Customer Reviews for Auman Motor Co LLC
(U-Haul Neighborhood Dealer)

182 reviews

705 E Fairfield Rd   High Point, NC 27263
(Near Baker Rd)

(336) 434-9464

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–11 am
  • Sunday
    Closed

Services at this Location:

Contact Us

(336) 434-9464

705 E Fairfield Rd
High Point, NC 27263
(Near Baker Rd)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–11 am
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very professional staff

ELLIS W. 
Rating:
5.0

Gig

Fahad K. 
Rating:
5.0

Faster credit difference paid back

Demetrius M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Very friendly and helpful glad I got to meet them

Fred B. 
Rating:
2.0

the tail lights for the trailer did not work.

Lindsay G. 
Rating:
4.0

Friend and helpful staff

Dean S. 
Rating:
5.0

NA

Kathy P. 
Rating:
3.0

Customer did not leave a comment.

Brianna H. 
Rating:
5.0

Customer did not leave a comment.

Myra N. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

Cecil E. 
Rating:
5.0

Excellent

Ahmed T. 
Rating:
1.0

We were told my multiple Uhaul employees that the truck was dock height which it was not. This was our first time renting a box truck so we relied on the information from the employees. I advised multiple times that it must be dock height. This caused us to have to physically load and unload 9 pallets by hand. This is why we had to keep the truck for additional days. I have called and explained the issues on two occasions and the supervisor has never called me back. Also, I have been billed for dolleys that we did not request or use. This appears to be a scam and I will never do business with Uhaul gain. This has cost my small business a lot of extra expense and noone at Uhaul will own the mistake.

Jeffrey S. 
Rating:
5.0

Friendly, helpful staff. Flexible hours. Great experience!!

Patricia L. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Christie W. 
Rating:
5.0

I ordered a utility dolly and 10 furniture pads, neither of which came with the truck. When I disputed the charges I was informed someone from U-Haul would reach out the next day. Nobody ever did and I was charged for stuff I didn't get.

Laura B. 
Rating:
5.0

Can't think of anything. At this location, Tim was great - an excellent representative for U-haul. From a corporate perspective, I received a call to redirect me when a trailer was not available at the originally assigned location - which was greatly appreciated and which worked very well.

Bob M. 
Rating:
5.0

Had to ask for help to load the trailer onto my hitch. It is pretty heavy and the lady helping me with the paperwork made no attempt to call for help until I finally asked if someone could help me lift it.

Mauri A. 
Rating:
5.0

Confirmation email said pick up at Auman Motor Company. Called them. They had no reservation for me. Canceled due to poor communication and poor service. Searching for alternative company to do business with. Thanks alot.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Free rentals‼️👍✔️

CHRISTOPHER H. 
Rating:
5.0

Great Place

TIMOTHY A. 
Rating:
1.0

The owner of the business was very rude and sketchy.

Micheala W. 
Rating:
5.0

Great Folks

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP I O. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Excellent customer service

BYRON F. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Sheila T. 
Rating:
5.0

Great dealer

Byron F. 
Rating:
4.0

Everything was great, thank you.

Corey W. 
Rating:
5.0

Great Folks

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
4.0

Customer did not leave a comment.

Jessica W. 
Rating:
4.0

Customer did not leave a comment.

Adrene H. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT W. 
Rating:
5.0

Very pleasant and helpful. Tim helped me determine what size trailer I needed and it was perfect. Took about 15 minutes to complete the paperwork and I was on my way. Thank you Tim and Terri for taking such good care of me. Would highly recommend Auman Motors!

Tammy H. 
Rating:
3.0

Owner had no clue how to change my drop off location

Carl G. 
Rating:
3.0

My experience with uhaul was horrible , I reserved a truck 3 days before my move out of state and planned everything around it , day before my move they wanted me to drive an hour out of my way to pick up the truck ....this was totally not what I asked for . It literally took me all day to find another uhaul in my area to work with me then it cost me an additional $80 which I should not have had to pay for because of the inconvenience of uhaul messing my reservation up....I will not use this company again .

Shane L. 
Rating:
3.0

Customer did not leave a comment.

Loretta Y. 
Rating:
2.0

Location was closed when I dropped off my vehicle. So if maybe you all provide instuctions somewhere around to instruct how to properly drop of the u-haul. The call center was closed so I had to go through customer care. Not a bad experience the location was kinda underwhelming but not bad. Thanks for everything U-Haul. Great experience everytime all the time.

Kennon F. 
Rating:
5.0

The owner was nice and friendly

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Savion G. 
Rating:
5.0

Customer did not leave a comment.

Josh T. 
Rating:
5.0

Friendly staff

Katie W. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
3.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

joe F. 
Rating:
4.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
1.0

The woman was very rude and nasty attitude

JEFFERY B. 
Rating:
5.0

Consider "In town" rentals for one half day at reduced rated. I don't need 24 hours.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

MIREK Z. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
4.0

Hours of Operation were wrong for Saturday. U-Haul Representative told me to pick up at 8am. They are not open for business on Saturday until 9am. Granted - Auman's Website states hours are 8-11 on Saturday. Because I had movers coming at 8:30am I was in a panic. Tim took great care of me. Other than the hours error / they were very nice!

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

EDDWARD J. 
Rating:
5.0

Great location

drew W. 
Rating:
5.0

Customer did not leave a comment.

Melvin A. 
Rating:
4.0

More mid-sized units

Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
4.0

Customer did not leave a comment.

BRUCE S. 
Rating:
3.0

Did not have any hand trucks available to use

Joshua A. 
Rating:
3.0

Customer did not leave a comment.

Deborah C. 
Rating:
1.0

I booked at North Main Street location, they transferred me to another place 30 min away, I waited two hours to pick up the trailer, dispatch issued a credit which was applied to a CANCELED debit card rather than the card used for the rental, and they tried to charge me for extra mileage in London KY even though they had issued a 75 mile credit to make up for the extra mileage they caused me on the front end. I will NEVER Use U-Haul again as long as I live, I will leave reviews to this effect everywhere I can find a place to do so, and I will make sure my friends don't rent from U-Haul as well.

tara N. 
Rating:
4.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

OTIS R. 
Rating:
1.0

Equipment was tagged for out of service. But, not in the area where it could be seen. It should never have been rented.

Alfred P. 
Rating:
5.0

Great people, very helpful

Frank F. 
Rating:
5.0

I was the first person they had that used the online app. They were very appreciative of not having to do all the paperwork. lol Very friendly people, Had the truck right at the door waiting for me.

phillip B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Excellent all around!

Duane B. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
1.0

Representative from location called day before drop off to explain that they would be open despite the impending weather heading in. When I arrived it was a small lot where the 6" of snow on the ground showed that NO ONE had been there since the snow fall of the previous day. No designated key drop box. I had to call UHAUL customer service to explain and make sure the mail slot in the side door was ok. Very disappointed in the lack of service and set up of this location and I WILL NOT be using them again.

Garrett T. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Tim was very helpful and accommodated us by meeting us at a time when he isn't usually open.

Gina J. 
Rating:
3.0

Customer did not leave a comment.

Dennis A. 
Rating:
3.0

Dropped off during non operational hours.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Judie P. 
Rating:
3.0

Good rental. Thanks.

Johnny P. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

LARK L. 
Rating:
5.0

The truck had a leak some of my stuff got wet . But that was it

JEFFREY S. 
No reviews have been submitted for this location.

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