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Jason C
Customer Reviews for Auto World Lease & Sales Clt LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent communication
HOSAM EAdd a furniture moving robot maybe?
DELANO BAwesome guy, great location, great prices!
Nina JMileage charged at .40 per mile over posted rate. Calling for refund even though it's only about two dollars difference.
JEFFREY GI returned the fuel to where it was when I picked up the vehicle, yet I received a fuel charge. This is a scam. Next time I need to rent a vehicle, I will look at other options than U-haul.
Shawn WArrived, no one was there. Yard totally full. Had to drop equipment in a handicap parking space.
Carl KVincent was a huge help and he was really understanding through the process. 10/10 would recommend.
THOMAS BQuick and efficient service. Thanks!
Paul VI reserved a utility hand truck more than two weeks ago, but when I picked up the truck I was told they didn’t even carry utility hand truck. That caused me a lot of trouble.
SHIXIONG LThe office was not very nice. The people were nice and helpful but the office setup was a bit weird. I had come from another U-Haul dealer, wh had a very nice storefront and office. It’s convenient. If I have need, I would certainly use this location again.
JAMES DWe had trouble locating the address using Apple Maps. The address was correct; it's just that the navigation to the location was not correct. It's not their fault, and the person working said he'd tried to call Apple to correct this. We used Google Maps after calling the location and had no trouble. Drop-off was quick and easy, and the staff were friendly and helpful!
Deborah SHad to get sent to 3 locations before I was at one that was open. Had a reservation for the first location went there and they were closed. Called uhaul and they sent me to second location which was closed. I call uhaul again and finally got to one that was open.
Lomas JEverything went well, from start to finish
CHARLES CProfessional and courteous. Quality service and truck. Thank you for making my life easier
Kim ADropped after hours, so no interaction with staff. Worked well for me.
DANIEL DHave someone on-site to handle returns.
LINDA KThe whole team was very helpful and it was a great experience dealing with them.
ROY RI had to unload the trailer I rented at pickup (hundreds of pieces of lumber) and There was No help to park upon return. Long time U-Haul customer, worst experience by far.
Greg LGreat products and excellent staff. My go to location for moving equipment.
KENNETH SI always get professional and friendly service.
JEREMY PN/A
JANINE PHave rented from here multiple times. Always good service! Will be back!
Jeff Dgreat service
CHRISTOPHE DStaff and management attentive and very kind. Efficient and helpful too.
Yvonne OGreat location Helpful Good business
Alioune SFantastic job everyone at this location was very helpful, kind, and knowledgeable offered great help and worked with our schedule would rent here again.
steven gThe truck was 1/4 full when my wife picked up the truck and inadvertently filled the tank. This was a waste and we essentially paid U-Haul much more than stated rental rate.
Stephen NNothing just a bigger sign to locate entrance
MICHAEL REquipment and agent were there when they were supposed to be. Truck was fine for in town driving. No observed issues.
Eric BI attempted to return the truck during business hours but could not find anyone on site (this is the only reason that I put no for whether the personnel was helpful - I didn't encounter any personnel in order for them to be helpful)
Daniel RI got there early and got nervous because the location's operator wasn't. He arrived a couple minutes before my rental time - he was helping another customer who had gotten locked out of their uhaul. He was really nice and quick and efficient. the transaction was smooth and we were out of there within 10 minutes.
Allison HFrank & Thomas provided top customer service.
richard sEasy access in Charlotte. the place turned out to be closed for my dropoff due to holiday, so didn't go in. the owner called me back tho after calling their # and quickly instructed me to drop the trail off there, take a picture, and be on my way. Very easy.
Julie TCustomer service was great. Easy to pickup and drop off
Justine TNo issues with the drop off
Billy SSmall and crowded but the owner of the shop is very friendly and as great customer service!
Tonya HHad a reservation to pick up at 9:00. The place was closed and the owner would not answer the phone. Additionally, you are greeted by large growling dogs that the owner keeps locked in the store. Overall, a very poor experience and completely unprofessional. I would recommend looking anywhere but here.
Anna-Kelly FBilling was sent twice by email and there was a difference in the two bills and I have yet to receive an explanation
WESTLEY TI was overcharged for both mileage and gas.
Steve TI received great customer service at this location and would rent from them again. Thank you!
Emily ROwner was very friendly and helpful. We arrived after they closed and had an issue with the car and trailer, he was literally making dinner and stopped to help take apart the trailer to prevent more damage to my car. HIGHLY recommended, the gentlemen that runs it (I think his name was Frank) is a truly a great person and business owner and really cares about what he does! Thank you!
Ryan LTrailer had dirt in it. Attendant was MIA for 10 minutes upon my arrival
Dave MFast service, online/mobile app is very convenient
Alicia MPrompt, friendly and well maintained equipment. Thanks.
Michael SGreat People!
Jeff DService given to me by Thomas was 1st class. Very thorough with the whole process.
Tom HVery easy in-and-out. Friendly staff.
David HZeek did an amazing job helping me with my reservation and Thomas was super friendly and helpful when I returned the truck. Great location with awesome staff!
Labecca TAn excellent customer service, friendly and so kind
mehari hGreat service, Thanks
leslie k