Customer Reviews for Auto World Lease & Sales Clt LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto World Lease & Sales Clt LLC

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philip C. on

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James P. on

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Great customer service

Jason H. on

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Great and personal service. Would highly recommend this location. Will be my go-to for Charlotte area U-Haul from now on.

Pamela F. on

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Charles H. on

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Gwendoyln R. on

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Great customer service and great rental experience

philip C. on

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Suleyman L. on

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It was a nice service

scott A. on

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Excellent service and helpful!

Brandon B. on

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GREGORY T. on

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Excellent customer services

Anna S. on

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Because the weather was rainy and the holiday season, I accepted a muddy interior and exterior truck.

JOHN P. on

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improve the app. had to input info MANY times.

Clayton C. on

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Kevin W. on

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Good customer service

Tyler T. on

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The team did a great job of assisting me with dropping off the truck!

blair A. on

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Triple Excellent Experience!!

Ryan B. on

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damon D. on

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Francisco M. on

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Robert B. on

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Emily H. on

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Sara C. on

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Lawrence S. on

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Had our truck clean and ready to go. Very efficient and friendly!

Mark F. on

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The truck we reserved was not available. Someone didn't return the truck on time. We came back the next morning. They gave us a larger truck for the same price. He was very accommodating. Great customer service.

Crystal C. on

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Cori D. on

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Wilfred L. on

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Great customer service!

Holly D. on

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Matt W. on

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Location was very difficult to get to as well as identify since the “Location” was behind a very old building in the back parking lot and the office was a 40’ storage container.

Karen H. on

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Christopher C. on

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The easiest and the best uhaul pick up and drop off I have ever had. Thank you

Nicole C. on

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Mick M. on

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Charles H. on

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I always go here in Charlotte for Uhaul. Frank is always very helpful.

Adam M. on

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heidi C. on

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Frank, the owner was very helpful in getting me into my rental even though i was having issues with my bank !

Jessica K. on

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Bonita C. on

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They made my experience very easy , no stress, professional...

KENNETHA H. on

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Ken S. on

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Excellent experience for what I was expecting to be kind of stressful. Thanks so much for all of your help!!!

Andrea W. on

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KAMONICA M. on

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Scott R. on

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Great customer service!

Douglas W. on

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Great guys-great service.

Quang N. on

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Reender P. on

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Francisco M. on

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100% Recomended...

Benayah A. on

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Make sure not to charge the customer more than the agreed amount trying to charge me extra $ 80.00 which makes me wanna call Penske or Budget because for the type of business I’m giving you guys I’m not getting any respect as far saying something and doing something.

Lynette W. on

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Brittni P. on

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Bruce C. on

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Location relocated the dey before the drop off date. Posted a small sign in the window with small lettering. Could have been communicated better. The manager did come meet us and was very helpful and pleasant to work with.

Thomas G. on

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We saw nothing that needed to change

Bertman B. on

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You scheduled a pick up at 11am for a location that doesn't open until noon and didn't set up a 24/7 pick up. Idiot

Barry J. on

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KENNETH D. on

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The gas gauge did not match my contract. Didn't catch that when I picked it up.

Michaele M. on

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Very helpful! Attentive and friendly!

Ali E. on

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I Like the People work in this location.

breana C. on

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Please make sure every item customer pays for is on the truck.

Cianelle R. on

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The truck was absolutely filthy! There was a fork, coke bottle, water bottle, jack in the box food trash behind the seat, and cigarette butts in the ash tray. There was also some disgusting looking brown stuff dripping down the window. There was no attempt to clean this truck before it was given to me. Highly disappointed!

Austin R. on

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Frank is on top of it!

Valerie L. on

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They went above and beyond with this rental! The 10ft truck I intended to use hadn't been brought back to the site & I was offered a 15ft truck at the same rate. When I told them I wasn't comfortable driving a truck that size they sent an employee with me to drive the truck & they also helped load and load. 20 out of 10 stars!

Diane B. on

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Horrible rude service I tried calling customer service to report the gentleman in the office while I was still there! Rude, condescending and had a bad attitude!

Kimberly A. on

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Professional and courteous. At last minute we needed truck day ahead of scheduled time and they made it happen.

Dan S. on

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Shakarie C. on

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Brittany S. on

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Reender P. on

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Buen servicio de atención al cliente

Joshua L. on

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Kenneth E W. on

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Victoria G. on

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philip C. on

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Easy and quick check out and check in.

Patricia S. on

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We couldn’t get the tail lights working on the trailer and then guy from Maine; (cannot think of his name) stayed after hours trying to get them working.

jorge R. on

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Erin P. on

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Staff was extremely helpful and very nice. I have never rented a from a more hospitable uhaul establishment.

Kimberly B. on

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Jenna S. on

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Kyle G. on

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Ross C. on

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Austin L. on

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Kiara W. on

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My experience with the person that worked at this location highly disrespected me even used profanity by texting me because I had an emergency and returned the uhaul back and my credit card had bounced due to the fact it was stolen.. I couldn't take care of my fee and she was cussing me out using bad words after I explained my situation respectfully I will not go back to that location or reffer anyone.. the worker name is monique she is very disrespectful towards me and I cant believe the things she was texting me.. I didn't ask her to use her name as a reference on my uhaul reservation I didn't but she did just too help me out but she didn't have to cuss me out because of my unexpected situation..

Christine J. on

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I am giving the location a Yes recommendation because the employees are VERY helpful but the location is very difficult to pull into and out of because of the on ramp that one needs to quickly, I mean quickly, to pull into the lot and out of the lot. However, the guys there are wonderful and very helpful.

Cory K. on

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Door locked when we showed up, told we had and paid for dolly and furniture mats only to have none when we got all the way to the moving location.

steven S. on

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At the rental location, I explained I must drop off the trailer on Sunday. When I arrived at the drop off location (during normal business hours), the lot gate was closed and there was no means of leaving the trailer. I could not return the trailer the following day and was charged for an additional rental day.

david H. on

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David A. on

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Tom R. on

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1.Driver's door would hardly shut 2. Tire pressure sensor error light 3. One windshield wiper didn't have a blade and the other didn't work 4. AC not working

Steve A. on

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Excellent service. Professional staff. Made it easy for us to drop off quickly and efficiently. Pleasant person to deal with.

Rhonda W. on

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Customer service was great for uhaul rental and auto sales I will be purchasing a vehicle from that location and renting for my first choice they made everything fast and easy preciate everything

Denny R. on

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Luis O. on

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Eleisha B. on

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Great customer service

monique M. on

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They went over and above to in customer service. Well refer and definitely if needed will use again

Candace H. on

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Mildred B. on

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Excellent customer service

Sally O. on

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My location was last minute changed from another location. My pick up time was also changed from 10 am to 12pm which majorly disrupted my day and inconvenienced my moving plans. Also, I was given a larger truck which was unnecessary and inconvenient. It used more gas which I find unacceptable. I am very unhappy and would like a refund.

Harva S. on

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The whole experience has been the worst I have ever had in over 20 years.

Travis S. on

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The lady was super nice. The guy didn’t know how to hook up the trailer or how to do the chains. Luckily I have experience towing and was able to fix it. The location is horrible. It’s nearly impossible to turn into/out of the area. The trailer was fine.

Deb S. on

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n/a

Russell P. on

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Very few packing materials available. Good for my needs, but if anyone had anything serious to do this place is unprepared to supply them.