Customer Reviews for Aww Auto Rental LLC

I think the only thing was filling up the gas gauge beyond full. Even though the gas gauge pointer was on full there was still a lot tank space to fill up on gas. So I filled up quite a bit more 7gallons to make sure after going only about 8 miles. I'm sure I didn't have to but just wanted to be safe. Overall very good and considerate people.

Dropped off after hours and stepped through the drop off process online. Worked well.

Do you woman at the counter was very nice and helpful I will return when I needed a trailer or something else

I was not told in advance there was going to be a $100 deposit. Not happy about it.

truck was great, the car hauler was too small and created tremendous problems for the entire trip. NOT the fault of the vendor.

The truck i was given had a headlight out and was dirty in the back still. I didnt feel comfortable driving with one headlight.

Doesn't get any better than this! THANKS!

I didn't know that there wasn't a ramp with this truck. That was half the reason I rented it because we had a lot of heavy furniture.

I ended up with a truck larger than what I needed. The website was not easy to navigate, and having to log back in a couple of times to make changes was especially frustrating. Next time I will probably call and reserve a truck that way.

Professional, Friendly, and Efficient.

It was clean except for the windshield. Could improve there. otherwise excellent to do biz with.

They could not do enough to help me. Very friendly and personable.

I returned unit a day early , so called them beginning of following week to see if get a refund, they said yes . So couple days drove there to pick up return money. Then now out of nowhere guy says no , guess not ..... I thought 2 days for trailer was going to be around $80 or so , but he made me pay over $120, and returned it day early... bullcrap. Never rent from uhaul again, we spend thousands in years with you... done

While the overall condition of the truck was well-maintained, the storage area wasn't swept and cleaned.

Great service as always have rented many times thanks

This was a last minute reservation and it went flawless!! Great experience!!

If the truck had a mini fridge? Haha great service.

Location had a mix up with key. Error was fixed promptly. The extremely frustratung part was this was to be a 24/7 self check in. For 2 hoursi continued to get numerous errors on uhaul.com and the uhaul app. Spoke with 3 reps and a manager to finally have the contract emailed to me and the lockbox code given to me. Then...no key in the box. After several hours of this nonsense, we finally got the truck. Still charged the full rental price e en after all the issues. Disappointing.

I put N/ A because the driver lock should have been repaired. Other wise. It ran well. Thank You.

Disappointed the blankets I reserved were NOT in the truck as I had reserved. Was thankful for the $50 reservation guarantee refund though!

USave is amazing! Easy and seemless process.

The location was fine, however, U-Haul need to get it together. I had an email that someone would call me do to the renter equipment not being at the location. No call. I show up and U-Haul, not U-save, couldn't care less about helping the customer. I was there over an hour and it was all do to U-Haul customer service. Or lack of.

Nothing needed improvement, convenient and reasonable.

Excellent customer service by your agent.

They were awesome!

They were awesome!

We recently rented a 26 foot Uhaul truck for 7 days for our move from southern Florida to Indiana. We had unlimited miles and paid a fair price, about $700 and that included insurance. This time we rented a much smaller truck for about 3 hours, less than one afternoon, and paid an exorbitant amount of money, a little less than $200!! It was ridiculous. Needless to say we won't use them again. "U Save" needs to change the name of their business. You DON'T save. Shop around and go elsewhere. We should have.

Nothing exceptional service!!

While the facility was very nice, I was guaranteed a u-haul rental would be available in my town by a specific date. That did not happen. I spent a lot of time and stress getting a u-haul from a town over half an hour away while also trying to get the billing corrected.

The trailer's plug wiring was bad. I had to take it anyway because I was on a one way haul and the operator of the site said he couldn't fix it.. I had to repair it to be safe and legal.

Jeff was a pleasure to work with!

Communication, he said he didn't know anything. Lied about the rental.

I rented a truck for 24 hrs, but returned the truck the same day. They charged me $37.00 stating I drove 78 miles more, which was incorrect. I went over 2 miles and I paid cash . Then they stated I didnt turn the truck in until Sunday which was incorrect. The people put in place to help you did nothing but hurt me , I had to call on several occasions to correct the problem. I will never use Uhaul again and I will tell anyone who will listen my horror story

Drop off was after hrs.

My initial experience in renting the cargo van was excellent. The staff person (Algene, I believe) was extremely helpful in helping me arrange the rental at a price that I felt was reasonable and manageable. The nearly new (only slightly more than 5000 miles) was clean and appeared to be in very good condition. The van drove well, with the very significant exception that the cruise control would not work on a consistent basis. It would work perhaps 20% of the times that I tried it. Approximately 300 miles into my trip, a notice to service the traction control posted on the dash. After driving approximately 640 miles to my destination, a family member followed me for a few miles, and said that the brake light did not go off at any time. I called 1-800-GO UHAUL at 9:00 pm Sunday, August 4, and waited 34 minutes on hold without receiving an answer. When I tested the van the following morning, the brake lights functioned properly, so I risked the return trip home instead of taking it to a UHAUL Center. However, the cruise control continued to work only sporadically, and I later learned that the brake light again did not function properly. After about 250 miles, the service traction control notice came on. After I arrived home, I checked the brake pedal, and discovered that if I raised the pedal with my toe, the brake light went off properly. This is also apparently what caused the cruise control to not function properly. When I returned the van, the clerk (I believe his name was Jeff), attempted to charge me $902.21 instead of the $642.47 that I should have been charged per my rental contract. When I objected, he stated that the contract is not a contract, and further said that I had not driven the van the 1250 miles allowed on the contract, and indicated that this was the reason that I was being charged additional money. I replied that it did not make sense that I would be charged additional money for not driving the van far enough. I also stated that he had misread the van mileage, and that I had, in fact, driven the van 1326 miles. He then returned to the van to reread the mileage, and then returned to his desk, and spent quite some time recalculating the charge. He did this without making any comment or statement whatsoever. He then gave me a corrected receipt indicating a charge of $642.47, and a refund of $259.74 of what he had previously charged. He asked me in a very hostile tone if I was satisfied with that. I initially indicated that I was not happy with that charge, as I was not aware at that moment that it was within $3.00 of what I believe I should have been charged, per my contract. He continued and amplified his hostile and abusive tone, sought to mimic me, and belittle me for being dissatisfied over a $3.00 difference. I told him that I was not dissatisfied, after reviewing the new charge computation. However, he said, "No! Here is your $3.00," taking it from the cash register. He continued to shout, and beli

Very friendly

The only issue with this location that they seem to be so busy that they have a hard time answering their phone.When a location is open for business, a customer should not be directed to voice mail.

This is the second time that I had to personally replace wiper blades in recent usage. Please have all U-Haul deals check wiper blades before renting out a vehicle.

One of the rear running lights

Very easy to work with and convenient

Truck was filthy. He didnt do a walk around with me. Just gave me keys and said good luck.

I will only do business at this location! They are honest and extremely helpful to the customer. They are they best!

Staff was very polite and friendly. No problems with the truck. They didn't have the size we had ordered, but we got a bigger truck for the same price which ended up being a blessing as the bigger truck had a ramp which made moving much easier.