Customer Reviews for Aztec Trailer Sales & Service LLC
(U-Haul Neighborhood Dealer)

162 reviews

305 NE Aztec Blvd   Aztec, NM 87410

(505) 333-4558

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 333-4558

305 NE Aztec Blvd
Aztec, NM 87410

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was required to unhook the trailer next to a busy highway without any assistance.

KENNETH O. 
Rating:
5.0

Very personal and helpful store owners. Easy access from the road.

Nikki D. 
Rating:
5.0

Great service, reasonable price. I will use them again.

ROBERT S. 
Rating:
3.0

We were made to wait while the rep finished his personal conversation. I did appreciate the lesson he give in unhitching the auto-transport. (Our original drop off location was just minutes from our location and would have been more convenient.)

Wilbur S. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Josephine C. 
Rating:
5.0

Customer did not leave a comment.

ROSALIND JC T. 
Rating:
3.0

Had a big problem with rental. A Uhaul rep called me to change pick up location. In process, removed Richie from my contract, moved me to N.M., which my bank did NOT recognize. I had to wait another day to pick it up. It cost me an extra day in motel, and rental car. After loading truck, back left 2 tires were very low. At first gas stop, across country, had to fill tires with air. Dealer was not very understanding, but I picked up truck the next day. Needed 26 foot, only 20 foot available(per Richie), but he made sure I had at least a 20 foot and he requested the 26 foot.

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Zak greeted me with a big smile and good attitude. He also caught the fact I had left my lock on the door, just as I was pulling away. I thought Zak did and awesome job (I believe that was his name?)

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Easy drop off . No wasted time.

Larry T. 
Rating:
4.0

Customer did not leave a comment.

TERRA D. 
Rating:
5.0

Customer did not leave a comment.

PEARL R. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
3.0

Customer did not leave a comment.

TIM S. 
Rating:
4.0

Had problems getting logged into the Uhaul system that day. My phone was unable to connect. Office Manager was finally able to finish the check-in with his equipment. I had previously checked in online.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Awesome Job, thank you guys helping move back home!!

Matthew J. 
Rating:
5.0

Very friendly no hassle returning very good people.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

TORREY C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH O. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Sonny M. 
Rating:
4.0

Customer did not leave a comment.

alan H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY DAWN C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JACQUES D. 
Rating:
4.0

Customer did not leave a comment.

AARON J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
4.0

Customer did not leave a comment.

Arron E. 
Rating:
3.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
2.0

Better customer service without the run around that was received!

Michael H. 
Rating:
3.0

Customer did not leave a comment.

DELPHINA T. 
Rating:
2.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Lindsey S. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

vern A. 
Rating:
4.0

The clerk was very nice, helpful and friendly.

Victor S. 
Rating:
3.0

It took over an hour to check in. Computer problems and same staff members called 3 times and never helped this situation. Please do updates in early hours of the day before any items are check out or in. Very disappointed to hear that vendors are not paid well. Home office needs to be more aware of customers needs. troubleshooting employees need more training.

Barbra C. 
Rating:
5.0

The clerk was very helpful and pleasant.

BEVERLY E. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
4.0

Staff at rental center was very friendly and helpful!

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Kelly J. 
Rating:
4.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Excellent customer service and professional staff. Victor has always gone above and beyond to make sure we have been well cared for!!!!

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

We were only dropping off, but the service was friendly and prompt. Thanks.

Donal K. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY E. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Easy drop

courtny D. 
Rating:
5.0

Customer did not leave a comment.

Laine J. 
Rating:
1.0

Pay attention to the customer at hand...

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Professionally done quick friendly

John W. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

lynn N. 
Rating:
5.0

Customer did not leave a comment.

Arlene G. 
Rating:
3.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Teressa N. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Cynthia K. 
Rating:
5.0

work on your website- if it had not been great people at Aztec Trailer Sales- Kris and Victor- I might have gone down the road to Penske-

Kris E. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
3.0

Not the fault of the man who helped me, it always takes too long to rent. I took photos of the front and back of my driver's license 3 times and it didn't work. He finally entered it manually. The trailer ratchets that tighten the straps didn't work well and needed lubrication. One of them gave me a difficult time.

David C. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Shelly N. 
Rating:
5.0

Customer did not leave a comment.

Bernabe M. 
Rating:
5.0

Customer did not leave a comment.

Roberta G. 
Rating:
4.0

Customer did not leave a comment.

Ken D. 
Rating:
3.0

No one answered phones ... no call back on received equipment

AB C. 
Rating:
5.0

I signed up for an 8 am pickup. The email said to go to the location and sign in at 8 am. When I did the website said this site does not open until 9 am. This was an hour that was wasted by me and for the help I hired for the move. If your location doesn't open until 9 you shouldn't tell customers to show up at 8.

Mike L. 
Rating:
5.0

Staff knowledgeable and good customer service.

Edith G. 
Rating:
5.0

All good at Aztec new Mexico location. Highly recommend.

jean pierre S. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Zsamanique H. 
Rating:
4.0

Service was wonderful. Staff was friendly and knowledge. Very efficient.

Patricia H. 
Rating:
4.0

Dealt with Victor who was very helpful. Would go to this location again due to him being helpful.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Jon N. 
Rating:
5.0

Customer did not leave a comment.

cynthia B. 
Rating:
4.0

Customer did not leave a comment.

Susan A. 
Rating:
4.0

one of the ratchets on the tow dolly was rusted and difficult o operate. I was able to make it work, but anther client might not have the experience I do.

Bill S. 
Rating:
5.0

Make the computer paperwork easier and not take so long. Thank you .

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Although I dropped the truck and trailer off at night and dropped key and contract in the lockbox, I called Vic the next morning and he hadn't yet inspected the truck, but assured me he thought everything would be fine as I had nothing to report. I filled the tank to 7/8 full as it was when I picked it up and folded all the moving blankets and swept the truck.

David C. 
Rating:
2.0

It's a tough place to pick up from after hours--no help, loud traffic, confusing set up. And that all makes calling the 24/7 help line even more difficult, being on hold almost 45 minutes and then finding out that someone at uhaul coded my reservation wrong. Also, as I've now relayed 3 times by phone or email, this location did not provide the 1/2 dozen furniture pads that I paid for.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
3.0

Truck was pulling to the right, think needed a wheel alignment , Need to replace wind shield wipers too...

Rheta V. 
Rating:
5.0

employees were very helpful in unloading--very good experience

Charles M. 
Rating:
5.0

The Gentleman stayed late to take care of us.Went above and beyond.

Randolph L. 
No reviews have been submitted for this location.

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