The truck wasn’t cleaned, documented properly, or even looked at. This was an after hour pick, but I was charged extra fees. There was trash left in the front and I didn’t drive enough for the gas level to change. However I was charged for cleaning and gas fees. The truck was picked up and returned to a corner store that had zero of the normal procedures of a normal location.
Brandon T
Customer Reviews for Azalea Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very good
NADA HMy only complaint was I got charged for fuel. I picked it up on a half tank and returned it on a half tank. So why was I charged.
RANDOLPH BMixed review. Had booked a different type of vehicle (van) and was switched unexpectedly to a truck that was located in a different location from the original reservation. Did not realize this until I went to the location and they told me I was in the wrong place. I did receive a text from UHaul with the new location but had not seen it. A person had called me that morning to confirm the time for pick up but did not share that the vehicle type or location was changing and failed to see the text that was sent afterwards. in the end, the truck was suitable for the plans we had for the day and it worked out ok. Also was saved by a customer service person that I called from the market after having issues with the self checkout. She was great and able to walk me through the steps to get the key.
CARY OThe engine light was on in the truck but ran well !! Thanks !!
SHANENE LI have no complaints
BRENDA JJust keep gaining experience
EDWARD W