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Anthony P
Customer Reviews for Automotive Specialists
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at this U-Haul location are awesome. Make a reservation and pick up with ease. Fun to work with. I’ll be back again.
EDDIE KExcellent experience!
James CThe 15 foot truck was clean but the transmission did not shift out of 1st gear very well. The roll up door was very hard to open. Hopefully, those are simple fixes. The truck is perfect for our sets, props and costumes.
Marcelle CI had a great experience.
Clint LN/A
ERIK MWe dropped off after hours so we didn’t see anyone
Denise GThe check-in process was very clunky. I had reserved one ahead of time and picked up on a Saturday. I like the self-service option, but I would have appreciated a check-in and instructions BEFORE arriving at the location. It’s right on a busy highway and very noisy and difficult to hear the person on the phone helping me. There was nowhere to park my car so I had to park in the large parking lot nearby and walk over. Which is fine but I had stuff in my hands that I was carrying and didn’t realize that I would have to be on the phone trying to get the key while on a busy, loud highway. Please do pre-check-in to make it easier to just arrive, grab the key, and go without having to navigate phone calls and instructions on a day full of already many other stressors of moving. Jose remained very professional and patient even while I was not feeling so patient. Thank you for that. He also called in the morning and started with “your truck was not set up for self-service…” which immediately made me feel frustrated because I had specifically called several days prior to make sure it was. Apparently he fixed it and set everything up, but starting the conversation with that just made me feel immediately stressed. Jose was kind and professional so I don’t want this to come across as criticism towards him, just something to be mindful of when in a customer service facing role. He could have not even mentioned that it wasn’t set up properly and I would have never known the difference had he just walked me through the pick up and it would have saved me the stress and saved him the irritable customer interaction.
Meghan RExcellent and speedy in and out service
Ramon FHector and his secretary At the Valley center location on Lilac Road were excellent. The truck and help they provided were pivotal for our move. RAFA was an amazing worker and we cannot thank him enough. I would refer anyone who needs reliable and affordable moving equipment , supplies and help to this location, and will definitely use them again!
Mariesa SAll was good. The manager was extremely helpful and courteous.
Michael CGreat customer service from beginning to end. All locations were served by awesome staff and equipment. Thanks for helping me out with something I am not used to doing.
antonio jExtremely helpful, and nice.
MICHAEL D1) I was supposed to drop off in Escondido but I got diverted here 20 minutes away. 2) there was no one there to check the trailer in despite it being 10:30 in the morning 3) I received a notice two days later that I never dropped the trailer off, it was a good thing that I had taken several pictures to document when and where I dropped it off.
ROBERT COriginal pictures did not match condition of trailer, poor cell service for disputing pictures.
Sean WOwner very customer service oriented and polite! Unlike others I have used =
TERRENCE MVery supportive staff.
Julian PAmazing customer service. We loved Roger and Jolene thank you so much guys and will be using you in the near future when we move into our new place. Brittany and Joey
BRITTANY PI chose to pick up my uhaul at a closer address and you all switched the day before my reservation. I had to drive 2 hours round trip to just pick up to uhaul which I didn’t account for that additional gas in my budget. And when I spoke to customer service they basically told me it is what it is and no sort of compensation was going to be credited to me.
Garrett DHector, Fernando & Lucy went above and beyond to make our Rental a Great Experience! Automotive Specialists is the epitome of what Customer Service should be! Fantastic!
Kimberly L