nothing...great service and easy process
James F.
Customer Reviews for Autobahn Rental and Packing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The family at the pick up location was AMAZING!!!! Words cannot express how nice they were
KATINA W.I was never told there is a 3 day minimum. I had to wait until 2 pm eventhough the sign on the door said text for a uhaul. Lastly, I can not believe Uhaul charges customers to help tie down a car.
Anita I.I would have liked to be able to check my Uhaul in formally. I was just told to leave the equipment there & the right guy would check it in later. I just felt a little uncomfortable with this but it all turned out ok. Super friendly and would recommend. Loved that I was able to drop it off on Saturday. Thanks for being open on weekend.
Rames G.The Dickinson location does not like to answer the phone. Hard to connect with staff. The better of the two locations would be Rooney Street where Oscar runs it. He is much more personal and friendly. Isaiah at Dickinson needs to learn how to run his business better.
Matthew L.Truck wasn't ready when we arrived. They quickly finished inspection, and sent us on our be way.
Stephen G.Wow. Isaiah and Frank really went above and beyond to help me out! Because of my moving schedule, they agreed to meet me after hours to hook up my car for towing so I wouldn't have to stay in town another night. They also gave me great advice on how to improve my fuel economy on our long haul. I greatly appreciate them! They deserve all the accolades.
Christina C.I opted for the 30 dollar u haul insurance which payed for itself, hit a deer on interstate 10 @ night , damaged trailer, dropped off no problems.
bobby E.Your team in Fort Stockton, Texas was outstanding and took care of us at late notice (after closing time) with smiles on their faces the entire time. They are number 1 in our book.
Gary R.Key ignition broken, but was unable to be fixed in time before picking it up
Daniel L.Nothing
RENE R.Clean the vehicle and fill washer fluid
Paul S.Nothing
Willie M.Running lights didn't work. Only vrake and turn signal lights checked.
CHRISTOPHER JOSE A.Guy who helped me was very helpful and explained things in detail
Benjamin M.Picked up car trailer. All tires were new , equipment good working order. would rent again if needed.
Norman M.I used a car hauler trailer . Better location to be easily backed up to access trailer. Trailer was positioned in front of corner location.
CHRISTOPHER JOSE A.Dropped off tow Dolly with assisted unhooking and departure.
JACKIE L.There was no one there to help us tp aske questions about anything
TAMMIE S.The staff here were not very helpful, had to unload the trailer ourselves without any direction, and did not receive any receipt until we kept calling afterwards to ensure we would not be charged for extra days.
Allison R.Nice thank you!!!
Avis E.Excellent service!
CELIA M.Great service, owner helped me out as I arrived after hours.
Gregory B.Friendly staff and great customer service!
ROBERT A.The man who I spoke with on the phone was a great guy helped me out and made everything easy and fast. No complaints keep doing what you're doing
Miguel M.We were happy.
RAMONA V S.These guys were incredibly accommodating when the U-Haul phone rep was as useless as they come. Autobahn Rental stepped up and took charge! Very friendly and kind staff took care of me on a Sunday when they are normally closed exceptional Customer service
KEVIN H.He u loaded our trailer for us. Super nice, quick, and friendly. Will be doing business with him again.
Scott L.Great help! I came by on a Sunday when this location was closed. I needed to drop off a vehicle transport since it was not needed. An employee who was off of work was driving by and stopped to see if I need any help. He took came of the trailer drop off, even on his day off. Thanks!
BRADLEY R.Mr. Granado was prompt and courteous, including checking hitch and lights.
paul W.Fast and helpful service, easy drop off! Doing a great job!
MARCUS B.Get an other place, women said I could not turn truck in on Sat, I would have to wait till Monday
SANTOS E.Reserved a 26' uhaul 6 weeks in advance. Two days before pick up date we were called with a change to pick up time from 8am to noon in the adjoining city. Not a big deal but as we were in our way to pick up the truck we were called and told that the truck wasn't there and we would have to drive 120 miles away to pick one up but had to be there by 2pm so there wasn't much time. We had to be out of our home by 8am the next morning so it was not very convenient. When we picked up the truck and drove away the we realized that the a/c was not working. This made for a very long and hot 600 mile trip the next day. Overall it was a very poor experience. The employees did not care about the inconvenience because they had in their words 5 other customers ready to pick up the truck if we declined.
Warren J.The location they sent me was in the middle of a neighborhood. No U-Haul return anywhere. The other one not a soul in site. The other one too both were closed in the middle of the day. 10:30am then I TRIED to do a return online but of course after setting it up it said my email wasn't correct!!! Then someone showed up but he wasn't the rental return guy but said where to leave it and he would let him know so I took pictures to WHERE we left the uhaul and hope it is marked RETURNED! I will try to CONFIRM with them tomorrow!
LEAH S.I returned trailer on 6/1/20 at 9:15 am. Owner was not there. Older gentleman took my information. Asked me to park trailer a block over in another location. There were 3 trailers there. Said the owner would enter the return when he got there and I will receive an email. Never received an email. I called uhaul it was not checked back in. I drove 30 miles to town to enter the return. At the end of the process it asked how I wanted to pay the late fee. I returned the trailer a day early. I do not owe anything. I will not trust anyone at this location again.
Alice H.On the way to El Paso we had a blow out and road side service had to come out and assist us . Tonys Service from Sierra Blanca came to change out the tires and did a spectacular job. Thank Gos nothing happened to us. We were extended time on the return due to the time on the side of the road.
leticia R.Went to return trailer. They were closed. Had to call uhaul for directions on how to do a return . After I tried to online and I couldn't be found. Took me over 30 minutes to get the return done.
Alice H.Easy to drop off
Jeanette O.Staff needs to be a little friendlier, and polite. We called that location several times and they won't answer. Had to call Abilene office to contact this location. Mirrors on truck should be more adjustable to the person's needs.
Alicia G.Just not very happy all in all parking is very hard on this place
Letecia R.The owner went way out of his way to help me. Our car was broken and we needed a trailer after hours and on a weekend we were able to rent a trailer. He did not have to do this and easily could have told us come back on Monday. This level of service exceeded our expectations. I am offering a sincere thank you.
Jeffrey K.Friendly and knowledgeable staff. However, the U-Haul process had gone mostly paper-free which I didn't care for.
Amy C.Very helpful and nice gentlemen would definitely use them again
Schona M.The best customer service, very helpfull and kind!! 100% recommended??
mercedes R.No personnel present during weekday business hours (10:20am). I parked trailer in their trailer lot by similar sized trailers, placed my contract in the after hours check+in box, explained later via phone that the trailer needed to be checked in. Several calls to location & U-Haul resulted in my having to drive 130 mile trip to check in trailer myself using the U-Haul App. Expensive & exhausting experience.
Marc B.