Customer did not leave a comment.
MICAH R
Customer Reviews for Aww Auto Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better seats and to let customers know u do a hundred dollar deposit for cards other than debit
Sharon MNothing, they were great, family owned business very friendly and they all spoke English.
DOUGLAS MVery friendly and helpful.
TABITHA SThe truck was really dirty inside the cab and the exhaust was noisy when the engine was cold. Other than that, the truck preformed well.
LARRY MI have always went AWW for all my rental needs they always have the truck ready and if I need anything else like appliance dolly its always there I would recommend everyone to them, always a great experience.
anthony hYes the Marion Indiana experience drop off was amazing. The owner made sure I backed in helped me unload unhook made sure all my paperwork was done. Make sure I have my receipt. Walked me to my truck and out to my truck to leave amazing experience.
RAYMOND WGreat customer service. So nice and helpful
Dennis FNo interaction with personnel.
DAVID ACustomer was great! Thank you.
SYBIL KMake sure the items are in the truck that the person reserved and paid for. Was not a happy girl when there was no appliance dolly in the truck and the business was closed on weekend.
Wendy WOutstanding Customer Care Service received from Kim Dunn. Highly recommended.
LORNE SVery helpful from the moment I made the book. Wayne was awesome helping me hook up the trailer and giving me the low down on the features. 5 STARS ⭐️⭐️⭐️⭐️⭐️
Joseph DYOU FUCKING RIPPED ME OFF AN ADDITIO AL $112 DOLLARS????
JON MEveryone is friendly and always helpful and engaging. The pickup and drop off process is quick and efficient. Great place to rent a Uhaul from.
Martin BNot open on Sundays, which was fine. Drop off was easy.
Mark DVery welcoming people. Kimberly was very helpful.
GORDON GThe truck was clean and ready to go. They explained the what we needed. Good company.
Greg HMore vans
Alexander MI did not receive the furniture pads that I paid for and I was not refunded for them. The truck had some difficulty shifting gears and the check engine light came on while I was using it.
James FGreat service, extremely friendly, and did not hesitate to wait beyond working hours for me to arrive with a phone call.
Billy RThey were so friendly and very helpful! We will be going back!
ELIZABETH SWe have rented many Uhauls and Uboxes over the years and this was by far the easiest rental experience ever! Things were quick and they were very nice!
Shauna PTrailer brake lights, turn signals, and tail lights were initially inoperative. The staff at the Marion U-Haul location got them working, but they failed again shortly thereafter. My husband drove behind the trailer the entire trip to Corydon so no one would tailgate and to prevent being rear-ended by someone failing to brake due to faulty brake lights. Trailer was fine otherwise and staff was very helpful.
Tracy MCustomer service was great. I think the only problem I had was the wipers didn't work well when the snow and cold started. I'd check the upcoming weather and make sure little things like that won't affect the customer experience.
Juan CVery friendly service. Went above and beyond to help me.
April WThe truck rental part was super easy but the picking up and dropping off was awful but times I was there over 25 minutes. The location just spins at this address through the mobile app. I had to go through customer service both times and no one was available for the drop off, I had to leave a message through Chat( after waiting 10 minutes for a response) only hoping you would receive it and I had return correctly.
Rhonda WThe uhaul I had received was tucked away in the corner of the lot in between another truck and a trailer, there wasn’t enough space in between to get it out safely so I had to have a friend help me figure out! App was also glitchy and made the whole experience much harder.
Rileigh MThe people at the Marion location were very friendly and helpful Also they were very funny and great to work with.
Jeff CEasy rental. Easy return. Great company.
BERTHA WKimberly Dunn was very helpful. The process was super easy. Good experience overall.
THOMAS SThe truck was leaking and it was raining, otherwise everything was fine! That was kind of a big deal though because cardboard boxes don’t do well with getting wet.
Heather CVery friendly and efficient.
CAMERON CMy experience using the app for my rental pick up while the location was closed, was difficult. not very user friendly, nor simple .I had issues from the time I reserved the truck until the next day to pick up and drop off.
teresa sStaff was great and courteous & friendly
JOHN BLet the customer know the key was in back of truck instead of box for days the location is closed and people use online pickup option. Was a little confusing
Shawn RNothing, everything was great. Thanks
WALTER SAnd all went well with the return in the destination city
Donna SU-haul fucked up my reservation big time...
Ryan MExcellent motorcycle trailer. Excellent customer service
brian fTruck was dirty inside. A gent was friendly
Tiffany MI was charged for a dolly and furniture dolly that weren’t there when I picked up the truck. I indicated that when I picked up and I was still charged for it.
Emily GMy dolly and furniture pads were not in the truck
Joseph KMake sure requested equipment is in truck.
Mckenna SDon't change any thing
Jerry LNA
Brian DThe process was quick and easy. The truck was very clean and one of the better rental experiences I have experienced.
David G