Customer Reviews for Auman Motor Co LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auman Motor Co LLC

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Tim A.
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Customer did not leave a comment.

BYRON F.
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Excellent customer service

Tim A.
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Sheila T.
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Byron F.
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Great dealer

Corey W.
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Everything was great, thank you.

Tim A.
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Great Folks

Joe H.
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Jessica W.
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Adrene H.
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Amanda B.
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ROOSEVELT W.
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Tammy H.
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Very pleasant and helpful. Tim helped me determine what size trailer I needed and it was perfect. Took about 15 minutes to complete the paperwork and I was on my way. Thank you Tim and Terri for taking such good care of me. Would highly recommend Auman Motors!

Carl G.
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Owner had no clue how to change my drop off location

Shane L.
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My experience with uhaul was horrible , I reserved a truck 3 days before my move out of state and planned everything around it , day before my move they wanted me to drive an hour out of my way to pick up the truck ....this was totally not what I asked for . It literally took me all day to find another uhaul in my area to work with me then it cost me an additional $80 which I should not have had to pay for because of the inconvenience of uhaul messing my reservation up....I will not use this company again .

Loretta Y.
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Kennon F.
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Location was closed when I dropped off my vehicle. So if maybe you all provide instuctions somewhere around to instruct how to properly drop of the u-haul. The call center was closed so I had to go through customer care. Not a bad experience the location was kinda underwhelming but not bad. Thanks for everything U-Haul. Great experience everytime all the time.

Tim A.
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The owner was nice and friendly

Savion G.
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Josh T.
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Katie W.
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Friendly staff

Karl S.
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Ronnie M.
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Lisa M.
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JEFFREY C.
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joe F.
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STEVE B.
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Tim A.
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JEFFERY B.
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The woman was very rude and nasty attitude

charles B.
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Consider "In town" rentals for one half day at reduced rated. I don't need 24 hours.

Tim A.
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MIREK Z.
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Tiffany B.
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Jennifer H.
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Hours of Operation were wrong for Saturday. U-Haul Representative told me to pick up at 8am. They are not open for business on Saturday until 9am. Granted - Auman's Website states hours are 8-11 on Saturday. Because I had movers coming at 8:30am I was in a panic. Tim took great care of me. Other than the hours error / they were very nice!

EDDWARD J.
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drew W.
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Great location

Melvin A.
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More mid-sized units

Tim A.
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BRUCE S.
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Joshua A.
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Did not have any hand trucks available to use

Deborah C.
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tara N.
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I booked at North Main Street location, they transferred me to another place 30 min away, I waited two hours to pick up the trailer, dispatch issued a credit which was applied to a CANCELED debit card rather than the card used for the rental, and they tried to charge me for extra mileage in London KY even though they had issued a 75 mile credit to make up for the extra mileage they caused me on the front end. I will NEVER Use U-Haul again as long as I live, I will leave reviews to this effect everywhere I can find a place to do so, and I will make sure my friends don't rent from U-Haul as well.

Shane W.
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OTIS R.
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Alfred P.
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Equipment was tagged for out of service. But, not in the area where it could be seen. It should never have been rented.

Frank F.
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Great people, very helpful

phillip B.
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I was the first person they had that used the online app. They were very appreciative of not having to do all the paperwork. lol Very friendly people, Had the truck right at the door waiting for me.

Thomas F.
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John J.
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WILLIAM M.
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Michelle D.
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Duane B.
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Excellent all around!

Tim A.
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Garrett T.
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Representative from location called day before drop off to explain that they would be open despite the impending weather heading in. When I arrived it was a small lot where the 6" of snow on the ground showed that NO ONE had been there since the snow fall of the previous day. No designated key drop box. I had to call UHAUL customer service to explain and make sure the mail slot in the side door was ok. Very disappointed in the lack of service and set up of this location and I WILL NOT be using them again.

Tim A.
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Gina J.
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Tim was very helpful and accommodated us by meeting us at a time when he isn't usually open.

Dennis A.
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Benjamin T.
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Dropped off during non operational hours.

Judie P.
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Johnny P.
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Good rental. Thanks.

Tim M.
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Rita B.
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robert R.
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JOHN S.
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LARK L.
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JEFFREY S.
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The truck had a leak some of my stuff got wet . But that was it

WILLIAM M.
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These guys called to confirm, had the trailer ready to go, attended to me quickly both at pickup and return, and were all around great to work with.

dawn L.
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truck was dirty. I had to sweep it out. It was full of dirt glass and animal hair

RUTH D.
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PAUL W.
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MAYBERRY S.
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The person was very polite and helpful

KEITH E.
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DAVID B.
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Concerning the vehicle, the ramp was too short to easily and safely load and unload a refrigerator and freezer. It should be twice as long.

KATARSHA M.
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Thanks for the use of the truck

Donna R.
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Ended up picking up a truck from this place because at the original nearby location, the staff spilled liquid on their computer making it incapable of making a contract. That staff brought us to Auman Radiator. Ignoring all the other trouble we had been to, about an hour later, we started to ask if we could have some sort of consideration in price because of how long this has taken, but were cut off by the staff who rudely interrupted and yelled at us. Worst customer service I've ever received. We would have perfectly fine with him just saying, "I'm sorry this ended up being so much trouble, unfortunately I cannot change the price. Next time we will handle this better." I have no idea how this staff successfully runs a business when their communication to customers consists mainly of yelling. Will not return to this establishment, and am disappointed with both locations I had to visit today just to pick up a truck I had confirmation of renting days earlier.

Chris H.
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Paid with a credit card and total was $104.96 get an email and has another charge for $53.77. Was never aware of any other charges for this u haul very very displeased in the way this was handled. Moving into a new house and now not having the money to switch the power over into our names, landlord is having it taken out of their name today, this really screwed us and we will never use u haul again or ever reccomend to anyone

BIYANCA S.
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DOUG P.
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JACKIE LEE S.
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Debbie H.
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KEN T.
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SHAWN W.
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Christina P.
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RICHARD M.
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PRESTON F.
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ANDREW H.
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Not sure

Richard S.
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Get newer, cleaner equipment. Get better signage showing where the office is. Get a little more professional people working there.

Woodrow P.
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KYLE A.
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Nothing.

Mayberry S.
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The person that help me was very nice and very professional Best U Haul place to rent from in this area

Raven J.
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I did not feel comfortable entering this location

EDITH F.
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Thanks Auman Radiator!

SHAROL C.
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You are doing a great job already! Thank you.

JERRY L.
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Customer did not leave a comment.

GAYLE K.
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Nothing. Everything was great. I'll be using your services again soon.

Stewart F.
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Dirk D.
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PAT C.
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MICHAEL H.
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could not ask for more pleasant service from Tim Auman and his staff, just keep on doing what you are doing.

No reviews have been submitted for this location.

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