There was no after hours key drop. It made it confusing to know what to do with the key. I left it hanging on the office door, but not ideal.
DARREL C
Customer Reviews for Automotive Elegance Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very knowledgeable, veteran owned, very friendly and helpful.
STEVEN WNot a thing! All went well, thank you.
DAYSHAUN HNothing, he was great!
STACEY WThis is a comment about U-Haul in general, not about Automotive Elegance. It is nerve-racking to not be able to confirm more than two days prior to rental that the truck you actually want will be in the location that you want. In the end, it all worked out, and my truck was available and where it was supposed to be. My past experience has not been as positive. But this worked out great- just wish for a little more peace of mind during moving plans that are so stressful to begin with. Overall, my experience with Automotive Elegance was great
Barbara FA very positive experience. The reservation and rental process was easy. The truck was clean and in excellent condition. Bruce is friendly, knowledgeable and professional. 10 out of 10.
HANNA TSuper good people. Very well customer service. Thank you
EARL G👍🏻
SOREN LWe had a great experience. The owner was understanding and worked with us. Would recommend to family and friends.
KAYLA A✨️ Everything was Perfect !!!! 😊
SUSAN BYou guys fleeced me. It was $29.99 for the rental, I filled up the gas tank before dropping it off, and got charged well over $100 anyway!
CHRISTIAN ZGreat Service. Easy to work with.
KYLE MVery friendly, easy experience.
VIRGINIA LThe automated/afterhours check out procedure was the worst - app was non responsive and took significantly longer than I expected.
Michael AAutomotive Elegance is the best Uhaul dealer in the USA
Steven ANothing - everything was perfect and professionally handled 😊
SUSAN BGreat experience.
Carrie MVery personable staff!
KERRY LCan't think of a thing---superior service and knowledge!
GrEG PPut a manual in the glove compartment. When in a rushed move, etc., it's difficult to fully orient to the dashboard options before getting underway (finding the brights, the slow wipers, flashers, when suddenly needed). It even took us a few min.s to locate the gas tank port when we stopped for gas! (It was right under the driver's door.)
GEG PExcellent, professional service. I have rented equipment here several times and the owner Bruce is always very helpful. I highly recommend this business.
James TBruce always goes above and beyond with customer service.
MICHAEL PThe owner operator is fun, fair, thorough and cares about his vehicles. He excellent service and excellent communication!
Amanda RThe owner was really knowledgeable and friendly and helpful. I would recommend this location to all.
Amanda BBruce was great.
Brent ABruce is absolutely amazing he always goes the extra mile to make sure every customer is happy and satisfied I will continue to recommend his location
Amanda MLocal Manager was quick and efficient with trailer pick up and drop off.
Ronald BI returned the trailers two days early. I should have been credited for this, but instead was charged an extra $3 dollars for drop fee. I could certainly use the money I should have been refunded. It’s certainly the fault of the local dealer, but bad company policy from U-Haul.
David CThe whole experience from start to finish was excellent!!
Martha RHad what I needed and very quick
DONALD SHighly recommend!! Friendly quick service.
Dawn SAs with my last rental it was a great experience. Bruce was awesome and really went the extra mile to make sure we had the best experience possible to assist our nonprofit event. 10/10 I will be making this location my go to.
Kristie HBruce was extremely easy to work with. He went out of his way to ensure that I had the equipment I needed. 10/10.
Kristie HBest Uhaul I've ever rented from.
STEVEN AOrigianl pick up location did not have needed truck uhaul changed to this location which was a good location with great customer service however it was 25 miles from original pick up location, uhaul have me 20 free miles due to thr change, however the mileage did not cover the full mileage from original location to changed location so we were charged for extra miles that we should not have been charged for
Patti SEasy rental will use this location again
Rupert HPerfect Uhaul Experience!
STEVEN ABruce was awesome and very very helpful!
Mike PNot a thing Bruce was excellent and a great asset to uhaul because of him I would choose uhaul first above the rest if five is the best rating I would g I very him a 10 thanks for making things easy and proffessional
Jerry MThank you
Joe RBeen a U-Haul customer since the late 70's. Today, the employees care much more about their job, and the customer experience. Although this was only a small trailer rental by me this time, it was for over 1000 miles one-way and by far one of the most pleasurable rentals. I've rented many different sized trucks and trailers for varied distances, one-way and round-trip over the years. Back in the day, it seemed like no U-Haul rep really cared at all. Like renting out the equipment was a big bother to their life. I have many wild stories, having moved all across the USA for the past forty years.
David BAppreciate the convenience of a Bucksport drop+off
James SNot a thing.
Lynne SThe uhaul system overall is a nighmare to navigate. Pickup point was arbitrarily changed <24 hours prior to pickup. Location was further away and opened later which made a mess of travel plans. Changing the dropoff point was also unnecessarily tedious and took multiple calls. Both locations were fine but I will hesitate to recommend uhaul in the future due to the corporate side being so difficult.
Aaron MDrop off was the problem. Filled truck with gas…More then was in it and was still charged
Deandrea M5 stars will send friends. Bruce was great to work with
Scott FBrakes seemed too bad on the front, grinding and squeeling noise. And as noted when I picked it up and mentioned to the shop the tire rubbing on the front passenger side.
Mandy BBruce was very great to do business with.
ANDREW OIt was actually not opened. But someone happened to be there and was very helpful and friendly.
Amy BReview the notes on my latest rental for more information.
Kenneth DVery friendly and helpful!
Kimberly WExcellent service from the reservation to drop off. No improvements required.
Mike Bthe same he or she did for me
ROBERT P