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Janai S
Customer Reviews for Auto Tint & Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was super friendly and very helpful.
Thomas GRandy was very helpful and knowledgeable
danny sGetting more detailed to know drop off location as online allowed a location that didn't accept & pickup location wasn't familiar, so picked 1,saying could drop anywhere.
Gary REasy to drop off vehicle
BOBBY TWhen I returned the truck put more gas in it then when I got it the truck was clean but they are trying to get more money out of me with no explanation as to why didn't even go over the miles set will not use again
Mike GGood Service!!
Darin MFriendly and outstanding people. Will definitely recommend.
Cathy MHe gentleman was polite and really knowledgeable about what I needed and helpful.
william jI was treated nicely and and left in a timely manner
william jBest management anywhere!!
CHARLES IThe man that runs the show here is friendly and helpful. Highly recommend this location. I've rented multiple times and he does all he can to make the experience as pain free as possible. Top notch service!
Lawrence RPlace was closed at drop off. Couldn’t close on mobile since pictures would not load. Had to contact UHaul to close out.
James EGreat service. Highly recommend this location.
Lawrence RGreat Location, Great Service!
Alan AExcellent service at this location. Friendly and quick.
William DThis is my "go to" location in the Greenville TX area for all my U Haul needs!
Alan AHave used this location over the years. Always easy to deal with and great customer relations.
James TMan was not customer friendly and was demanding and rude.
Kellie SGreat experience
KAREN BIt was so quick and easy I can't think of anything to suggest for improvement!
Jonda HThe most straightforward transaction I personally have ever had. Everything was explained well and the pricing was reasonable for my use case scenario!
brandon mHe's quick, courteous and knows the equipment. I've rented from him several times over the years and I'm sure I will again in the future.
Jimmy AThe owner is an incredible guy
jason eexcellent, convenient location which always has equipment to meet rental needs!
Alan ARandy was very good to deal with. Very kind and helpful. This will be my “go to” for any U-Haul needs for sure.
robert fNone
ALISHA NAwesome Service
Sherwin LConvenient location and friendly staff
randall kThis location is managed by a very rude older man. Upon arriving, he was out of the office and left a note on his door with his cell phone number to call because he was running an errand. I called twice with an issue checking in and picking up my rental and the man did not answer his phone. He finally arrived several minutes to an hour later as I was on the phone with tech support and proceeded to try to talk to me as I was actively engaged in conversation with the agent. I was asked if I knew where the lock box for the keys were located and I told the agent I would go inside and ask, As I was asking the man this question, the agent was simultaneously telling me to look on the southeast or southwest of the building. I did not hear as I was asking the manager where his lock box is located. The onsite manager then says " They just told you. Didn't you hear them? Can't you hear?" in a very rude and condescending way. After collecting the keys, I then proceeded to do the inspection on the truck for corporate. The pictures did not match the state of the truck as it had been several dented and gouged from a previous renter or driver. The manager of the location then proceeded to follow me around and tell me to "Just approve it. It's my truck. They already know about this. See the x's? Just approve the truck. Just hit approve. They already know about it. They don't ever use updated pictures." The x's he referenced were not of the current damage and the truck had obviously been damaged beyond the latest claim and I felt like he wanted to later accuse me of causing these damages to his truck. He also stated " Make sure you sweep out the back of the truck or they'll charge you a cleaning fee and I don't want to clean." also in a very rude and condescending way. I returned the truck with the back of the truck swept as he requested and he then filed a cleaning fee for the floor mats of the front of the truck, which he made no mention of cleaning and one would expect a reasonable amount of dirt on the floormat of a moving vehicle. This man seems bent on charging customers for anything he possibly can to extort additional money from them. I do not recommend this location to anybody. I, however, have had a pleasant experience with UHaul and tech support overall. I would recommend the company by and far to anybody needing a box truck. I will, however, warn them of this location and to steer clear of this particular person.
Amy PHe was very kind and helpful. First time I rented from this location and I will use him every time I'm in town.
DANNY WOutstanding location! Great customer service! Kind, friendly and very helpful. The Best!
Richard TI was contacted the day before that i would have to drive more then 10 miles to pick up my trailer. the customer service rep i worked with was very helpful and provided me outstanding customer service.
ALEXANDER IThe man who rented it out to us was extremely rude, and over charged us due to miles we said we would go. He increased the amount by 10 miles which I think is unacceptable!
John SRandy at Greenville Tx. made the process very convenient for me. I appreciate you Randy. Thank you.
randall kExcellent location in Greenville TX
Alan AService person was very friendly and helpful. Equipment and return were top notch and will use this location again.
Patricia SI have used this particular facility for moving equipment and I have been very satisfied with the service that I have received from Randy. Randy is very professional, polite and provides answers to all my inquiries. I highly recommend this location for any moving assistance you may need.
kathie cRandy was very helpful and I would go back to him.
dominique nOnline drop-off. Very upset that UHAUL OVERCHARGED my debit card without my permission and still hasn't credited my money back. The lady I spoke with today from the Columbus Ohio location was a rude arrogant troll and I can't fathom why she's employed.
LORI MHe made everything so easy to do. I appreciate him!
john sThis was the best location I’ve ever rented from. The salesman was knowledgeable, friendly and quick. He helped me and was so kind. The equipment was clean and worked well.
Amber MVery friendly and helpful Dealer.
CHRIS HI pick up at the scheduled time. I called say I was going to be late turn it in . He said no problem leave the keys in the drop box . No extra charge. I wasn’t late
Jason CDropped off after hours and did not have any interaction with anyone & was easy process
Gary RI didn't want anything!!!! This was fraud and you ignored me
Zimbalist OAll was great
Ronald GThanks ever so much for your friendly and professional service! I appreciated it very much!
Emily MFast and friendly, great experience!
judy hThis is not a negative comment on the guy in Greenville, he was fabulous! Overall with uhaul, the check in and check out process is very tedious and too long. I can never get into the account without waiting for 15 mins. It’s too much. Y’all need to find a better method
Kalyn DThe dolly mounted in the truck was unappreciated, it took up space that I needed and having to work around it was a pain.
Kevin LRandy was great and did an excellent job setting me up with my rental.
Henry E