The location was great, but it is not where I originally reserved my U-Haul at. I had gotten a phone call from the Seattle number asking me if I could change locations and they would refund me $50 after the truck was returned. I have not received $50 yet. There’s a couple other things I’d like to say as well. That location was further than the location that I had originally reserved at which was right next to my house two blocks away I ended up spending more gas and mileage in order to go there the following morning at 7 AM. I got a phone call from the same number asking if I could return the truck early so I hurried up in order to do so when I arrive back at the facility they still had 210 foot trucks on site that weren’t even reserved so I do not know why I was prompted to bring the truck back earlier than it was supposed to be the lady at the facility super nice said she doesn’t know why either they had two trucks on site the exact same trucks that worked perfectly fine and we’re ready to be rented from anybody so I’m pretty disappointed that I have not gotten my $50 back. I’m pretty disappointed that I traveled extra mileage that cost me more money in the long run anyways and gas money on top of the mileage that had nothing to do with the facility that was random phone numbers from a Seattle U-Haul maybe customer service or sales rep I don’t know. I should’ve just stuck with my original reservation right by my house. Once again, nothing against the facility they had the U-Haul. They were great. It was the phone calls prompting me to do other things that I did not wanna do.
John F
Customer Reviews for Auto Star LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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