Customer did not leave a comment.TYTO G.
Customer Reviews for Autobahn Rental and Packing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rolando R.
Friendly staff and great customer service!ROBERT A.
Customer did not leave a comment.Alberto B.
Customer did not leave a comment.Samantha L.
The man who I spoke with on the phone was a great guy helped me out and made everything easy and fast. No complaints keep doing what you're doingMiguel M.
We were happy.RAMONA V S.
These guys were incredibly accommodating when the U-Haul phone rep was as useless as they come. Autobahn Rental stepped up and took charge! Very friendly and kind staff took care of me on a Sunday when they are normally closed exceptional Customer serviceKEVIN H.
He u loaded our trailer for us. Super nice, quick, and friendly. Will be doing business with him again.Scott L.
Great help! I came by on a Sunday when this location was closed. I needed to drop off a vehicle transport since it was not needed. An employee who was off of work was driving by and stopped to see if I need any help. He took came of the trailer drop off, even on his day off. Thanks!BRADLEY R.
Mr. Granado was prompt and courteous, including checking hitch and lights.paul W.
Customer did not leave a comment.Claudia S.
Customer did not leave a comment.Maricruz Y.
Customer did not leave a comment.MYRA C.
Customer did not leave a comment.anna G.
Fast and helpful service, easy drop off! Doing a great job!MARCUS B.
Get an other place, women said I could not turn truck in on Sat, I would have to wait till MondaySANTOS E.
Customer did not leave a comment.Vinod G.
Customer did not leave a comment.Jimmy H.
Reserved a 26' uhaul 6 weeks in advance. Two days before pick up date we were called with a change to pick up time from 8am to noon in the adjoining city. Not a big deal but as we were in our way to pick up the truck we were called and told that the truck wasn't there and we would have to drive 120 miles away to pick one up but had to be there by 2pm so there wasn't much time. We had to be out of our home by 8am the next morning so it was not very convenient. When we picked up the truck and drove away the we realized that the a/c was not working. This made for a very long and hot 600 mile trip the next day. Overall it was a very poor experience. The employees did not care about the inconvenience because they had in their words 5 other customers ready to pick up the truck if we declined.Warren J.
Customer did not leave a comment.ROSA G.
Customer did not leave a comment.Jared C.
The location they sent me was in the middle of a neighborhood. No U-Haul return anywhere. The other one not a soul in site. The other one too both were closed in the middle of the day. 10:30am then I TRIED to do a return online but of course after setting it up it said my email wasn't correct!!! Then someone showed up but he wasn't the rental return guy but said where to leave it and he would let him know so I took pictures to WHERE we left the uhaul and hope it is marked RETURNED! I will try to CONFIRM with them tomorrow!LEAH S.
Customer did not leave a comment.JOHN DELBERT D.
I returned trailer on 6/1/20 at 9:15 am. Owner was not there. Older gentleman took my information. Asked me to park trailer a block over in another location. There were 3 trailers there. Said the owner would enter the return when he got there and I will receive an email. Never received an email. I called uhaul it was not checked back in. I drove 30 miles to town to enter the return. At the end of the process it asked how I wanted to pay the late fee. I returned the trailer a day early. I do not owe anything. I will not trust anyone at this location again.Alice H.
Customer did not leave a comment.nathan R.
On the way to El Paso we had a blow out and road side service had to come out and assist us . Tonys Service from Sierra Blanca came to change out the tires and did a spectacular job. Thank Gos nothing happened to us. We were extended time on the return due to the time on the side of the road.leticia R.
Customer did not leave a comment.tommie P.
Went to return trailer. They were closed. Had to call uhaul for directions on how to do a return . After I tried to online and I couldn't be found. Took me over 30 minutes to get the return done.Alice H.
Easy to drop offJeanette O.
Staff needs to be a little friendlier, and polite. We called that location several times and they won't answer. Had to call Abilene office to contact this location. Mirrors on truck should be more adjustable to the person's needs.Alicia G.
Just not very happy all in all parking is very hard on this placeLetecia R.
The owner went way out of his way to help me. Our car was broken and we needed a trailer after hours and on a weekend we were able to rent a trailer. He did not have to do this and easily could have told us come back on Monday. This level of service exceeded our expectations. I am offering a sincere thank you.Jeffrey K.
Friendly and knowledgeable staff. However, the U-Haul process had gone mostly paper-free which I didn't care for.Amy C.
Very helpful and nice gentlemen would definitely use them againSchona M.
Customer did not leave a comment.William B.
Customer did not leave a comment.Thomas B.
The best customer service, very helpfull and kind!! 100% recommended??mercedes R.
No personnel present during weekday business hours (10:20am). I parked trailer in their trailer lot by similar sized trailers, placed my contract in the after hours check+in box, explained later via phone that the trailer needed to be checked in. Several calls to location & U-Haul resulted in my having to drive 130 mile trip to check in trailer myself using the U-Haul App. Expensive & exhausting experience.Marc B.
Customer did not leave a comment.chris V.
Customer did not leave a comment.Martha C.
Customer did not leave a comment.Justin O.
Customer did not leave a comment.Tony E.
Customer did not leave a comment.Matthew F.
Customer did not leave a comment.paul W.
Everything went smooth! Will use U-Haul again!!!Alicia N.
Two guys unhooked the trailer. Great helpEdmund R.
It would be great if the truck had cruise control!!!Tangeria F.
The person at this location has great customer service, very helpful. I would recommend this location to family and friends.Larry J.
Not the locations fault but I reserved a larger U-Haul and they could not provide me with the right equipment. The only issue was the location said they were open from 10-2 on Saturday's but wanted me to pick up equipment at 10 so they could close early.Angie S.
Had to call 800 number, load up the trailer, as the store was closed due to medical recovery. No call on scheduled pickup. The lady at the 1-800 # was excellent and got us through the process, keep her, she is a real asset to your company.allen C.
Isiah was amazing! He went above and beyond to help me with the truck and auto trailer.mariah B.
Again, another fantastic man. I do apologise for not remembering his name but he was able to get me in and out very quickly but also maintained a positive attitude and a good repore with me. I could not have asked to return the trailer to. Great guy, fantastic attitude and a great hand shake. Thank you for being a great person. That goes for both men that helped me with this trailer.RICK D.
This uhaul facility was weird. We showed up early to pick up the truck and the place was closed at 3:30 on a Friday. There was a note on the door to call for uhaul help but before we could get the number this "cleaning guy" opened the door and told us that they were closed, then he took the number off the door. We were able to use the online pick up and were able to retrieve the truck. Thank you online pick up!Heidi R.
I never saw anyone associated with the U-Haul. I dropped off the truck and tow dolly off and an employee of the tire store wrote my information on the back of an envelope to give to the U-Haul manager when he arrived. Everything got processed properly.Walter W.
When my husband first went to the one in Odessa to schedule a truck the woman gave him a hard time and told him he could not rent at this time. So I went in and a young man helped me and found a truck in Fort Stockton. I was not happy with how the woman handled the situation with my husband. She was not helpful at all and didn't care about the situation we were in.KELLI F.
Everything went very smooth.DANA H.
Nothing, everything was great.Michael A.
Customer did not leave a comment.Jose H.
Everything was goodTONY M.
Customer did not leave a comment.Kristina R.
Customer did not leave a comment.Heidi R.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Tony P.
Customer did not leave a comment.Christy A.
Customer did not leave a comment.david B.
Really nice and friendlyROBERT W. B.
Customer did not leave a comment.heather C.
Very friendly and helpful. Got things ready quickly.karen R.
Customer did not leave a comment.Alonso U.
Customer did not leave a comment.angelica M.
More punctual on employees part. Explain where lights and wiper nobs we're located.rose P.
Customer did not leave a comment.ben B.
Customer did not leave a comment.Shane L.
Customer did not leave a comment.Fred B.
Customer did not leave a comment.BONNIE N.
Customer did not leave a comment.jaime G.
Customer did not leave a comment.sonia C.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Robin L.
Customer did not leave a comment.Evelyn E.
Very friendly, they made the experience flow greatdon B.
Customer did not leave a comment.don B.
Customer did not leave a comment.Jason S.
Allow agents to load/unload for the customer. I am 70% disabled, and have never used this type of equipment before.Orville D.
Need someone to help with the U-Haul trailersMario G.
Customer did not leave a comment.William C.
Very helpful serviceMark B.
Pick up location was excellent service. Isaiah was truly helpful in every aspect.David B.
Customer did not leave a comment.Oscar S.
Customer did not leave a comment.MIKE G.
I waited to be helped for over an hour while the workers continued to help other guests that came in after me.TONY C.
Customer did not leave a comment.david B.
Customer did not leave a comment.Monique L.
Ordered a 20' truck and rented 12 furniture blankets online. Picked up the truck from this location at the time requested. Gave them my DL and phone numbers, and credit card. Picked up the truck. The rep showed me how to operate the locking mechanism on the rear door, and I was on my way. The location is like an old gas station, but the gentlemen who helped us were friendly and courteous. Just ordered a trailer from this same location and will pick it up this weekend.Rick K.
Customer did not leave a comment.terrill A.
To improve the service you would need to have some there first to at least help with customer. When I arrived the shop was supposed to open at 9am. Nobody showed up until 9:30am and even then it was only a janitor. The person that ended up helping me was not even at the office. The janitor had to call her cell phone because she was still at home. I did not sign any papers or see any person. Secondly since no one was there I had nobody to show me how to work and/or operate the vehicle. In addition to that, I had ordered a car transport. Because there was no one available from Uhaul, I had to also figure out on my own how to connect a car transport by myself. This was my first time and I am pretty sure I connected it wrongly. However would not know because I had no help. This was a very big safety issue and could have had some body killed. I am very upset with my service and will most likely share my story with friends, family and post on the internet. I cannot believe the level of danger the Uhaul found acceptable.John F.
The drop box makes it assuring. I didn't get to speak to a representative.andrew B.
Customer did not leave a comment.Clyde C.