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Cleveland T
Customer Reviews for BCH Services Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager who runs the UHaul part of service was not there. The employee who was there didn’t know how to use any U-Haul services. He tried to be as helpful as he could but I ended up having to work thru the scheduling services. Also, the first trailer had not been inspected as it did not have a license tag.
Lloyd RI would tell them to double check the mileage on the vehicle before leaving because U-Haul has over charged me on the mileage that i didn’t put on the vehicle
Essie LVery helpful
BARBARA BDrop off location was closed, after hours drop off
JOHN BEasy return process! Guys helped me unload some things into my vehicle. Very nice
RICHARD WFriendly
tiara aWe didn’t open the back till we was in a hurry to get to the location to load up our stuff but it had a dryer left inside the back and we left it in there when we dropped it off at the return location because we have no where to put it and it wasn’t ours. Hopefully someone realizes they left it on there and gets returned to them.
Linda BDidn't even get my deposit back
Dezi MThe milage out was incorrectly reported. I took a picture of the dash area showing the correct mileage out. Because of this error, I was charged appropriately $200.00 over. I texted the image of the milage to U haul, and 2 days later have not heard back!! I am concerned!!
Fredrick MVery friendly staff, drop off/check in was easy and quick.
Travis MExcellent friendly customer service at this location
tiffany hCool guys.
Demond MReturn the vehicle with the same amount of gas But was charged for 2 gallon of gas I was told I was going to get this truck for the same price but didn't because the one I wanted wasn't available.
Jerry THelped me and my husband . Very patient
Rita WMario was very polite and helpful
RODNEY HEquipment was clean, back tires on truck are bald. Bald! As in NO tread on tire. The passenger side tire looks like racing slicks. If you think I'm exaggerating, I can supply photos. I didn't realize how bad they were till the 1st gas stop. Just thankful was able to finish trip without issue. Must be corrected before re-renting. ⁸I didn't want to make a messy public post of this, but needed to pass this on to you at this time.
Thomas WFriendly
Addison GFriendly guys!
Kysharia BVery helpful! Hooked trailer hitch up for me and put air in my personal vehicle
malik jVery helpful
Clarence NHave the equipment clean with good tires
James PGet a manager that tends to Business instead of leaving customers sitting in the rain for over 30 minutes waiting on them to return only to have to connect everything myself and finding out afterwards that the trailer lights didn’t work
Charlie sNo kind of customer service at all not friendly did not try and help with nothing lied and said the system was down late to the office just a all around horrible experience and did not give a receipt don’t know what was charged to my account don’t know what was held I will never go to that place again
Antony BNice guys! Great positive energy!!
ulva dVery friendly and helpful
Forrest Rno one was there
Terrance HUnprofessional, worst experience. Did not have the truck I reserved and said I would have to drive over an hour to pick one up. Gave the option of getting a bigger truck. Took the bigger truck even though I did not need the space. Bad mistake, it was more difficult to maneuver and pretty sure took a lot more gas to run. Also, did not have the appliance dolly. Had to scramble to find one at the last minute!
Elidia JVery great customer service
Sheri JWent above and beyond!!
RON HFriendly and nice ! Great customer service
Jessica Jbe clear in your communication that locations for pick up have no one to help you!! Bobby in the found was awesome!!
ANN B