Bad experience and especially the person who help me. And they keep charging my debit card. Pls stop charging my debit cardâ€¦â€¦.Michelle A.
Customer Reviews for Auburn Way Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needed just a small truck for the day to help some friends. The rental site was uncrowded, process was easy and quick and Noah was delightful. The price was good and just what we expected to pay. This UHaul site and the friendly help we got from Noah made for a great start to the day.... because moving sucks! Will definitely return.Carolyn P.
Customer did not leave a comment.Matthew E.
The representative at this location was friendly and responsive and took great care of us when we picked up our truck yesterday! 10/10Susan P.
Customer did not leave a comment.bruce E.
Customer did not leave a comment.Barbara F.
The man helps out is very good customer service and very friendly and explain everything well. Well done 👏 âœ”Menker M.
I picked up the box truck with empty tank. I alerted the manager at the location and he said he was going to put a note in there. However, my receipt is showing that I was charged for gas. This is very inconveniencing me.EDDIE N.
Customer did not leave a comment.PAMELA V.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.SOMPHAVANH P.
Customer did not leave a comment.Kelly K.
Very helpful and work with me for what I needed.theresa S.
The truck was a mess. Also, the truck was padlocked and I had to drive an extra ten miles to bring it back to get the lock off. This was added on my bill AND slowed my move down. Not going to this location again.Liisa P.
Front desk was very efficient. This was a last minute decision to rent a truck . It was nice to see that they were open Sunday. Will use again for sure. ThanksRonald S.
Everything was very streamlined in the checkout and checkin process. I think you guys are doing a great job! It's been one of the fastest processes I've seen in a long time since I last rented!RYAN C.
Did not receive blankets or hand truck. Back smelled like vomit.John T.
Customer did not leave a comment.Leone M.
Customer did not leave a comment.MIHAD Y.
Customer did not leave a comment.TRAVIS P.
No I had the worst experience with the u-haul I've ever had I bring in many of you halls and go cross country this one was dirty even the back end was dirty I was charged for pads I never had one of the worst experiences I've had with you allRobert P.
The van had a wet mat with mudRaylene W.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.Samantha C.
The truck I rented was filthy dirty and had not been cleaned in a while. It smelled bad too and a dog had obviously been in it because there was dog hair all over the seats. There was dust and dirt on the dash etc. With COVID I would think this would not happen. There is no way this was sanitized. If I had not been so desperate to pick some things up I would have not taken it.JENNIFER MARIE G.
Customer did not leave a comment.Linda L.
Friendly, professional staff, with CORVID19 awareness. Van was clean and sanitize after I returned it so I'm confident it was.done prior to my rental. Yes I would probably go out of my way to use this location if resources were again needed.Robin W.
Auburn storage was great however uhaul is the worst company for rental trucks and I will never use them again. The customer service is absolutely the worst. I'm still waiting for a response from uhaul management. Rented a one way which was 50$ more then intown (if I took it back to the same location) I paid the extra because I had work that Monday and couldnt get back for the return. Uhaul schedule called 1 hour after I picked up and told me I had to return it back to the same city it was another 30 miles to do this and then they charged me the extra miles to take it 30 miles back to them. I would be charged a extra 100 to take it to the original destination I originally chose.Janice R.
Little faster time for checking in.Rosalyn B.
Fix your software. The local representative was intelligent, skilled, and committed. Your software rendered her unable to book the truck. I saw this with my own eyes. Does U-haul want to be complicit in establishing a society paralyzed by stupid computer problems? I'm a software engineer... I can help if you are interested, just let me know. At any rate, our move went perfectly... once we had the truck.Greg L.
Customer did not leave a comment.John E.
Amazing staff at this location. She went above and beyond to make my moving day a breeze.Alex H.
Very nice lady handled our turn in. We were called to bring it there because someone else needed our certain sized truck. Was easy to do for us.BRANDEN K.
Customer did not leave a comment.Patricia K.
The guy working behind the counter was nice enough, but I chose this listing because it was "guaranteed availability" unlike the other "limited availability" listings. Apparently I was 13th in line for a reservation that he simply couldn't fulfill. He offered us a $50 refund/discount and said our truck would be ready at another location. We asked about dollys and pads, he said not to worry, they'll have them there (they didn't, we had to go to a 3rd location). Also.... I still haven't gotten my $50 refund.Amanda B.
Add more vehiclesCharles D.
I originally had a 20' truck reserved at the Uhaul location on Rainier Ave. in Renton. They didn't have my truck when I got there and hadn't informed me at all prior to my arrival. Then, they couldn't find any other 20' trucks or even 26' trucks in the local area, telling me the best that they could do is a 17' truck, and it's in Auburn. So, already upset, I drive back down to Auburn and find that the place I was told to pick up, Auburn Self Storage, is not open until 9. So I then stand around and wait, calling uhaul customer service who informs me that there's nothing they can do, I just have to wait. Finally someone shows up to open the place at 9, and we get going on the contract. By the time I rolled out of there, it was almost 9:30, two hours later than my scheduled pick up time!! And to top it all off the 17' truck was too small, like I knew it would be, hence the 20' original order, and I couldn't fit everything in one trip. All in all the absolute worst experience I've ever had with Uhaul.Justis T.
This 4425 Auburn Wy N location was fine and the lady working there was very helpful, but my experience with U-Haul was miserable. First, I showed up to pick up my truck at 9:00am and was told that my reservation was cancelled, but I was never contacted with this information. So the attendant contacted U-Haul to find me another truck, she was told that another location had a truck for me. I went to the second location and was told they wouldn't have a truck for me until 6:45pm that evening, which would not work. The attendant (also the owner) at the second location said he contacted the traffic department on his computer, but made no other effort to help me. He never got on the phone or anything, just sat and stared and his computer for 15 minutes until I left and went back to the original location, because they were kind enough to call me and let me know a truck had arrived that I could use. This experience and the poor customer service at the location at 5110 Frontage Rd NW was less than helpful and will be a big reason I avoid using U-Haul in the future.Jesse J.
Customer did not leave a comment.Keisha H.
Customer did not leave a comment.yaroslav K.
Customer did not leave a comment.BENJAMIN N.
Customer did not leave a comment.tj P.
The lady in the office gave me a horrible service while i was being nice and plite to her. She kept asking me contact my insurance and wanted me to purchace the coverge from her. And she even asked me to give her the receipt from gas station. Horrible experience and will never come back.YI W.
Horrible customer service. I was told I had to pay for insurance at that location regardless. The truck had wiper arms that were bent to hold pressure instead of being replaced -so they were ineffective and unsafe in the rain. Horrible service I will not likely do buisness again with UhaulWILLIAM W.
the truck was scary to drive not maintained at all bad steering issues and almost no oil in it.. windshield wipers where broke as well. The lady that rented it to us was very nice.Deva R.
If I were Uhaul I would not allow this location to represent me. The lady who runs this place is extremely rude and has no customer service skills. She was not there when I showed up at the time I had arranged to pick up the truck and then she got really rude when I told her I was unhappy about her being late. She all but called me a lair. If I ever need a truck again and you send me to this location I will find another company to rent from.BRADLEY B.
Customer did not leave a comment.MICHAEL K.
I called the 800 number the guy screwed up my reservation info. The cab was filthy. I had to sweep the back out before I used it. The staff Auburn way was awesome!JAMES V.
Customer did not leave a comment.LATOVYA B.
Customer did not leave a comment.Sam H.
THE WORST CUSTOMER SERVICE ANYONE CAN GET! IT TOOK ALMOST AN HOUR TO GET CHECKED OUT BECAUSE THE RUDE EMPLOYEE KEEPS TAKING PAYMENTS FROM PEOPLE WALKING IN FOR THEIR STORAGE UNIT, AND AND EVEN ASKED ME TO WAIT OUTSIDE WHILE SHE HELPED OTHERS CHECKING IN! WHEN I TRIED TO USE THE COFFEE MAKER, SHE SAYS' "ONE CUP PER CUSTOMER, THAT'S MY OWN MACHINE I BUY THE COFFEE MYSELF AND BRING IT FROM HOME!" MAYBE HAVE A COFFEE MAKER THAT'S THE EMPLOYEES IF IT SHOULD BE FOR CLIENTS WAITING 30 MINUTES TO GET CHECKED OUT! COMPLETELY HORRIBLE SERVICE, OBNOXIOUS WAIT TIME, AND COULD BE SO MUCH BETTER!ANTHONY W.
The woman who runs the site was fantastic! Even with all of the customers coming in she was able to service everyone with a positive attitude. Extremely helpful. Definitely deserves to be congratulated for a job well done.Tammi C.
Great, friendly staff at the Auburn location! This made my move much easier and less stressful.BRANDON S.
Customer did not leave a comment.Peter N.
Thank u so much ,, uhaul.com..we are greatful to your service. Everyting . Is excellent..DHAN A.
I requested the the rental of furniture pads and was told that site did not carry them, I cannot move furniture without furniture pads.Robert R.
Customer did not leave a comment.LINH H.
Great experience!JACKIE D.
Customer did not leave a comment.TRACY D.
Customer did not leave a comment.CASSINA C.
Customer did not leave a comment.bruce F.
Nothing, I actually received much better service and a better truck than my last visit to a different U-Haul provider.Mark S.
There was a picture indicating what damages would cost what on the uhaul. At first i felt fine not getting the insurance but changed my mind. If I was shown this initially I would have not hesitated one bit. It might be helpful to show the picture while mentioning the insurance.Amira E.
Customer did not leave a comment.JENNIFER C.
Customer did not leave a comment.JULIE P.
pin point the nearst gas station for fill upon returnEdward G.
Wonderful customer service - went above and beyond to help us with the problem with our last uhaul rental. We will rent from her again!Theresa B.
Customer did not leave a comment.Joe H.
Customer did not leave a comment.LEE G.
The Customer Service rep was excellent. Very friendly and courteous.deborah G.
fantastic help, friendly, very clean, knowledgable. definitely recommend to anybody.SANDY K.
Customer did not leave a comment.halani D.
Customer did not leave a comment.Jon R.
Onsite manager was very professional and courteous and most helpful in all aspects. Took the time to show me several units so I could choose the right one.Ronald C.
Customer did not leave a comment.MAGGIE I.
Well I did expect the truck was going to be free: In addition we currently have an excellent move-in special of 1/2 off your 1st month's rent, as well as a FREE truck rental all you pay is the mileage with Move In! I was charged to rent the truck yesterday. I truly do like my experience whit you very much. Thank you and my best wishes to you, your family and your family of friends.FRANKLIN P.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Charity H.
Although the explanation is in the contract, it was not pointed out to me that there would be a hold placed on my bank account for 50 miles @ 99 cents per mile. My bank account shows a pending charge for almost twice the actual amount owed. I understand this will be processed in the amount that I signed for, however, until then, the pending amount is not available to me. Because of this I will never use U-Haul again!Laura W.
always appreciate the helpful customer service!LISA M.
Customer did not leave a comment.ELIZABETH W.
Friendly staff. Only problem was location was not as well marked from the outside as a UHAUL location so I did have problems finding it, but that was it.KRISTEN J.
Customer did not leave a comment.Kitty L.