Customer Reviews for Austins Safe Storage LLC
(U-Haul Neighborhood Dealer)

388 reviews

1089 Hwy 49 S   Magee, MS 39111
(at Yates Rd)

(601) 867-3564

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(601) 867-3564

1089 Hwy 49 S
Magee, MS 39111
(at Yates Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TORRI G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

The owners were very friendly and helpful. Nice people.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Nice Christian Family Ran Business. Helpful & Very Professional. Good Experience.

WANDA B. 
Rating:
5.0

Brittany has always kept a clean business. She will make your rental easy and quick for you. Has always had the correct size truck for me.Thank you for being a friendly business.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Tratoyia G. 
Rating:
1.0

Have a truck at the location I reserved!

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Jaylin W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY GORDON K. 
Rating:
5.0

Great service!

STACY C. 
Rating:
5.0

The only issue was the battery died everytime the truck was turned off.

WILLIAM B. 
Rating:
5.0

Everything was great. Brittany was very helpful.

STEPHEN S. 
Rating:
4.0

The inside back tire on the drivers side was completely bald causing it to pop while driving down the interstate. The technician who changed the tire, after a three hour wait alongside a busy interstate, said we shouldn't have ever been let off the lot with a tire like that. I am incredibly disappointed that my sister and I were put into such a dangerous situation.

Julie K. 
Rating:
4.0

The inside tire on the driver's side was completely bald and the tire blew while we were driving.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Tori M. 
Rating:
5.0

Customer did not leave a comment.

KINGSTON H. 
Rating:
5.0

Outstanding service from the local team!

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Deshawn A. 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

ERNIE E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
2.0

I was not satisfied with the equipment that we rented. The tires were wrong and the road handlings was not good

CONEY J. 
Rating:
5.0

Brittany was so helpful and courteous and I would certainly recommend her as someone to contact for a rental.

KEITH F. 
Rating:
5.0

U-Haul services in Jackson Mississippi on Highway 80 is the worst that I have ever experience as I was lied to by the employees as well as had to pay extra money for our reservations due to their lack of cooperation and retaliation towards me. This is totally unacceptable.

OTIS M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY B. 
Rating:
1.0

Customer did not leave a comment.

BYRON M. 
Rating:
5.0

Customer did not leave a comment.

Leonard H. 
Rating:
5.0

We use them all the time. They go above and beyond to help us

MARK A. 
Rating:
5.0

Very friendly nice people's and great equipment

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

GAVIN B. 
Rating:
5.0

They treat you like family taking care of your moving needs.

JOHN M. 
Rating:
5.0

Keep doing what you are currently doing in my opinion.

LEOATIS N. 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Nothing

Jennifer R. 
Rating:
5.0

Our original reservation, which was for a van, was made in Hattiesburg, Ms. I feel that Hattiesburg should have offered me something, even a small moving van, at the same price of my reservation. It was an in-town rental and would've been returned by the end of the day. Instead, I had to stop in Magee and get a van, drive it to Hattiesburg, move belongings from an apartment to a storage facility, then return it 45 miles back to Magee. It ended up costing me more. Not a happy customer.

MARK D. 
Rating:
5.0

You do it all. Thank you

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Nadirah R. 
Rating:
5.0

Customer did not leave a comment.

Dasheria F. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD F. 
Rating:
5.0

Awesome experience - they do a great job

Theresa J. 
Rating:
5.0

Nice people. we always use them. They go out of their way to help us every time.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

had to travel 110 miles to pickup truck... first time ever...

STEVEN H. 
Rating:
5.0

The friendliest staff. Always willing to go above and beyond to help you. The office is clean and helpful with supplies available. Will always recommend this wonderful family owned business.

RUTH E. 
Rating:
5.0

This is an excellent location with great management.

Lane M. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

This was the best uhaul pick up I have ever had! The customer service was excellent! There were no issues!

Zachary F. 
Rating:
5.0

Nothing... They went out of their way to help me..

Annette C. 
Rating:
5.0

We have used this site on several occasions and have always had great service. The lot is clean and parking the truck there was easy.

Ty A. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

We rent trailers from this site quite often. They are top notch! The staff is always knowledgeable of what would work best for our needs, and greet you with a smile. Mississippi southern hospitality abounds when you walk through the door.

carlous S. 
Rating:
5.0

Nothing to improve on other than it was a real hot day.:)))

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Ty A. 
Rating:
5.0

I cannot say enough good things about Austin's Safe Storage, LLC. They go above and beyond to help you and provide you with all the necessary information you need about your U-Haul rental. I will be using them for my next U-Haul rental.

Olie G. 
Rating:
4.0

I love the friendly atmosphere

Glynn Y. 
Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

Every thing was great

Terri S. 
Rating:
5.0

Great customer service and practice excellent cdc Covid guidelines

Rekoronchell L. 
Rating:
5.0

Flawless transaction that made our vacation so much better. Would recommend this location to anyone!

Brittany M. 
Rating:
5.0

Nothing

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Nothing.

leoatis N. 
Rating:
5.0

Yall are the best.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

RITA H. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Tanesha W. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
5.0

Customer did not leave a comment.

Nini Q. 
Rating:
5.0

I can't think of anything, the service and equipment was great.

Otha J. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
1.0

The vehicles I rented, costing $1500.00, were not the size I requested. I requested a 20 foot truck, but received a 17 foot truck, with a cab over. This does NOT equal 20 feet of storage space, as I had requested. Secondly, from last Friday, to the Monday of my order, U-haul prices had been raised in my area. This is indeed a total travesty. So, you wait until a global pandemic, then raise the prices. This does indeed show your level of customer service and compassion for your fellow man. I rented these vehicles during the day of a blizzard; and if I had not followed my instincts, I would have been in the middle of a 50 car pile up in Chicago that day. Also, at the end of my trip, the vehicles I rented from St. Joseph, MI to Magee, MS, were involved in tornadoes, and we were under tornado watches and warnings during this entire day. But, nonetheless, U-haul still decided to charge me for these extra days. To conclude, I have been a loyal customer of U-haul for several years, but this has now come to an end. If no restitution is made, I will be utilizing the resources at my disposal to make certain that your $80 made from the extra days will be forfeited by the negative reviews, to at least a factor of 100. The power of the digital pen, is truly mightier than the almighty buck; especially in these time of COVID-19.

W. Bryant B. 
Rating:
1.0

The vehicles I rented, costing $1500.00, were not the size I requested. I requested a 20 foot truck, but received a 17 foot truck, with a cab over. This does NOT equal 20 feet of storage space, as I had requested. Secondly, from last Friday, to the Monday of my order, U-haul prices had been raised in my area. This is indeed a total travesty. So, you wait until a global pandemic, then raise the prices. This does indeed show your level of customer service and compassion for your fellow man. I rented these vehicles during the day of a blizzard; and if I had not followed my instincts, I would have been in the middle of a 50 car pile up in Chicago that day. Also, at the end of my trip, the vehicles I rented from St. Joseph, MI to Magee, MS, were involved in tornadoes, and we were under tornado watches and warnings during this entire day. But, nonetheless, U-haul still decided to charge me for these extra days. To conclude, I have been a loyal customer of U-haul for several years, but this has now come to an end. If no restitution is made, I will be utilizing the resources at my disposal to make certain that your $80 made from the extra days will be forfeited by the negative reviews, to at least a factor of 100. The power of the digital pen, is truly mightier than the almighty buck; especially in these time of COVID-19.

W. Bryant B. 
Rating:
4.0

Customer did not leave a comment.

Darryle B. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Excellent

Cornelius K. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
5.0

Great service and painless process! Highly recommend!

Paige R. 
Rating:
3.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

The easiest location to get in and out of with an excellent selection and customer service!

Matthew W. 
Rating:
5.0

Nothing. Extremely helpful in a difficult situation. I needed to get expedited part delivered to customer. Thank you

Stephen S. 
Rating:
5.0

Excellent location clean easy in and out! The staff is kind, outstanding taking the time to address all my concerns. Very much appreciated.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Everyone is always nice.

Mark A. 
Rating:
5.0

Have it full of fuel.

David J. 
Rating:
5.0

Excellent

Cornelius K. 
No reviews have been submitted for this location.

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