Janet S.
Nothing to add - everything was good.
Customer Reviews for Aubuchon Hardware 189
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Aubuchon Hardware 189
MATTHEW I.
Original assigned pu location much too far away. New location did not have right size truck.as a substitute. Also no furniture blankets originally ordered. In all fairness, these concerns were the fault of uhaul's dispatch dept.
Edward P.
I thought everything was great at pick up and drop off. The Equipment FAILED !! My only issue was I packed the UHaul on Friday- it rained Friday night into Saturday and "Mama's attic" leaked and got all of the bottom boxes soaking wet. - not Happy and I told the person at the drop off location about it. I hope you fix the issue so the next renter doesn't have to deal with this issue
JONATHAN B.
Not sure if 'no insurance' was even offered to me, in fact I know it wasn't. I was merely given a choice 'between' 2 insurance options. I am happy with the service, but feel that I overpaid.
Anita F.
Get a full time manager to the 03254 location pathetic. Also the 03814 location was great but waited one half hour for the internet to come up and print out contract! They need a really good booster. Also the 03814 location manager Ana was excellent
CHARLES W.
Super-helpful staff; much appreciated!
KIM G.
For the 2nd time, the uhaul app wouldnt connect with my gps location and i needed help returning my truck. Eric and Ann were fantastic.
Paige T.
Nothing like that but I never got the dolly. Ended up not needing the dolly, but I paid for it
Matthew H.
System kept crashing, employee wasn't properly trained and it took over an hour for me to get the trailer I rented. I was the only person renting a U-Haul at that time. Very frustrating experience.
Kim G.
The app would not work for me to return the truck. I has to go back to the store in the morning when they opened and have them do it. That was frustarting for both me and the woman who helped me.
Timothy C.
There was confusion about what to do with the key at hardware store since the U-Haul person was out.
Allison G.
No cell phone service at this location which made the 24/7 drop off impossible. I had to wait on the phone for 20+ minutes to confirm I could leave the key in the dropbox, then had to call the drop off location the next morning to complete the drop off. Made me nervous to leave the truck without officially having it checked back in.
Bruce M.
The Good People you have make the Store. A Good Bunch !!! Keep up the good work
Mary S.
Please explain your Toll Policy. That should be included information before signing a contract.
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