they were above average and nice
DONALD B
Customer Reviews for B And B Tires LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were great!
JOSEPH MI had to wait 40 minutes to talk to the one employee there that could check-out a trailer for me when picking up . They don't staff their counter (also true when I dropped-off) and I had to go to the back where they were working on cars just to let someone know I was here, then three different guys told me they weren't trained on checking out UHaul trucks and trailers. Drop-off was similar, but this time the guy that could check in the trailers wasn't there, seems this tire/repair shop isn't prepared to take on UHaul management as well. Even though it is the location currently closest to me, I don't expect to use this location again for future UHaul needs.
MATTHEW FThe call center was sooo helpful! I called them 3 times and every time they helped me right away & were so kind!
Ayden PHorrible customer service nothing was explained no paperwork and the return was horrendous. Would like a call back and talk to somebody about the issues I had.
Steven UI was quickly taken care of when, I walked in. They recommended the right size vehicle which worked out perfectly. The truck was spotless inside and the truck ran perfectly. I would recommend this location to everyone they get a perfect score
MARK EThey never came out to inspect the vehicle and there was an unexplained additional charge.
Jeremi WThe person waited on us right away and was helpful and friendly.
david LI informed the U-haul representative of my issues. He was receptive. I turned it in a day early.
Jim LThe location made us wait over 30 min to check in and pick up the uhaul, so they could start and complete someone’s break job on their car. Triton the time we waited they even left the location to drive and pick up the breaks for the job they were doing. The complete time it took us to retrieve a pre-booked uhaul for an hour and 15 min and there were no other people present. Very poorly managed experience.
Roger HNo comment
Juan MThe truck was a 15' ford. 2009 model with nearly 200,000 miles on it. There was not a single drop of oil on the dipstick. It was bone dry. There were no visible oil leaks or drops or spatters and the exhaust was clean so it was not dumping oil, dripping oil, or burning oil. It had simply NOT been checked by anyone in a very, very long time. I had to buy and insert 3 quarts just to get an oil level in the pan to register, then had to insert 2 more quarts to bring it up to where it belonged. I then drove the truck 400+ miles and the oil level was still satisfactory. Does anybody EVER check these trucks? If I had not checked it and then spent $30 on oil, I would have had a catastrophic engine failure in the middle of an eastern Oregon desert at 15 degrees.
anthony j