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Frederick O.
Customer Reviews for Auto Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ubolt in the front axle of the trailer decided to break less than 2 blocks away from home while the truck I just bought was on it. Maybe do better inspections
Jessi K.From the mobile check in process to the time I dropped the truck off, nothing but a nightmare. Wrong equipment was loaded in the truck (two platform trucks, no pads). Outside of vehicle was filthy and muddy, couldn't even see out the windshield from bug smear. Inside was worse. Beer can, dirty hand towel, used paper towels in glove box and the steering wheel & dash were both sticky and greasy. Not inviting during a pandemic. To make matters worse, the rear differential was leaking oil all over my driveway.
Brian P.Wear masks!!!
kerry J.Made phone contact with Dillon who provided excellent customer service for an after hours drop off.
brian R.Just need a Uhaul rental sign on the front of the building. Everything else was great.
Russell S.The process was quick and easy. I did most of it online. Dillon was very pleasant to work with. I would take this location over other ones because it was not busy and did not have to wait.
Daniel W.No improvements except maybe put a U-Haul sign, cuz I had a hard time finding it even with GPS! Other than that, very courteous, friendly employees. They get 100% from us!
Kasie R.Lance at the drop off location was so helpful and very nice
Julie M.This company had no outward sign saying they had U-haul equipment. I drove right by the building.
RONALD S.Smooth check in and check out.
Jeffrey C.Excellent customer service! There was an issue with the mileage and the guy was awesome, took care of it right away.
Laurie K.Very courteous and helpful!!!
Rich S.The vehicles check engine light was on. I kept an eye on the engine temperature to make sure it didn't overheat. Just a concern I would have rather not had. Glad it was a local rental and only short distances. Dylan, at the counter, was very personable and polite. Great employee!
Christine H.Dylan and his sister were Awesome and a Great help!
Dawn L.After going to the actual Uhaul place (where there were 20 trucks in the lot), and being shamed for showing up at the NOT Uhaul location, where the website reassigned me AFTER requesting the actual UHaul location, I stood in the waiting room inhaling Second hand smoke, only to be given a truck that was marked with incorrect mileage. Smelly, nonprofessional experience.
Amie K.Great experience! The trailer worked out great and the guys were really nice. They even hooked It all up for me. Thanks!
Jamie R.I was overcharged for fuel, I returned the truck with the same amount of fuel as when I received it and I was charged for 3 gallons of fuel.
Kory V.This location did not have the appliance dolly I ordered so they sent me to an actual Uhaul center 6 blocks away to do a separate contract. when returning the dolly which had to be returned to the actual uhaul center where I got it they would not take the truck, said local contracts must be returned to where acquired when inner city travel even though where I got it said I could return it anywhere. When I was on the website it said the location was 86th and L but the email that came said I ended up with 132 & Q adding at least 5 miles to my travel, it would have been nice if the website would indicate where the needed item was really going to be available when needed.
Jeffrey S.The pick up and drop off process was super quick and easy!
venkata B.I was 100% satisfied with my rental. The staff is very helpful and friendly and the truck was clean and ready to go.
Judi D.Everything went smoothly, even though this was a last minute rental. The team was quick and efficient with no unnecessary things to do. They run their operation efficiently.
LARRY B.Great
Leslie W.Service was great and no issues with a last minute reservation or return after hours.
Nick O.Trailer was not properly connected to ball when loading the classic corvette the hitch came off the ball . When I cleaned my pants I found that the attendant didn't turn the hitch down tight. Could of been bad but luckily we didnt have any damage...
RICK R.The front desk associate was very nice and helpful! Thanks again
Christine H.The brakes squeaked on this particular truck. May need to look at.
Teri D.Truck was smaller than expected
Victoria L.Got charged an extra day even though the service rep said he made my reservation for noon to the next day noon.
Brandy B.Thank you! Service was quick and friendly!
JULIE G.I had ordered 5 dozen furniture pads and a utility dolly. This location did not have them, only the truck. I then had to travel to another location to get the pads and dolly. Time consuming when you don't want to waste any time.
John V.The people were great and very helpful. The truck was clean. Very happy we went to this location!
katie R.Good
Cecil H.Over estimation . A lot of unneeded charged . Conversation change from location to location . I think they still my money . Operator ever try to charge me with more extra charge . Lucky that I took a picture of the odometer when I pick up the truck . I need my refund
alain B.Manager was knowledgeable and helpful.
Duane A.Awesome staff and awesome location!
BRIANA M.After being sent to the wrong collection center by customer services in Texas, all went well when I got to the right center.
steven F.Nice friendly service
mark C.I said we'd take the $14.99 rental insurance. They charged us double. We asked for a 15 foot truck. They said all they had were 10 ft trucks. How much do you have to move? I said a one bedroom. Oh a ten ft truck should work.I said, "ok, I'll take it." Then we made 4 trips because it didn't fit; and got charged $100 in gas because of all the trips. To say the least, I was very dissatisfied!
cindy N.I did have a fair amount of miscommunication between the branch I was picking the truck up from and another location as to where I was supposed to pick things up. When I did pick it up, I got a call from the other location saying I picked up the wrong truck despite the fact that I had already loaded it. I would recommend improving the website to prevent this miscommunication
MARK D.I liked that we received our receipt immediately via email the next morning; we've been busy unloading and we were glad that one thing was taken care of. We dropped the UHaul vehicle off after hours. We initially drove right by the store because we didn't see the UHaul sign they posted. We found it the second time because of the other trucks and then finally saw the UHaul signage on the building.
Maggie M.Was told to go to a different location, but they didn't have my trailer there. Uhaul had changed where I was to pick it up but did not make any attempt to notify me. I had to make two stops and drive across town on a very busy day. An email would have killed you?
ERIC S.None
ROBERT H.Store was closed when I dropped it off.
ADAM C.Our tires were low, but we went back and they filled them. As well, there was confusion about the mileage on one-way moves and we were charged extra.
GEOFFREY A.Very professional and knowledgeable. Explained contract and details regarding equipment rental and use.
MIKE M.Employee was great!!! But we had unexplained $15 charges at check in (x2) and he told us to contact Uhaul. That's what I will be doing on Monday!
Laura C.These Guys are great!
CHARLES G.Dylan rolls with the punches and does a great job even when the informationis not flowing through. We apprecaited his honesty and sense of humor even when my son quickly gave it back. Dylan went the extra mile to provide exceptional customer service. Thank you.
SARAH F.