SCOTT A.
Customer did not leave a comment.April S.
Customer did not leave a comment.Michael G.
Very courteous and helpful, would recommend them. Best experience ever!Nicholas D.
Everything was great.WILLIAM S.
Customer did not leave a comment.Donna C.
Customer did not leave a comment.James S.
No improvement needed. Quick and very accommodating.Tom K.
Uhaul had a glitch in their system. I booked and received confirmations for this location. We arrived at this location and our reservation was not in the system. We then got a call from another Uhaul location further away asking us when we would be picking up the trailer. Luckily our friends at Aubuchon were able to provide us with what we originally booked.PAUL P.
Great location, easy drop off, very helpful people, thank you!James B.
Customer did not leave a comment.BRYCE B.
Customer did not leave a comment.Jacob W.
The guy who helped me was "great customer service" oriented. The one person who understood my frustrations over the experience of this move and didn't try to justify the changes to my original reservation or treat me like uhaul did me a "favor"joseph B.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Pamela G.
I was shocked at the price $3,550. I was expecting to pay around $2,500 to drive to Florida. We returned the truck 2 days early and drove less miles than the quote and I was hoping to get a small refund. I was curious we rented a bigger truck that she drove to Iowa back in Sept and we paid $1,800 then.debra B.
Wasn't clean and I was overchargedjeremy B.
Customer did not leave a comment.HARDIN C.
Be more up front about the final cost.brian S.
Customer did not leave a comment.ALBERT C.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Dennis A.
It was an excellent experience. Eric really knew his stuff and was even helping me with the challenges I had at drop off location. I paid for two days rental and two days insurance at pickup. Was told to drop off after hours the next day and there would be directions at return bin, as to how to return online so I wouldn't incur and after hours fee. He said it was very simple and to take a pic of odometer. Great customer service. Highly recommend.CATHY V.
I made the reservation for a 15 ft truck for 8 hrs starting at 8 AM. The U-Haul rep told me the store didn't open until 8:30 but that I could self check the truck out online as long as I was comfortable doing it through my phone. I accepted this but when I arrived at 8:00 I found out that the store kept the keys inside so I waited until 8:30 and got the keys. I returned at 4:25 and was told there would be additional charges because I was late. Had to go through the whole story and wait while the clerk contacted U-Haul and relay the story. Finally left without additional charge. U-Haul didn't have the stores correct opening time and key policy.Robert F.
Customer did not leave a comment.Frank J.
Customer did not leave a comment.JASON T.
Have everyone on the same pageJames K.
Nothing really. Easy pick up and drop off. Even got some plants while I was there.DEANNA T.
Customer did not leave a comment.JOHN R.
Relocating is quite expensive, lowering your prices would be more helpfulMICHAEL J.
Customer did not leave a comment.Sean C.
Customer did not leave a comment.Richard C.
Very slow to check in and no receipt givenJAMIE E.
Anna, the retail worker who handled the return after much complaining about how busy she was and that I â€œwrongly return equipment without her knowledgeâ€ , is EXCEPTIONALLY RUDE. UHaul changed our contract twice without our notice and/or consent, including the drop off location (changed it to a different state during the transport!) So, returning to the contract location, Aubuchon Hardware in Centre Ossippee, was beyond difficult. Her attitude and utter lack of professionalism has excluded us as future consumers of UHaul and of Aubuchon Hardware.Josey Lyne P.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.Bonita W.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.ZACHARY K.
Someone should know have to check in and rental at all timeAndria D.
Customer did not leave a comment.Wanda E.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.richard G.
Customer did not leave a comment.MARYELLEN B.