Customer Reviews for Automotive Elegance Inc
(U-Haul Neighborhood Dealer)

146 reviews

90 Heritage Park Rd   Bucksport, ME 04416

(207) 469-0037

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(207) 469-0037

90 Heritage Park Rd
Bucksport, ME 04416

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Geoff J. 
Rating:
5.0

Great customer service. Bruce was very helpful and professional..Would like to see a couple PU Trucks,b

Adam A. 
Rating:
5.0

Bruce was very friendly and amazing to work with!

STEVEN M. 
Rating:
5.0

Have more trucks available at this location.

Michael L. 
Rating:
5.0

Very friendly helpful service.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Bruce was excellent and got me going in no time! Vehicle was clean and absolutely no issues. Definitely recommend doing business here!

Tice J. 
Rating:
5.0

Very courteous and prompt service by the rep., would be a first choice next time, DB

Dana B. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing

NATHAN B. 
Rating:
5.0

The owner of the facility was extremely helpful in steer us toward the best options for our trip and making sure that everything was ready to go. Great service.

Debra Orado O. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Tracey T. 
Rating:
5.0

Friendly, professional service. Not much else to ask for.

James I. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Kayann R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery K. 
Rating:
5.0

Perfect, as always. Thanks, Automotive Elegance!

Tevlin S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Bruce Ashmore is a great ambassador for UHaul. Great guy , UHaul should be commending him.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Edgar B. 
Rating:
5.0

can't think of any thing more

Arlene J. 
Rating:
5.0

Great service, thank you

DANA B. 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
5.0

He was extremely accommodating

Leslie L. 
Rating:
4.0

Make it clearer how + when you will receive the lockbox code

Amanda H. 
Rating:
4.0

Errors made by FL shop at pick up...but drop off did a great job of working with us to fix the error.

JEFFERY G. 
Rating:
5.0

Bruce was fantastic to work with. Professional and courteous. Made sure I had the right size truck for the job. I highly recommend him and his location!

Chad C. 
Rating:
5.0

Customer did not leave a comment.

Clarence E. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

Make sure you actually give them all equipment the customer has paid for I paid for a dolly I didn't get and had to move my appliances by hand. Not at all impressed with the fact I got a call day prior to change the pick up location for the truck I had reserved a week in advance of my move. Not impressed I had to go almost 20 miles out of my way in the wrong direction to pick up the uhaul instead of being able to pick up at the location a mile up the road from my house. Not at all impressed with the fact I was charged 40 cents a mile for the 20 extra miles I had to go to pick up the truck. There were no straps in the truck either. Overall highly disappointed in the services provided. I will not be recommending uhaul to anyone

Thomas L. 
Rating:
5.0

Everything was great.

Tiffany B. 
Rating:
5.0

Service was great. Van was clean and rode nice. Van got surprisingly good average mpg at 20mpg combo city/highway.

Zachary S. 
Rating:
5.0

perfect.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Bonita M. 
Rating:
5.0

Replace the left/driver-side wiper blade. Wiper has already scratched the windshield.

Claus H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
2.0

Sole proprietor. Had to wait.... didn't answer phone. Weird out of the way place.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

LYNNE M. 
Rating:
3.0

Poor signage on location. Hard to find.

Frederick T. 
Rating:
5.0

Bangor UHaul hothead should have suggested to customer a return location closed to customer's home when customer called to return inappropriate trailer.

DAVIDMARK H. 
Rating:
5.0

Nothing, my experience was great!!

Helen W. 
Rating:
5.0

Bruce is outstanding. He was flexible, even assisting us on a Sunday when he is not normally open. He is a credit to the UHaul business and should be recognized with some sort of award or commendation. All of our experiences with Bruce have been superior.

K Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

Mackayla F. 
Rating:
5.0

Customer did not leave a comment.

K Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

The internet pick up and drop off was difficult and frustrating ,I was shut down before I could finish several times. , but o the overall very convenient

Bradley L. 
Rating:
3.0

The 24/7 leaves something to be forgotten. Pictures we took to show condition and fuel level when returned were negated when they said fuel was low and charged us more money.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Sherman W. 
Rating:
3.0

The trailer was not clean and smelled like cow poop. There were shavings in it which led me to believe and animal was transported in it and not cleaned. I had to put my couch in there. Disgusting.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
Rating:
5.0

It was very painless everyone was very nice ,very professional i will use this place again .

deane M. 
Rating:
3.0

This location was too far from my home, about 45 miles. There were closer locations. The staff were very good and friendly.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

lori J. 
Rating:
3.0

Customer did not leave a comment.

Brandy S. 
Rating:
5.0

Customer did not leave a comment.

Isaac R. 
Rating:
5.0

Bruce was very Professional . Excellent service and did not wait very long to get the truck. I will use this place again. Richard Robinson

richard R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Darell M. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Rose E. 
Rating:
5.0

All good

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Chesley S. 
Rating:
1.0

I was charged $.79/mile the yet the closest dealer was 20 miles away... Each local uhaul dealer quits being a dealer because the process is painfully long and takes up to much time for the dealer for very little of the money. I wanted a 17ft. truck but they did not have one or get one in even though they had plenty of time. The smaller truck I had to use forced me to take more trips causing me more money...It will be the last time I use Uhaul.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Jared R. 
Rating:
5.0

Not much of anything. Bruce was awesome.

Peter G. 
Rating:
5.0

Friendly service. Thanks

David S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Perfect

carter N. 
Rating:
4.0

Put U Haul sign closer to road, didn't see it and had to turn around, stop for directions

Carolyn Y. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Great attention to detail!

Victor P. 
Rating:
5.0

I could not have had a better experience with Bruce. The software that appears to be required to run on Microsoft Edge doesn't work (won't print), so that could/should be improved.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Nothing ! Was great the way it was ! And great people !

Judi B. 
Rating:
5.0

Customer did not leave a comment.

Mercedes G. 
Rating:
5.0

24/7 check in was a bit of a challenge...i did not have a good experience w that...Bruce the owner was wonderful and really saved the day for me! Thanks!

Lanie G. 
Rating:
5.0

Customer did not leave a comment.

Seth M. 
Rating:
5.0

Service rep was more than willing to work around his schedule and meet with me/make truck available at a time that worked out for me. Thanks.

James M. 
Rating:
5.0

The local service dealer Automotive Excellence was great, very efficient and understood I was in a hurry. I would highly recommend this vendor. 5 stars ++ to the vendor. U-Haul regional, however, should give this particular location 10 foot trucks. When I made my reservation, I was unknowingly re-routed to Belfast, which was way too far away to make my plane today. I settled for a larger truck just to be able to pick it up in Bucksport to get the job done, but it cost more. The ramp on the larger truck was great, however.

Julia H. 
Rating:
5.0

Bruce provided exceptional customer service all throughout the transaction. He made my move super easy and far less stressful. Great experience!

Kelly B. 
Rating:
3.0

Customer did not leave a comment.

Ainsworth K. 
Rating:
5.0

nice transaction. Very helpful service.

Richard A. 
Rating:
3.0

Customer did not leave a comment.

SUZE F. 
Rating:
5.0

Nicest, cleanest uhaul I've ever used!

Melena C. 
Rating:
5.0

Customer did not leave a comment.

GLEN M. 
Rating:
4.0

Amend the payment system...make codes available to the out sourced company. Make rates clearer.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer friendlyand answered questions showed how to drive the truck . Explained things to watch for like clearance. Truck road very nicely, andnot hatd on gas. If ever i needed uhaul again would definitely rent thru uhaul in bucksport maine

THERESA M. 
No reviews have been submitted for this location.

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