This was not the location I requested. I was told that this was the pickup location. No one was there at the appointed pickup time. I had gotten a vague text message with the name and address of this location the day before the pickup date. It included a link to a web site but I had no idea what to do when I reached the site. I don't know where to begin to describe how bad this pickup experience was for us. The whole process needs to be reviewed and improved upon. I was very close to cancelling the reservation 2.5 hours after the pickup time when someone finally showed up with a key to the truck. I felt I was stuck with this rental. There is a whole lot you can do to improve for the next customer but that customer won't be me.
Customer Reviews for Auto World
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Auto World
Rented a driving u haul for one way. Picked up in Monroe at Auto World and dropped off at the u haul on entrance road in Leesville and they charged us for driving 699 miles when it's only 155 miles from Monroe to Leesville!!!!!!!!!! Paid 161.00 for the one way and then I noticed another charge for 321.00!!!! I'm soooooooooo pissed!!!! Will probably take the act of Congress to get refunded that unnecessary charge!!!! It sure how people can get by with this stuff!!!!!!!!!!! Do not reserve from Auto World in Monroe at all!!!
Rep didnt know what he was doing. I tried getting my own mileage it stated I put in what I started with also what is the purpose of taking photo when you still have to put the info in
The sales person seemed unknowledgeable about their whole system and I had to hook up the trailer myself
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