Customer Reviews for Auto World Lease & Sales Clt LLC
(U-Haul Neighborhood Dealer)

490 reviews

3745 E Independence Blvd   Charlotte, NC 28205

(980) 201-8639

Location Hours

  • Mon-Sun: 8:30 am - 6:30 pm

Services at this Location:

Contact Us

(980) 201-8639

3745 E Independence Blvd
Charlotte, NC 28205

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 6:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location and the Management (Frank & Ruthie) are by far the best U-Haul Service I have ever received!

Marian H. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

They need a physical building to operate the business.

MARVA D. 
Rating:
5.0

Customer did not leave a comment.

Faran A. 
Rating:
3.0

It was night time while we were driving and the head lights didn't work very well. It got to a point where it was so dark we couldn't see a line or where the edge of the road is. The entire ride was scary and I would recommend a tune up of the lights or checking to make sure they are alright.

Cameron B. 
Rating:
4.0

Customer did not leave a comment.

Willa H. 
Rating:
5.0

Frank was great. Helped make the rental process smooth and easy. Will highly recommend him.

Tracy H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Sherrie P. 
Rating:
5.0

No improvement needed, all is good.

AMATHA B. 
Rating:
5.0

Was originally scheduled for Windover location Shifted to this location . They were punctual, courteous, and helpful.

Jeremy D. 
Rating:
2.0

Entire uhaul system was unavailable nationwide when I arrived at the location. Delayed my pickup by over an hour. Uhaul does not have a contingency plan that allows for paper tickets to be written in case the are unable to check clients in through their network.

Mary K. 
Rating:
4.0

Customer did not leave a comment.

Carlton D. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
2.0

Could not get self checkout code. Store representatives were not helpful. Had to call uhaul and wait on hold for an hour for assistance. Terrible experience overall.

Brianna S. 
Rating:
3.0

I was told they didn't have a long enough hitch to fit my vehicle. They told me the size. I drove 20 minutes each way to Walmart to get it and it ended up being the wrong size. Then they suddenly had the hitch and ball I needed at the u-haul place! A lot of wasted time!

Michele D. 
Rating:
3.0

Customer did not leave a comment.

PRISCILLA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
2.0

The location I had reserved informed me the day before that they had not truck so I had to drive 30 miles away to my reservation, where I stayed on hold for 30 min prior to an actual representative showing up to the location. The rep was very informative and kind, but as moving is a already a stressful event this did not help my situation. The initial customer service line did not help me whatsoever and I had to hang up and dial another representative before some help was given. I know the times are difficult but the entire ordeal extended my move by another 2 hours.

Kristopher P. 
Rating:
1.0

Truck had less than a quarter tank of gas upon pickup. I filled up the tank with 8 gallons of gas costing $26 before returning the truck and the overall tank was over a quarter tank line. I was fraudulently charged $47 gas fees even though I did my part as a customer and returned the car with the appropriate amount of gas. This location is a scam and is stealing from customers. Theft.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Everyone was very nice and helpful. There was no office and was not a professional looking business.

CAROL V. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

I wouldn't really refer to a tent off the side of the highway a “location”. It is super hard to find - some places have one address and other have another - and even worse to try to turn a moving truck out of considering it's literally on the side of the highway. Person before us was late returning our truck so it wasn't cleaned at all, including her cigarette butts in the cup holder. The staff was super friendly and kind though, which is why I gave it 3 stars instead of 2.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

Not having an enclosed working space makes it uncomfortable to be able to ask questions.

Donna K. 
Rating:
3.0

Easy check in and check out.

Christopher B. 
Rating:
5.0

truck seemed newer and well maintained. Location had trucks available and I ended up dealing directly with him other than waiting until the night before to find out where my truck was coming from when I requested online

DANIEL S. 
Rating:
5.0

I rent at this location a lot and they have the very best customer service and always have the inventory I need to rent.

Charles H. 
Rating:
2.0

My back tire had insufficient air (32) - message on dashboard indicated different tire low (which was reasonable full). Is tire air not checked prior to equipment release?

Diana C. 
Rating:
5.0

Excellent

JOHN O. 
Rating:
1.0

Customer did not leave a comment.

sara B. 
Rating:
1.0

Took longer than told. When I picked up the lady and gentleman did not really explain things to a first-timer with a trailer. The chains drag the whole 500 miles felt uneasy. My Vehicle was dirty from all the dirt road mud all over my tire from there test drive and nails in there parking lot and area. I was not well informed for first-timer. When I reach my destination my fish hooks or wire part 9. Where not installed??? I seen this in the manual left open in my vehicle. The brand new part I ordered and insulation the tow hitch what's damaged Dents & Dings. $494 plus for it and not in brand new condition. As I paid for. Not happy with this store or service after sending $700 plus there. I did all there follow up calls. I did all the leg work. While trying to park and moved.

MICHAEL JOSEPH R. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
5.0

excellent atention

LORENY S. 
Rating:
1.0

the van that I rented was below empty in gas. Also I was charged twice.

Jabrane A. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Alissa H. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
3.0

The self check in/out process on the app is too burdensome. It should be shortened. I also went through the hassle of checking out then the app froze on the final screen. But it didn't really matter because the attendant could've just checked me out faster. I don't see the point of the self check in if there is an attendant who is able to do the process faster and better

William T. 
Rating:
3.0

Have an actual building Standing outside next to a busy 6 lane road was not ideal. The employee was great however The experience and customer service was good and equipment new and worked well

Mary N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
1.0

This location suck and charge way to much. I think fees should be know before you rent. I was not expecting to pay $200 for a freaking haul that I used in the city

Wesley W. 
Rating:
2.0

Outdoors under a tent, no facility, long wait. Took 2 hrs to get truck because we were rescheduled twice to get the truck that morning. One location did not have the truck, 2nd one was closed due to road construction and dispatch did not know it! 3rd one was a tent. Terrible experience.

Moses M. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
2.0

Customer did not leave a comment.

KEMAL C. 
Rating:
5.0

Customer did not leave a comment.

JAMIE L. 
Rating:
4.0

Customer did not leave a comment.

RANDILYNN S. 
Rating:
3.0

The truck was filthy outside. Inside was mostly clean. Windshield was nasty.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
2.0

My truck was filthy inside and out. Looked like it had been used to go mudding. Dried mud all up the driver and passenger doors. Wasn't washed. Windshield was dirty. Not sure why I got a dirty truck when there were plenty of clean trucks there. Trash inside. Looked like coffee spilled. Drivers seat torn up. I drove 52 miles and they claim I used 7 gallons of gas (I put 4 in off my own and they charged me for 3 more). That's 7.42 mpg. That's ridiculous. Plus location is on one of the busiest highways in the city. So if you are not an experienced or confident driver, do not rent from here. You will not have a successful experience driving.

Tara Y. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
1.0

I havent receive my electronic recip

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

SHEILA B. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
1.0

Customer did not leave a comment.

John J. 
Rating:
1.0

Customer did not leave a comment.

Riaan E. 
Rating:
4.0

Customer did not leave a comment.

ANNETTE E. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
2.0

Your wait times for customer service is excessive, transferred so many times.

Katherine T. 
Rating:
5.0

Perfection, no suggestions needed

Kori B. 
Rating:
2.0

Customer did not leave a comment.

Johannes B. 
Rating:
1.0

Customer did not leave a comment.

SKYLER SINCLAIR I. 
Rating:
5.0

Everything was great

ANNETTE E. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
3.0

An Employee should be there doing work hours

Catherine C. 
Rating:
3.0

It doesn't look safe for women.

Jennifer B. 
Rating:
1.0

You failed to honor my original reservation request location and sent me to a place in Charlotte that is awful. The equipment was old. The $50 for not keeping your promises was not enough. Also, why does the truck say $19,95! Per day and you charged me $29.95? Awful experience

william D. 
Rating:
5.0

This was my second time renting from this location and both times the entire process from start to finish was outstanding! Great customer service, swift transaction, easy process with dropping off. Excellent service!

KRISTIN M. 
Rating:
5.0

I have no suggestions. It was a great experience

Wanda P. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
2.0

I was informed by a guy when I first call that the mileage would be a dollar, when I arrived a lady in for me that it was $.79. Also that same lady told me to bring the truck back at a fourth of a tank, Upon arriving back with the truck I was informed of 3/8. They are all over the place and I would never use them again.

Stephanie D. 
Rating:
1.0

Clean thete equipment before they remt.

Rebeka B. 
Rating:
5.0

Great people Great service

HOWARD N. 
Rating:
5.0

Have been to other locations , this is the most convenient and best rides I've had! Thank you!

Paul M. 
Rating:
5.0

Staff was friendly and communicated very well through the entire process. My original location was at another location down the street and they were also great to work with. I'm very happy with my experience!

Joshua B. 
Rating:
5.0

Frank is always great to work with! Charles Hart

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Joy G. 
Rating:
1.0

This “location” was in a parking lot of dilapidated and boarded up buildings. No office, only a person in a truck who checked me in and upon drop-off there was no one there though it was during posted open hours. I called and was told to detach the trailer (which was not easy) and leave it. I helped another woman who was dropping her trailer off at the same time. This location is a disgrace to UHaul.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie G. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Five star service !

Glen F. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
4.0

Customer did not leave a comment.

Marcos F. 
Rating:
5.0

This location was very accommodating. We had to keep the truck overnight and they worked with us to make this happen. Will definitely use this location in the future.

CARSON W. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Easy in and out with no waiting!

Alpheus C. 
Rating:
5.0

Customer did not leave a comment.

ZANDRA M. 
Rating:
5.0

The guy working was extremely helpful, polite, and professional. Made the entire day less stressful.

KATHARINE T. 
Rating:
5.0

There no phisical building but a tent but the service was the best! Recommended

BENJAMIN C. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Quick pick up, staff friendly and fast

Susan K. 
Rating:
5.0

Very easy and fast rental. I have used this location several times. Always in and out in a few minutes.

Craig R. 
Rating:
3.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
No reviews have been submitted for this location.

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