The load ramp was not 6 feet wide and I could not use trailer as intended. Won't be using U haul as a option again.Meiji T.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jason F.
Lady who runs this place is the rudest woman on the planet. I will NEVER return to this establishment. I have lived in this area for over 30 years and I plan to tell everyone I know to avoid this establishment. It's very sad, as the previous owners were wonderful people.Viki M.
Customer did not leave a comment.Roy M.
we had to drive to 4 diferent places only to be told that we should go to a diferent place.Rene M.
Customer did not leave a comment.JAMES A.
Better customer service. Staff was grumpy.Toby B.
Customer did not leave a comment.Hector M.
Customer did not leave a comment.Regina M.
Customer did not leave a comment.Jose O.
Didn't see drop off location - movers dropped off the truck.Marilyn H.
Service was great. Fast and easy to rent a truck for the day Keep up the great service.DEANNA M.
My experience was amazing. The man who helped was a true gentleman and I will be coming back if I ever need a uhaul again!JASMIN V.
Customer did not leave a comment.DANNY C.
Customer did not leave a comment.THEA H.
dropped off after hours and got charged. Was never told about that.DEREK A.
Customer did not leave a comment.MARC I.
Make the Uhaul website more user friendly for after hours drop off.... it was too hard to navigate and find the steps for online drop off. It was impossible to complete this task without help on the phone. Even the girl at Auto Works said "it's a joke." Also, I've been excessively charged twice for a total of $322 due to Uhaul errors that I had to fight to get refunded. The truck was new and clean but it needs air ride for a better experience.... my kidneys will never be the same. And get a decent radio in these trucks for crying out loud!! Seriously? No CD player? You try driving one of these trucks for 2400 miles and see what it's like! Over all, i would never do this again.christopher M.
It was clear that there was no secure after hours drop off. I and three other customers parked at the curb outside the locked fence. Because I had a trailer, I had to hitch, chain and lock it with my own combination pad lock to reduce risk of theft. I left combo # and gave up the lock.LOUIS K.
Easy drop off!Gregory L.
The front office lady was really helpful because we made a reservation online but went to the wrong Uhaul location.Cynthia B.
Representative was friendly, met me as I pulled in and directed where to drop off, closed out ticket, provided additional information, and made reservation for next rental. Can't think or anything to improve.Robert H.
Maybe vacuum the truck first.Jessica L.
Customer did not leave a comment.DILLON D.
I originally had a pickup location confirmed, then was directed to another location. This location was not open, so I was directed to a 3rd location. I was 90 minutes late to my destination due to all this running around. Not happy!Rick C.
Dan was great!Shelley W.
Great serviceRoderick C.
Customer did not leave a comment.RODD S.
Customer did not leave a comment.seokheon K.
These people were a complete No Show during their regular business hours even though I called ahead as instructed! No answer / No return call! I had to park the truck in a dubious location and leave it unattended from Sat. afternoon until Mon. morning!Allen T.
Customer did not leave a comment.Lynne M.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Steven M.
cant think of anythingALLEN D.
When I made the reservation I was picking the trailer up in Hesperia, Ca. with drop off in Lake Havasu City, Az. Two days before the pickup I got a text with a phone number to call regarding my reservation telling me the pickup location had been changed to Autoworks. The day before the pickup I got another text to call a number in Apple Valley which turned out to be Autoworks. By the time I saw the text they were closed. I left a message and showed up to pickup the trailer with no problems. After I picked up the trailer I drove to the location to load it and noticed the left tire appeared to be low. I checked the tire pressure and found there was only 14.5 psi in the tire. Fortunately I had access to an air compressor and inflated the tire to the proper pressure. The tire was on the outside edges consistent with being run under inflated. The tire was also cupped indicating it was in need of balancing. When I was done with the trailer I looked at the address to return and found it was in Havasu Lake, Ca. This about a 70 mile one way trip to drop off the trailer when there are at least five U-haul dealers in Lake Havasu City, Arizona. I contacted U-Haul customer service and spoke with Heather who resolved the problem by finding a local U-Haul dealer to drop it off. When I dropped it off the proprietor was very friendly and told me this confusion about Havasu Lake, California and Lake Havasu City, Arizona occurs frequently.Mark T.
I was told id be charged 25 a day for the extra day but was charged doubleKaryn K.
I was a monthly regular customer until now. Customer service is hard to get and tou will get overcharged!! LoOk out I do have same trip every month. Same distance +_ the always try to charge you over. Dont rent here.jose D.
Not the fault of the location, but I reserved online in Barstow, was called saying there was no available the same day and was referred to a different location in Apple Valley with email confirmation. Got to that location and was told they don't have any trailers, showed them the confirmation email. They had to call traffic control to find out my reservation was moved to this 3rd location. This cost additional time and frustration that almost resulted in us not getting a trailer since no one knew which location the reservation got switched to. Only 3 hours after I picked up the trailer did I get an email saying my reservation had been updated to a different location.Amber S.
Excellent service. Very helpful. Great staff. Highly recommended.Yancy W.
Having to use my own cell phone to rent a trailer is not acceptable. When I asked "what if I didn't have a smart phone?" I was told that we would have a problem. I have never had to use my cell phone before when renting with U-Haul. And I have rented several times recently.Richard W.
Customer did not leave a comment.Eugene L.
I had an 11am reservation. However, only one person was working the desk, so I had to wait until 11:25 before I was helped, because they were taking care of the person who was renting a truck when I got there. I would have liked to pick up the trailer at my reservation time, not 25-30 minutes later.Nathan L.
I have no suggestions for improvement. Everything was excellent. Location has ample space for returning trailers.Eric M.
Customer did not leave a comment.Jeffery S.
The trucks could use some maintenance. Mine had poor shocks--you could feel every bump--which may not be good for breakables.. There were no window-wipers--good thing it wasn't raining. Not the location's fault, but there should be some sort of maintenance for the vehicles.Peter L.
Customer did not leave a comment.Kathie M.
Your online checkout and return service is absolutely downright horrendous. Took over an hour to pickup my uhaul because you kept rejecting my picture. Also, your live chat representatives are literally completely worthless. It tells me when the read my message, but it took over 40 minutes for someone to respond to me, then they closed the chat after 3 minutes...Michael K.
Horrible customer service very rude and overall terrible location shut down immediatelyTatiana E.
Customer did not leave a comment.Nikki S.
Friendly, courteous and helpful... Doug was great to work with.RANDY D.
Friendly customer serviceBruce B.
Customer did not leave a comment.Dennis Lowell C.
Customer did not leave a comment.ERIKA H.
Customer did not leave a comment.Bradley W.
Customer did not leave a comment.Deitra T.
Friendly ServiceTINA S.
Customer did not leave a comment.Royann M.
Customer did not leave a comment.Cal C.
Customer did not leave a comment.EDWARD M.
Customer did not leave a comment.CARLA G.
The equipment worked and got me to my destination, but it had a a ratchet strap that was starting to become faulty and definitely needed to be fixed once I got to my destination.Eric T.
Customer did not leave a comment.Chad S.
Very professional and friendly staff! Highly recommended!Mike E.
Customer did not leave a comment.adam D.
Check the tires for nails, and maybe rinse off the vehicle before delivery.GREG R.
Always a great experience at Auto Works in Apple Valley. They're always friendly and professional.Mike E.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.MARLYN S.
Customer did not leave a comment.RICH R.
Customer did not leave a comment.Sherry G.
Customer did not leave a comment.Jennifer S.
Almost everything was excellent. The check in person (except for 1 important issue), the location, the convenience, the lot, and the vehicle. However, when my wife made the reservation online, she opted for no insurance because our policy already covers it. Additionally, when I picked it up in person, I specifically did not check the mark for insurance. However, we were charged $20 for insurance anyway. When I called they stated that 'insurance on cargo vans is mandatory' which I find extremely shady, given that this disclaimer was not made on the uhaul website, uhaul forms, or by the checkin staff. I doubt the insurance would have been usable had their been an accident since we opted for no insurance, which I feel is fraud. This is a shame for uhaul as a whole, because I am going to start needing to use these cargo vans more and more for a business that is picking up steam, and this really makes me wary of uhaul as a whole. What should have been a $100 rental turned into $150 with all these extra fees and insurance. Shady.Alexander M.
Customer did not leave a comment.RICK L.
Customer did not leave a comment.Martha L.
Customer did not leave a comment.Juan D.
Customer did not leave a comment.Alexander R.
Customer did not leave a comment.Elizabeth R.
Make it slightly easiar for international customers for a faster and less complicated transaction Many thanks !JAMES G.
Very pleased thank you very much for everythingLyle D.
Great customer service employees were very professional and helpfulRuss S.
Customer did not leave a comment.Dennis W.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.paulina W.
Customer did not leave a comment.Austin S.
Customer did not leave a comment.JAMES A.
The Customer Service was very good and the Cargo Van was nice and easy to drive.Joan R.
Nothing... Doug was great!!ALMA C.
Customer did not leave a comment.LU D.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Kay M.
Customer did not leave a comment.Susan B.
From top to bottom...front to back, everything was excellent, especially the staff. Thank you so very much for being there for me.JOYCE F.
Customer did not leave a comment.Vernon H.
Customer did not leave a comment.PETE R.
Staff was very friendly and efficientJOHN B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Brandon W.