Customer Reviews for Autobahn Rental and Packing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Autobahn Rental and Packing

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Marc B. on

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No personnel present during weekday business hours (10:20am). I parked trailer in their trailer lot by similar sized trailers, placed my contract in the after hours check+in box, explained later via phone that the trailer needed to be checked in. Several calls to location & U-Haul resulted in my having to drive 130 mile trip to check in trailer myself using the U-Haul App. Expensive & exhausting experience.

chris V. on

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Martha C. on

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Justin O. on

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Tony E. on

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Matthew F. on

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paul W. on

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Alicia N. on

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Everything went smooth! Will use U-Haul again!!!

Edmund R. on

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Two guys unhooked the trailer. Great help

Tangeria F. on

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It would be great if the truck had cruise control!!!

Larry J. on

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The person at this location has great customer service, very helpful. I would recommend this location to family and friends.

Angie S. on

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Not the locations fault but I reserved a larger U-Haul and they could not provide me with the right equipment. The only issue was the location said they were open from 10-2 on Saturday’s but wanted me to pick up equipment at 10 so they could close early.

allen C. on

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Had to call 800 number, load up the trailer, as the store was closed due to medical recovery. No call on scheduled pickup. The lady at the 1-800 # was excellent and got us through the process, keep her, she is a real asset to your company.

mariah B. on

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Isiah was amazing! He went above and beyond to help me with the truck and auto trailer.

RICK D. on

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Again, another fantastic man. I do apologise for not remembering his name but he was able to get me in and out very quickly but also maintained a positive attitude and a good repore with me. I could not have asked to return the trailer to. Great guy, fantastic attitude and a great hand shake. Thank you for being a great person. That goes for both men that helped me with this trailer.

Heidi R. on

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This uhaul facility was weird. We showed up early to pick up the truck and the place was closed at 3:30 on a Friday. There was a note on the door to call for uhaul help but before we could get the number this "cleaning guy" opened the door and told us that they were closed, then he took the number off the door. We were able to use the online pick up and were able to retrieve the truck. Thank you online pick up!

Walter W. on

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I never saw anyone associated with the U-Haul. I dropped off the truck and tow dolly off and an employee of the tire store wrote my information on the back of an envelope to give to the U-Haul manager when he arrived. Everything got processed properly.

Linda H. on

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Nothing

KELLI F. on

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When my husband first went to the one in Odessa to schedule a truck the woman gave him a hard time and told him he could not rent at this time. So I went in and a young man helped me and found a truck in Fort Stockton. I was not happy with how the woman handled the situation with my husband. She was not helpful at all and didn't care about the situation we were in.

DANA H. on

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Everything went very smooth.

Michael A. on

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Nothing, everything was great.

Jose H. on

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TONY M. on

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Everything was good

Kristina R. on

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Heidi R. on

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Michael C. on

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Tony P. on

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Christy A. on

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david B. on

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ROBERT W. B. on

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