The Automart folks had the trailer, but provided no help in hooking it up. I guess too busy. But they also did not explain anything about the return. As it turned out, we were able to return the trailer early, off hours on a Sunday. They were closed, which is fine, so we called on Monday morning to let them know it was returned (it was due Monday afternoon). They seemed to acknowledge it, but wasn't sure, so called on Tuesday. They apparently hung up on me, so I had to go in. The manager was rude, hadn't checked the trailer in, but said he would say it was returned on Sunday. But he didn't do that. He checked it in as of the time I left there! So I got charged for an extra 2 days. Once I got the charge, I went back, and again he was rude and told me to contact Uhaul to get it fixed. I did, and they did, but I should not have had to go through all that extra trouble. I still like Uhaul, but won't ever rent from Automart again. Not sure why they bother.
Robert M
Customer Reviews for Automart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy showed up 2 hours late. Said he had a kid and I could go elsewhere if I needed to. Not cool!
RYAN MNo one was onsite despite it showing office ours. The lock boxes were a challenge to find. Had to call U-Haul customer service to get through the process.
Duane EConvenient location,well taken care of by the owner 👍
JOSEPH DGreat guys really busted butt in the heat…. Ty so much.
JENNIFER H