Customer Reviews for Auto Stylz Cars & Storage LLC
(U-Haul Neighborhood Dealer)

182 reviews

1026 Findlay St   Portsmouth, OH 45662

(740) 370-1289

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 370-1289

1026 Findlay St
Portsmouth, OH 45662

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, great job

William M. 
Rating:
3.0

Customer did not leave a comment.

Brian V. 
Rating:
1.0

The woman trying to check us out was completely uninformed on the process, complaining, and took over an hour. Finally the business owner showed up and took over. He then told me that because I had done the online check in, as I had been told to by the woman, we had to start completely over. No one even tried to apologize or be sensitive to the fact that it took over an hour to pick up a Uhaul I'd rented online over a week earlier. Throughout the process the man cursed, repeatedly complained that I was talking too fast, AND to top it off I was given the Uhaul with only a quarter tank of gas.

Garrett D. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Great experience will use again!

WILLIAM M. 
Rating:
5.0

Autostylz is the best. They are so accommodating and helpful.

Charlotte G. 
Rating:
4.0

Customer did not leave a comment.

maria P. 
Rating:
5.0

Very helpful & friendly. Took care of my issue of no dolly or blankets to return since I never received them

Valerie S. 
Rating:
5.0

Please make sure the extention pig tail for the lights is installed before the trailer is released.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

terri K. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
3.0

When renting truck asked if additional charge if over 4 hrs was told the rate charged was for the day but ended up paying double fee for the truck. Also truck shifted rough. It felt like it was sticking in low gear. Was automatic transmiission

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Duane W. 
Rating:
4.0

The guy I needed to talk to "was at lunch". The owner (I assume owner) seemed upset that this employee didn't fill in anyone else that I may be coming in. That being said, he was unable to help and the other gentleman appeared to be a new hire. Entire staff was friendly, including the "guy at lunch", and I wasn't in a huge hurry, so all was well. I would shop here again, they seemed otherwise proffesional and offered many other services. As someone who knows the industry, it is very hard to find help in our post Covid-liptic world.

john C. 
Rating:
5.0

Customer did not leave a comment.

Desirae H. 
Rating:
4.0

Customer did not leave a comment.

Sara G. 
Rating:
5.0

Jeffery was kind and polite to work with.

DAVID B. 
Rating:
5.0

My comment, keep up the good work and service.

david C. 
Rating:
3.0

The key drop box was not locked up and kind of hard to find.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Nothing, he was very professional, very helpful! I have always been pleased with the uhaul company

RAQUEL B. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

My rental was perfect

ANDY C. 
Rating:
5.0

Absolutely Perfect Experience!

ANDY C. 
Rating:
4.0

Easier/faster pickup and check in process

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
2.0

Not book something then switch it. Then say you give 50 for mistake and then lie about it!

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Burl S. 
Rating:
5.0

Have the dolly and furniture pads available as requested.

Annette H. 
Rating:
3.0

Clean it up, a sign for uhaul rentals inside would be helpful or an office. Man that I gave key too didn't even go look at the truck I returned

Ruth M. 
Rating:
3.0

May payment is wrong it says I went form Portsmouth to Cleveland and I did not then they are charging me a extra $1000 for someone else use I prepaid my rental up front I think they forgot to remove my info when they let other people ues the truck after drop off

Timothy H. 
Rating:
5.0

Great staff. Very nice to deal with

FREDRICK S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

I took back same day location was closed.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

The guys at Auto Stylz were great, very personable and made the process very easy.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

they went over and above because we had to repair the wires on our car. the gentleman loaned us tools and helped to get it fixed I was very grateful thanks

jackie M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
4.0

Uhaul needs to make sure everybody knows what's going on. They didnt know we were coming, then the Uhaul site was down so he couldnt confirm I had paid. They were very nice, but this is NOT where I reserved the trailer. Uhaul changed it at the last minute

TINA W. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Great customer service

Harl G. 
Rating:
4.0

Customer did not leave a comment.

Pam H. 
Rating:
5.0

The staff is amazing efficienct and friendly.

Charlotte G. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

This location is the best in town. Staff is always friendly and helpful, the equipment is always ready and clean.

Charlotte G. 
Rating:
5.0

Very friendly and helpful. Was an easy drop off.

Harl G. 
Rating:
4.0

dropped off when they were not open

Harl G. 
Rating:
5.0

Check to make sure covered trailers don't leak

Neilaron U. 
Rating:
5.0

Fantastic customer service. Autostylz will definitely be my preferred local UHaul location for future rentals. A++++

Scott D. 
Rating:
4.0

The air conditioning did not work in the truck we rented and it was 90+ degrees . Also , price did not match that I was given from the agent that called me from UHaul. No attempt was made by location agent to adjust that when I questioned it . I would like amount charged to be adjusted to reflect these issues that occurred . 740-352-4098.

Regina W. 
Rating:
5.0

Professional and courteous location, I would certainly use them again.

Tim L. 
Rating:
5.0

The entire experience was great from start to finish. Will definitely go to them again if I ever need a U-Haul again

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Julia W. 
Rating:
2.0

Customer did not leave a comment.

Elijah A. 
Rating:
4.0

Nothing, this drop off location work out great for my move.

carl C. 
Rating:
2.0

Passenger side mirror was duck taped, the trailer smelled like urine.

Chase S. 
Rating:
5.0

Not sure the mans name that helped me, but he was a very good help! I appreciate everything he did!

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Zacharie H. 
Rating:
2.0

When i asked about the gas once outside, he said leave in it was is already there. It was slightly over quarter tank. When i paid he never said total just rang my card expected it to be price i was given online. Didnt know till later tax was not included. Neither was the fact he wrote half a tank of gas. Which it wasnt. I was charged for extra gas and extra mileage. The mileage is fine i went over bt i think 4 miles maybe 6. But the gas i disputed and have yet to hear back. I filed a dispute the next day. Money is tight, and i dont mind paying it when due, but i feel i was overcharged.

Angela B. 
Rating:
3.0

Customer did not leave a comment.

Sheri B. 
Rating:
1.0

We got charged almost 15.00 more because we was told we went over our milage. So after paying 480 in Ohio to use the truck and dolley,we had to pay another 22 something. Then was almost charged for cleaning fees because of dirt that was in it when we got it. Will never use again. Also when we rented it we gave the adress to where we moved to so i guess its our fault because your system cant figure millage right?

daniel A. 
Rating:
2.0

We were at this location for over 40 minutes because the guy didn't know how to check up in and didn't know how to work a computer. It was very aggravating because we had people at our location to help us load and we were wasting their time. The truck was filthy inside and after we returned home 225 miles later we found out the truck leaked and out mattress was soaked!!!

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

No commets. Just encouragement to use this local site for rentals. Excellent in every way

leon R. 
Rating:
5.0

Excellent customer service!

MARK A. 
Rating:
3.0

Had to use a leaf blower to clean out the back of the truck before we started loading. The cab still had a little trash in it. I assume the previous person was charged a cleaning fee, but it wasn't cleaned. Customer service was good.

Robert D. 
Rating:
3.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Great people!!!

Timothy I. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Just to make sure that where you reserve the truck is where that tell you to pick it up

Justin D. 
Rating:
5.0

Clean, well maintained and a great staff.

KIM B. 
Rating:
3.0

Customer did not leave a comment.

Eric M. 
Rating:
1.0

HARD TO LOCATE, NOT VERY HELPFUL THEY CHARGED TO CHANGE THE BALL WHICH I FELT SHOULD HAVE BEEN PART OF THE SERVICE.

vicky V. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
5.0

Prompt and professional service.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
3.0

Customer did not leave a comment.

Warren A. 
Rating:
3.0

Customer did not leave a comment.

Warren A. 
Rating:
4.0

Customer did not leave a comment.

Kristina S. 
Rating:
4.0

Customer did not leave a comment.

Andy G. 
Rating:
4.0

Had a snag with incorrect mileage. It was corrected but it took several calls and several days to do so.

TIM L. 
Rating:
1.0

Do not charge people for false charges

Jessica C. 
Rating:
5.0

The U-haul truck was not clean when we picked it up.

Melissa A. 
Rating:
1.0

Back of the truck wasnt swept out on pickup, and guy in charge acted like it was a inconveniance dealing with us. Id recommend going to Ace Hardware for future pickup. U-Haul as a company is great just depends on where you go to get the truck.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

greg K. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

anthony S. 
No reviews have been submitted for this location.

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