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BARRY N
Customer Reviews for Avenue Tire & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly
LARRY PGreat help and very friendly
Brandon BDropped off after hours - no problems.
STEVEN KI reserved a trailer at the Ventura Thompson location and was told I had to pick up the trailer at an alternate location a couple miles away which was an automotive repair shop. When I arrived I was told I would have to go to Oxnard to pickup the trailer, when I pointed out one was sitting in their yard they figured out a way to make it available to me. This auto repair shop should not be a a Uhaul location.
JAMES PGreat customer service
Richard HThank you very much Avenue Tire, Ventura Californa 93001.
SCOTT WThe after hours rental was super convenient! Was a tiny bit confused at first but got through it no problem. And some staff members were off an on the premise and offered assistance!
Julia VUsually have a good experience with U-Haul but this time we received the incorrect code to get the key It delayed us for almost an hour. Very frustrating and messed up the schedule for our moving day.
michael SThe staff was responsive, helpful and flexible. The location is convenient for me.
Cheryl GI did have a phone conversation with the final drop off location. They were very helpful.
KYLE CIt was after hrs that I dropped it off and they charged me even though they said that could be done
JUAN MDifficult parking lot, weird location
Tyson TDANIEL Was very helpful. Thanks.
PAUL MThank you for an expedited service
STEPHANIE PU-Haul has false advertising. A 20’ truck is 17.5’ not 20’. Very disappointing.
MARIO TCheck the equipment in when it arrives.
Laura MNice lady
ALEXANDER FWas a very quick and great expierence.
Richard FParking is VERY limited and backing out when leaving is super scary. Unable to view oncoming vehicles.
Collette BJennifer is a great customer representative. I would definitely return to the same location when I need another truck in the future.
Lisa MSmall parking lot if there wasn’t a spot on the street next door we would have had no place to park. They had to shuffle around a trailer just to fit our trailer in the lot. Staff was very nice though and helped remove the trailer and moved it by hand into spot.
Brandon HVery pleasant staff
JONEL MAwesome service, awesome people
ROYAL SStaff were very courteous and helpful.
William ZRoy was great!!
Darrell BThe crew at the drop off were helpful and polite but not able to explain the two day rental requirement
Bryant GPick up and drop off places and people were both GREAT. Pleasant people. Very welcoming and easy. Thank you.
Riley DThe guy that had the store was so nice and helpful! He helped us so much . I would definitely go back and recommend. To drop off the lady was so nice in the phone exceptionally nice
Stacy RI had to circle the block 6 times to wait until there was room to drop off and uhaul is saying I owe $40 in gas for that!
Beth-jo GExcellent friendly and professional service. I dropped my trailer off and I was out of there in minutes. I would definitely use that location again.
Brian FNothing...everything was just fine!
Patrick YHave a receptionist to check in/out with. They get busy and you have to wait for assistance. A receptionist would eliminate the problem.
RICHARD PMy contract was originally with the Thompson location, but was directed to the Ventura Ave location when I arrived. The truck was just delivered there by someone who had wanted it for a bit more time, but was told it was promised to me. Although I was asked to wait while they cleaned it, it was still filthy. Upon getting home, I had to sweep it out and wash the windows so I could see where I was going. The truck did run wonderfully though.
Gregory LPricing was ridiculous because you picked up in Ventura, CA. I could see paying 1900 to 2100 but $2626 never again and I move along of merchandise.
Douglas BWas extremely difficult to drop off. Wouldn’t pick here again
Kyle MPerhaps add locking gas caps so rental could be received full of gas. It is difficult to return with proper amount of fuel if not received full. Either we pay extra high fuel cost for Uhaul to “add” or we put in too much gas. Either way, Uhaul “wins” the gas charge game. This isn’t the first time I’ve noticed this and it seems intentional.
Debra CGreat service. Very friendly and professional.
WAYNE FThe person that checked us in definitely made it quick and easy to return the truck.
edward mEverything was perfect staff was amazing super awesome friendly staff. Extremely helpful in explaining how the trailer and strap downs work. very polite and respectful. Honest good people i would recommend them to everyone.
Tony AThey were very beautiful human beings and helpful. I am so glad we chose to rent from them. Thank you.
Frank AVery friendly. Hooked up the trailer.
David Wthe woman that helped me could not have been better! she was quick, informed, and wanting to get me started right
tracy mfriendly helpful nice would definitely use again
melissa rNothing to suggest at this time.
Andrew MRoy ran a great shop …. Very accommodating exlent service I’ll do business with him again Beth Harake Santa Barbara Staging
William Dthis has nothing to do with this location. I'm upset that u-haul changed me pickup location 2 days prior to my pick-up. It went from just down the street to 30 miles away. It added 2 hours to my situation as well as extra miles that I had to pay for, had to pay for an uber ride to the new pick-up location, etc. and nobody cares or is doing anything about it.
Benjamin DThe car dolly straps to secure the car to the trailer were worn out and had to use personal equipment to ensure the car was safely secured. The left turn signal and brake light did not work.
Richard H2 gentlemen there helped me out tremendously I even asked them to get my truck and backup the trailer he was very kind very knowledgeable thank you so much
Scotty D