This Company is very Knowledgeable and Professional I would definitely recommend their service
CHARLES C
Customer Reviews for BMS Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The air conditioner only came out of the defrost area, it was over 100° the day that I rented this vehicle. I returned the vehicle 50 minutes earlier than my reservation end time, but I was charged for an after hours return, I'm not sure if I get charged because they were closed upon my return or they're saying I was late returning it. I wouldn't know because the U-Haul app would not let me complete my delivery back to the facility after I put the keys in the box the app stopped and would not do anything else so I could not even complete the time that I returned the vehicle. So between the air conditioning issue, after hours return charge, app stopping and also I returned it with the exact amount of gas that it had in it at pickup (I only put 15 miles on the truck) I got charged for 8 gallons of gas so NO I'm not happy with this EXPERIENCE at all.
Cheryl DMy check in was a pleasurable experience. A few days before pickup, I was called by BMS to confirm everything. When I got there, the truck was ready and everyone was friendly and nice. They were organized and they knew what they were doing.
BRIAN KAlways clean and very helpful. I have tried the app on several occasions and usually have some issues, they step in and clear it up. Good job Thank you B. Knight
BARRY KRegular checkout
Vincent WEveryone is so nice and helpful.
ASHLEY LThank you!!!!!!!!!
CARLOS RThe self return process is abysmal. It won’t take your location through a web browser on your phone, so you have to get an app. Then after taking the time to get an app, you have to take 60 pictures of the vehicle and give naming rights of your first born child before it’s done, while the van still gets checked over the next day by the location anyway. Make this process easier and not take 40 minutes. Had the place been open it would’ve taken 30 seconds to return the vehicle.
CHASE JGreat branch! Really liked how they pay attention to detail and help the customer out.
JOHN CGreat location and wonderful staff. Easy to get in and out and great rates!
MARTIN HAll went well
COY PEasy streamlined process. Straight forward
KENTON PGreat place, friendly, professional and gets what you need done. THANK YOU!!
LAURA FTrying to check out once returned was not working and very frustrating. Should just be able to drop key in box and go.
SANDY HThe left front tire had a screw in it.
THADDEUS QDropped off after hours
BRIAN PEverything was great. Also the staff was very professional and helpful.
DOMINIC MThey didn’t have the utility hand truck
VANESSA BThey were very helpful and attentive and despite them not carrying the appliance dolly that I ordered, the equipment that they did have was in very good condition
Shawn GGreat rental experience! 10/10 BMS auto
CODY RPicking up the van was smooth and easy; the rep on site was knowledgeable, friendly and fast.
ANTHONY BThe vehicle was not cleaned when we picked it up. It had dog hair everywhere. They wanted to charge us for cleaning. Overall, this wasn't a bad location. We were just already frustrated with the overall uhaul experience.
Tiffanie FVery satisfying.
LINDA BNothing everything was perfect and the employee inside was very nice and very helpful.
Martina TExcellent place and wonderfull team!!!
Angel RService was wonderful. The location was just not convenient for me.
BRYANT VEasy to pick up and return. Great on gas.
ANTHONY TThere are some tight areas for the returning of equipment for those not experienced with large vehicles and backing trailers. Personnel were friendly, and flexible.
RICHARD PGet new equipment, customers love new equipment.
willie dFirst Trailer was a 4X8 Door was 42 inch not 48, could not use to hall my mower. retuned it dealer refused to give refund .of $24 dollars. So I had to rent a 5x12 for $37 For Half day. Dealer was Rued .
HERMAN HFue un poco complicado al dejar el camión. Aparte tengo la queja que me sentí estafado con el combustible. Decía que estaba lleno el tanque y cuando lo completé consumió 29$ y solo recorrí 13 millas
JUAN CGreat job!
Barry KMy experience overall was HORRIBLE!
CLELLON MI’ve rented U-Haul trucks from various locations, but this one was by far the most welcoming and enjoyable experience I’ve had. The staff was incredibly friendly and went above and beyond to ensure I had everything I needed for a smooth move. I would highly recommend this location to anyone in need of their services.
MICAH HEverything was good in this location, easy process and they left all prepared. My concern was to pick up on sunday, but was perfect.
Reinaldo MThe lot was full and very small. Maneuvering the trailer around was difficult, there didn't seem to be designated spaces for drop offs.
JOSEPH GI returned the truck at approx. 2:30pm on Sat. the 4th, not due till Sun. the 5th, a day earlier then due. There was an employee on the lot that told me to drop the key in the drop box and he would move the truck. My reciept states I returned it after 4:00 and you charged me $20.00. Why am I being charged when there was an employee on the lot and was not after hours????? Uhaul is closed at 2:20 on a Sat.???? Also, the odometer indicated 312 total miles driven, 4 miles less then allowed at 316 and I was charged an additional $18.8 miles???? AND, I returned the truck with more gas then when I picked it up!!!!!!!!!
BILLY HThe trailer leaks near the front. I had an LED panel wall in that area. All of the traveling cases where they come in were wet on top.
JOSE OMuddy and narrow entrance.
Jason TThe truck interior was clean but the tires were covered in mud. The transmission seemed to need fluid.
ERICA AThe person that took my order was pleasant and helpful The person that helped with the equipment was very businesslike and easy to work with for the entire rental
CLAY FThe owner was very friendly, came out and helped sort through my return processing.
Roselynn NGreat, quick, friendly check in. We got exactly what we needed for a local move.
ANDREA HVery fast and friendly service I would highly recommend the Uhaul location to friends and family
SCOTT BExcellent customer service!
TANNEA HThe uhaul app would not allow a picture resulting in a 20 fee
RODNEY FA quick and easy pick up!
BAMBI E