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KEVIN B
Customer Reviews for Austins Safe Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a good experience. I'm glad you guys offered after hour rentals and had trucks available quickly.
Erica RThe truck was dirty inside and caked with mud on the exterior. Brakes seemed worn. Reported when the truck was turned in at the final destination.
GARY SNothing. Expectations were exceeded.
Crystal VThe truck leaked and the mobile check in was horrendous. Will not be using UHaul again unless I have no choice.
JASON CNothing service was excellent, great location
FELICIA WEverything was great.
TIMOTHY HAlways professional and my favorite rental location
MAURICE BAmazing customer service over all uhauls dealers very proficient
James LPlease see the detailed email sent to concerns or questions about this experience.
Linda KCharge me for 5 miles over!! I didn’t have to bring it back for 2 more days!! Never use U-Haul again!!!!
James WI called to confirm drop off day/time, the lady the I spoke with was very professional and made everything easy for me to drop off.
senorita dThe price was a bit high but the service was excellent picking up and dropping off , so no complaints here
Chris GBrittany was very professional and thorough through the entire rental process
Christi WEverything was awesome….highly recommended
john NEverything needed was provided and done in a professional manner. The people in he Magee area are blessed to have a local U-HAUL. They are prompt, friendly and professional. Very pleased with the service. Thank you!
mack hThe lady that took care of my trailer rental was awesome and very knowledgeable.
Mary RGood service yes I recommend
Jose EAlways an excellent experience here
DONNA MALL GOOD
David MSweet family!
Amanda WIf I could give a zero for this experience I would. My original pickup location was changed and I was sent an hour out of the way from the requested pickup and drop-off location. I understand that this can happen but I passed multiple closer locations with Uhauls during my drive from the original pickup location and drop-off location. This put me two hours behind schedule. I was told I would be compensated for the mileage and was not. In fact, I was charged for it and had to call to contest the charge to get my money back. I allegedly will be reimbursed in a couple of days. They did not have the requested size, but at least offered a size up instead of a size down. That being said the Uhaul I was given had only 1/8th amount of gas. I BEARLY made it to the only gas station close to the pickup location that was charging 3.50 per gallon of gas whereas other stations that I could not get to were charging 2.87 per gallon. I lost a lot of time and money during this experience. The drop-off location had no attendees so I cannot really rate my experience at this location, just my overall experience for the day.
Cristin RThe truck was not in the best condition mechanically. It had seen better days. The tires looked dry rotted. We thankfully made our trip without incident but the truck needed maintenance.
BRIAN MGreat helpful team
Kade MAgain, my drop off location was changed after booking. Although this drop off location was easy to get to, and appeared very safe, it was one hour from my moving location and 30 minutes past the original drop off location. If you truly want to improve, stop changing, pick off and drop off locations after booking is completed.
JOHN HI never had contact with the drop off location. They were closed, but it was an easy straight forward contact free drop off.
Patricia HAustin's is outstanding.
LISA KNothing! Excellent service and very helpful!
Misty CVery friendly service. Thorough explanations. Well maintained equipment.
Kenneth JGreat place. Customer service is the best. And will do what they can to help you get what you need.
Wayne DOpen later
Donald HExcellent customer service
Shagaria GBecause she explained everything to me when I asked questions…
Sheila LKeep doing the same!
ROBERT BI see nothing wrong with Austin safe storage... they do a really awesome job in everything they do...
Tommy KA little earlier notice for change of plans would be nice. Everything worked out. It just raised my anxiety a bit
Greg SN/A
Jacqueline EExcellent facility and staff. Very focused on positive customer relations. Well maintained equipment.
Gary SNeed more lighting at night.
CATHERINE SThey were super nice and very informative
Landon DWe rented a truck and a storage unit, and the whole process for both transactions was a pleasant experience.
Lynzie PExcellent Customer Service
Kerry JNothing. The young lady was very nice and helpful. It was my first vehicle renting experience!
Gail PI couldn’t tell you how the people were or how clean the place was because they were closed when I dropped it off. I can say that the outside was clean and there’s no issue with being able to get in and out.
Linda CVery professional and friendly. Explained everything I needed to know about the uhaul truck. I would definitely recommend Austin’s storage and Uhaul rental to anyone.
Felicia LThe front desk person was absolutely the sweetest person..she helped me out so much with the pricing and everything making sure that I would get the best price possible and I appreciate it...... great job.
Ashlee SThe renting experience was great. Very knowledgeable staff to explain the process. Equipment was in great shape and clean.
jason sAwesome customer service, easy rental process/pickup & return
Deborah T