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Wisti Q
Customer Reviews for B Secured Self Storage Cosmic Court
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility was just fine. The agent was great. My problem was the location. It was a 2 drive to and then back to my needed location!
Ted DNothing. Staff is great too! Thanks
Cherie R$125 dollars for a 19.95 per day vehicle is ridiculous!!!!
kimber kUhaul customer service telling me I need to drop it off at another location an hour away, then hanging up on me when I said that would not work, was not professional.
Jason PA great customer experience!
michael kAmanda and Carol are both friendly and efficient. I enjoyed the rental experience because of them.
Debra NThe lady that helped us was amazing.
PATRICK AMileage out on contract totally inaccurate. I drove to Sunnyvale, CA then back to Copperopolis for a total of 269.2 miles. Was charged for and extra 128 miles due to paperwork mistake. So why didn't I get the mileage corrected before departing...LONG FRUSTRATING Story.
floyd mCarol was helpful and very friendly:)
Julie MReservation system is a joke.
Steven SThe lady in the office was very helpful and knew everything I neeeded for our move. I would recomend her to anyone who asked.
dennis bYour emailed information to me was constantly wrong!!!! Inaccurate information sent over and over. Your call center completely unhelpful because I was on hold for hours.
Susan RIf I have the opportunity to rent again. I will find another company other than Uhaul.
DEBBIE GThe First Lady who helped was great… the older lady act like it was her personal vehicle… asked where did we go? and why… like why is that any of your concern the truck is back in One piece
Jeremy MGreat customer service
brenda sCustomer service was 5 stars. Carroll was absolutely fantastic.
Steve EOffice staff was very friendly and helpful.
Dax GCarrol was wonderful!
roger mFriendly customer service.
Peter PBoy was I glad that the employee was on site. I had a dreadful time with the app online. April, the employee took over and the process was a breeze.
JOHN KInside of the cab hard dirt and grass on the floor. It hasn’t been swept and I don’t want to be held accountable for that because I didn’t do it. Also the right side passenger outside rearview mirror does not adjust.
Michelle BExcellent service. First rate. Pleasant and knowledgeable agent.
Anthony Vumm they had no clue that i’d travelled 45 more miles that what i was supposed to do and treated me like it was nothing. not their fault but U-haul should communicate that situation.
John AFriendly people , great service . Thanks !
monte F"Carol" at at B Secured self storage in Copperopolis went above and beyond my expectations.Shes very professional and compassionate of my needs to help.Its nice to find "real" people with a heart still out there.... Thank you Carol....
sarah mQuick in...quick out, and on my way
Kevin BWas charged $100 deposit even though I paid with a credit card. Called Uhaul ahead of time to make sure there wasn't a deposit required and was told if I paid with a credit card there was no deposit required.
Kurt KEverything was perfect
Stephen SNothing! The Gal in the office was very helpful and knowledgable!! I was in and out, she checked out the truck and explained everything for us!! Great experience!
John LThe advertised price per mile was .89 and when I read the contract it had been changed to 1.09 per mile without being notified. This in my opinion was fraudulent! I would never have rented from uhaul if I knew this has happened. Very dishonest
Jennifer BNothing! I was impressed with this classy facility! Felt like I was in a bank. Clean, neat, decorated nicely!! Personable well trained polite representative. A+
Gary KInspection of motor had antifreeze leak that was in plan sight
David PShe was very helpful and kind
yancy wCarol was awesome! The absolute best! Telling everyone! Chris maag and maureen pilati
Cristopher MExcellent
ed dService and personnel were the best. They knew what they were doing.
WILLIAM BNothing to suggest. Friendly and competent agent.
Ron VSynchronize your online and in person store fronts. It’s bullshit I online says it will be one cost and in person they tell me another.
Giovanni HCarol was nice and very accommodating.
daniel vThe lady was real nice and helpful
Kevin OLocation says they are not a dropoff location, though when we made the reservation we were able to specify it as a dropoff location.
SHUXIA LNothing at all. Carol was the most professional person,and truly cared about my moving experience. I would give them 10 stars that they deserve,i will reccomend them to all..
michael sThe U Haul employee that handled our rental was very cordial and helpful. Great experience!! Thank you!
SYLVIA ONothing I can think of. Personnel were fabulous.
Paula MI just had to drive 35 miles one way to pick up the truck.
David HCarol is excellent. Such a pleasure to work with.
DEBBIE LVery good service!
MIKE SCarol is the nicest person who can deliver a great service.
kevin tEverything as promised and expected
Ronald AVery friendly service. No improvement needed.
Brian MThey were awesome and able to accommodate my last minute schedule change. Thank you for all your help.
Dawn UGreat place, great service , the entry driveway could be improved a bit , trailers tend to tweek and stretch a bit pulling out , but great overall place
Alejandro s