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AUDREY W
Customer Reviews for BKWW LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was at the site when we arrived, after waiting 25 minutes to reach someone. We were instructed on how to get the key out of the lock box. The truck was UNBELIEVABLY nasty and full of trash and dog hair. The odor was terrible and smelled of smoke. I will not recommend this location to my worst enemy. Uhaul need to be more careful of whom they contract to use their name.
LEOLA AWell matter and professional. And quick with service.
MICKEY GIt was confusing on how to get the truck. When I finally got the truck it was filthy…. Bonnet, empty water bottles and sunflower seeds all over the floor. Customer service was nice though.
Kenyatta LSite was not opened on pickup, had to call a number to get the key, van was not cleaned had to sweep out
Todd JThey need to have a more attentive service. I would not recommend this location to my worst enemy. They need to have their vehicles cleaned and gas in it when they rent one of their vehicles from now on. It was filthy and was never cleaned. There was no gas in it at all and there was furniture in it from the previous renter. I understand things can happen but this experience was the worse I have ever had. I hope that this location do a complete 360. Immediately.
SHQWANDRA MMaking sure they put gas in the truck.
Jody SThe person helping was rude and taking personal calls put me on hold for 30 minutes prior to arriving my appointment time was at 10:30. I didn’t get keys in my hand until after 11 AM, they lost the keys when I got the keys the truck was filthy. It was filled with cigarettes and sunflower seeds. The check engine light was on and no gas and when I return the truck, they had the nerve to charge me a $36 fee and it wasn’t my fault they couldn’t find the keys so no I do not recommend renting a U-Haul from these people and when I called to ask why I was charged a $36 fee. She told me to just call U-Haul because they don’t handle fees, but I never said anything about a fee on the phone. She assumed that I was calling about the fee. She tried to charge me and she also had her child up there and the person later on the afternoon had their child up there as well very unprofessional zero out of 10 I don’t recommend!
Dara WThe customer service was excellent. I felt valued as a customer.
BRENDA WThe young lady that checked me in was very nice. The process went well. The Truck wasn't her fault. The truck had ashes all over and the trailer was full of dirt. The front right was low. I had to put air in the tire. The truck wasn't fuel efficient. The location was good and convenient. The truck was horrible. Then U-Haul tries to hit my card with a $160 charge. I'm done with U-Haul.
Kimmetril GA long wait time to be handled
MKAILA GThis was THE BEST U-Haul experience I’ve ever had! Very professional, clean trucks, very well kept, and answered any questions I had! I will be back!
Kay DThe location is in an undesired area. The lockbox was broken into so I could not leave the key. I'd received several calls regarding the return of the uhaul after it had been returned to the location.
NICOLE NHire someone who have better customer service skills, who doesn't fraudulantly charge you for rental fees knowing your actual rental time & confirms it but then lies & tell you they don't know about the fees so contact customer service. There is no telling how many people she has done that to & they not know.
Shenica GEveryone was great 👍
ALVENA JI rented a truck to move a 2 bedroom apartment and was told the location has no regular or appliance hand trucks which is not what I wanted to hear when I need tools to help me move. On top of that when I returned the truck I tried to do the app return but the app was down so I was changed an additional $22 dollars. If I can find a different company next time I will use it instead of uhaul!!
GREGORY SExcellent, fast and courteous!
IVAN CDo not rent here!
Monica HThere needs to be better customer service and interpersonal skills and the van could have been cleaner.
CRYSTAL MI dropped my auto carrier off the next day ( Friday the 16th ) and when I received my bill it stated I had the trailer two days extra ! Bad billing, not sure what is going on at the drop off location. I will not use that drop off location again !
JAMES FGreat customer service overall.
JEAN Pi had a reservation the young lady check me in quickly and i was on my
Amanda TSimple and easily service
george gI was overcharged for my rental. I did not add Safe Move but it was on my receipt. I was also charged for the wrong mileage and inaccurate gas. I paid double the price then I should have!
Marquelle DThe Uhaul location at 7173 Covington Hwy was nothing short of awesome
Candice M