Had to push trailer out by hand due to mud and deep cuts where someone had been stuck already. Then received a call from owner saying it would be OK to drop trailer at a different location and to call him . Tried to call and text and no response given. Called uhaul for help and was transferred 4 times and being informed that I could be charged triple my quote. Went back and took trailer to original location and had to hand push trailer into spot . Yokum uhaul is a joke.
John F
Customer Reviews for BBQ Shack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing was great
Chad JNo one was at the location when the truck was dropped off. However, the drop box was easily found.
Tammie SWas a big mix up with the truck didn't even get to use it returned it within an hour but would not refund or credit me for a different vehicle
Richard DOriginal man had a family issue and a man from Victoria called me and hooked me up with doing my rental over the phone. Excellent
aaron kNo one was at location had to call 800 number and could not get app to work Then I get notice i am 6 miles over the mileage and have to pay $1 per mile Will not use U Haul again
EDWARD TWebsite location stock needs to be updated. Owner said they had 5 motorcycle trailers on their lot and the website said 0 available, despite me renting one.
Hisako PWas a good trip had a smooth drive as well as it being an easy pick up great service 👌
Riziel GPersonnel not on site at all times. You have to call ahead to schedule a pick up or drop off.
JAMES Nvery professional, excellent experience
Milton LGreat customer service... went above and beyond what most would do to make sure my truck was ready to go. Thank you
Steven BExcellent Customer Service, reliable and dependable! Professional knowledge! UHAUL ROCKS!!!
Debora GI highly recommend using the U-Haul in Yoakum at the BBQ Shack. Henry was very helpful and met us there on a Sunday for drop off. We brought the truck back Clean and full of gas, which it was not when we picked up. Definitely a ⭐️⭐️⭐️⭐️⭐️ for this Uhaul and Henry. We will definitely use the BBQ Shack U-Haul again in the future!
NIKKI jVery confusing place with no signs
Shirley FI was so impressed with the quickness of sign up and the trailer was so clean and well maintained. The gentleman running this operation deserves a “hats off” as he was so helpful and made sure I understood the hookup and was there to help me when I returned the trailer. And seems to always be so thankful and courteous. You don’t run into folks like him often.
pasty wHenry was very helpful and went out of his way to make sure we had what we needed.
Kathleen TPaperwork was not given at time of pickup. Would have liked either paper or electronic notification of the pick up
Tyler MWithout my knowledge, the local vendor added insurance which was not in selected in my online reservation. I did not realize this till after the sale was complete.
John LNothing. This location was perfect for us and the attendant was very friendly and helpful
Bryan DCan’t think of anything!
Brian MManager was very helpful and courteous
Steve CExcellent service. Had the exact trailer I needed and was available at the time I needed to fit my schedule.
Cynthia TEven though I didn’t get to use it. They was nice and helpful. Will use them again!
Beau FNot ripping off customers charging them for an extra day when they’re an hour late
Hali PDidn’t put my correct information I told him and then charged me extra when I replaced the gas back !!!! Service is terrible and lies!!
Deloris BTrailer dirty. Had to call the rep to remind I had an appointment so I could pick up the trailer. She hooked on the trailer to my truck, assured it was hooked on correctly. It had a strange attachment that screwed on the ball instead of a normal latch with lock and pin, and sure enough about an hour down the road the trailer came off my truck. I feel very fortunate that I was able to stop the truck without it being a major accident because the trailer was whipping around violently while slamming into the back of my truck. The equipment at this location is filthy and not maintained which turned into a major safety issue. I would not ever do business with U-Haul ever again.
Dara LPaperwork was not filled out correctly and made the return complicated. Also did not include the pads.
Mark HNot a real haul location. Business had previously burned down so office was a small tin shed. Had we not seen hail equipment there we would not have known it was even a business. Clerk was very nice and helpful.
Margie HYoakum was awesome with the customer service
Marcus GNothing Customer service was Excellent
Chandrika CTraffic aka customer service via phone is ruining this company
Stephanie LThe salesperson was extremely rude. By the time I got it home, only 3 miles from where I picked it up, there were ants crawling everywhere. When I had picked it up, the cab smelled of chemical, I now realize she knew about the ants and had sprayed something to get rid of them. I called and left a message about said ants, my call was never returned. Horrible experience.
Kimberly LNice and smooth ride no problem at all
Tony GThe lady who attended me was also very kind.
Moy CMy original scheduled appointment was with uhaul in Gonzales, Texas. The owner never showed up and forced me to drive 30 miles to Yoakum. Gonzales location put me in a real bind and will probably never use UHaul again. My experience with Penske was much better.
ROBERT FNothing just keep doing a good job
Leslie OThe agent at the pick up location was very professional and very helpful being I am handicapped she hooked the trailer to my truck and I will recommend Uhaul to everyone I can
GARY AThe lady that rented to me went way out of her way to meet my needs. I had to change the date 3 times and she didn’t bat an eye. She was awesome
sherry hGreat customer service. Flexible pickup and return hours with proper communication.
AARON SGreat service.
Donna WThey were very nice and very friendly version very considerate thank you
Vickie KNothing
CHARLES VI can think of nothing to be improved at this location- quick, professional, great information and help given.
Henry CVery rude personnel
Deborah PVery friendly and very helpful
Ricky SGreat friendly service, and an easy return.
JOHN MGreat service
Dwayne B