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Kay W
Customer Reviews for Aww Auto Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, extremely friendly, and did not hesitate to wait beyond working hours for me to arrive with a phone call.
Billy RThey were so friendly and very helpful! We will be going back!
ELIZABETH SWe have rented many Uhauls and Uboxes over the years and this was by far the easiest rental experience ever! Things were quick and they were very nice!
Shauna PTrailer brake lights, turn signals, and tail lights were initially inoperative. The staff at the Marion U-Haul location got them working, but they failed again shortly thereafter. My husband drove behind the trailer the entire trip to Corydon so no one would tailgate and to prevent being rear-ended by someone failing to brake due to faulty brake lights. Trailer was fine otherwise and staff was very helpful.
Tracy MCustomer service was great. I think the only problem I had was the wipers didn't work well when the snow and cold started. I'd check the upcoming weather and make sure little things like that won't affect the customer experience.
Juan CVery friendly service. Went above and beyond to help me.
April WThe truck rental part was super easy but the picking up and dropping off was awful but times I was there over 25 minutes. The location just spins at this address through the mobile app. I had to go through customer service both times and no one was available for the drop off, I had to leave a message through Chat( after waiting 10 minutes for a response) only hoping you would receive it and I had return correctly.
Rhonda WThe uhaul I had received was tucked away in the corner of the lot in between another truck and a trailer, there wasn’t enough space in between to get it out safely so I had to have a friend help me figure out! App was also glitchy and made the whole experience much harder.
Rileigh MThe people at the Marion location were very friendly and helpful Also they were very funny and great to work with.
Jeff CEasy rental. Easy return. Great company.
BERTHA WKimberly Dunn was very helpful. The process was super easy. Good experience overall.
THOMAS SThe truck was leaking and it was raining, otherwise everything was fine! That was kind of a big deal though because cardboard boxes don’t do well with getting wet.
Heather CVery friendly and efficient.
CAMERON CMy experience using the app for my rental pick up while the location was closed, was difficult. not very user friendly, nor simple .I had issues from the time I reserved the truck until the next day to pick up and drop off.
teresa sStaff was great and courteous & friendly
JOHN BLet the customer know the key was in back of truck instead of box for days the location is closed and people use online pickup option. Was a little confusing
Shawn RNothing, everything was great. Thanks
WALTER SAnd all went well with the return in the destination city
Donna SU-haul fucked up my reservation big time...
Ryan MExcellent motorcycle trailer. Excellent customer service
brian fTruck was dirty inside. A gent was friendly
Tiffany MI was charged for a dolly and furniture dolly that weren’t there when I picked up the truck. I indicated that when I picked up and I was still charged for it.
Emily GMy dolly and furniture pads were not in the truck
Joseph KMake sure requested equipment is in truck.
Mckenna SDon't change any thing
Jerry LNA
Brian DThe process was quick and easy. The truck was very clean and one of the better rental experiences I have experienced.
David GGet the roaches out of the vehicle I was in. And check if their other vehicles are infested. Completely disgusting and bottom of the barrel 10 out of 10 would NOT recommend.
David GNothing, got excellent service
MICHAEL JHave little bigger lot but very nice people easy to rent will return for next rental
Heidi SThe staff at this location were super friendly and helpful.
Jason SVery easy process from start to finish. Very friendly and efficient staff. Thank you all.
BETH CAppreciate the help!!
Jefferson CI explained that i planned to drop off at a location different than what was selected. I was told the drop off location would be left open, yet it wasn't. This caused a lot of stress and problems.
Stephen PStaff was very helpful and friendly Belinda was on top of it and very accommodating much appreciated
Brad BNothing negative. Good service.
Gene HFriendly and very helpful.
Greg CWas inpatient with me and seemed aggravated because they were about to closed at 5 and I arrived at 435 she seemed to be having problems with computer and the paperwork. Was making comments that they closed at 5 had dinner reservations and needed to leave this making herself rush with the computer and making paperwork difficult, really just seemed to make me feel like a inconvenience.
patti zCustomers should avoid this location. I reserve the Uhaul truck on-line for a two-day rental. Pick-up was at 12:30 p.m. When booking the truck, I declined insurance because my insurance company informed me that I didn't need it! We arrived at 12:15 p.m. to pick up the truck only to be greeted by a locked door and a sign saying out to lunch will return at 1:15 p.m. So, my wife and I had to wait an hour for the employee to return. Please note, we had people waiting for us to help load the truck. When she finally arrived, I asked her why nobody was available for our 12:30 p.m. pick-up. She informed me that she had to deliver a rental car and then got a bite to eat for lunch. I reminded her that we had a 12:30 pick-up and she apologized. I then asked why nobody called me to let me know the truck wouldn't be available until 1:15 p.m. She replied that she didn't realize there was a 12:30 pm pick-up! (ISN'T THAT HER JOB?) She apologized again. Wait, it gets better! Later that day, I receive a text stating that the rental trucjk was scheduled to be dropped off the next day (Friday) at the drop-off location. However, that was wrong because I had a two-day rental. I even took a picture of the on-line reservation where it indicated a Saturday drop-off. I called main customer service number, and the lady said she would extend it to Saturday for me as originally reserved. Through this process, I also found out that the lady at the pick-up location had charged me for their insurance coverage without discussing it with me. The lady is incompetent. When I got to the drop-off location on Saturday, the lady there told me I was charged for an additional day and that the truck was due there on Friday. Therefore, the lady at uhaul's main customer service number DID NOT give me the extension as promised over the phone. Did the lady at the pick-up location change my reservation to a one-day on purpose when I left her location? Just thinking out loud. Anyway, I showed the lady at the drop-off location the picture of the two-day rental agreement indicating a return on Saturday, and she corrected the issue for me. Finally, a customer service person at Uhaul that knows what they are doing My thanks to the lady at the drop-off location. She was super nice and very helpful. The lady at the pick-up location should be fired! I'd give a minus rating for her service if it was available! I wAWWill not rent from the Marion Uhaul location again. AWW Auto Rental LLC, 1871 S Western Ave, Marion, IN. Folks, DO NOT USE THEIR SERVICE!
Joseph CSmall. If you're driving a large truck there's no where to park.
Megan RThe manger at this location also had great service skills
Avery CSome idiot poked holes in all the gas tanks the first time I went there. Had to go back 2 days later. Other than that it was a good experience. Have a fantastic day.
Dennis SThe gentleman there was SUPER nice! Even though I was going through the mobile check in, he still talked to me. Excellent customer service.
LaToya DStaff were very helpful when we needed to extend our rental and patient in explaining additional charges related to that. Highly recommend
Kate BGreat staff and very helpful with the process.
Peter MEasy in, easy out operation
charles RAfter houts drop off was good ,nice feature
Patricia YEquipment was DIRTY ! cab was dirty, I have submitted pics at location PRIOR to even starting truck. I had to wipe down ALL surfaces, it SMELLED like a dirty apartment, I had to use lysol AND febreeze prior to travel. vehicle exterior dirty and box storage was not swept out.
Wesley FWebsite was difficult I had to reset password several times. Too many pictures. Customer service chat was great even with me being rude.
Valeria HNa
GARY CI was overcharged $20 when the receipt clearly said I owed $141 but $163 was taken off of my card in a transaction under uHaulaww auto rental Lmarion.
CHASE HNothing
KEVIN S