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Marcus C
Customer Reviews for BMS Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle was not cleaned when we picked it up. It had dog hair everywhere. They wanted to charge us for cleaning. Overall, this wasn't a bad location. We were just already frustrated with the overall uhaul experience.
Tiffanie FVery satisfying.
LINDA BNothing everything was perfect and the employee inside was very nice and very helpful.
Martina TExcellent place and wonderfull team!!!
Angel RService was wonderful. The location was just not convenient for me.
BRYANT VEasy to pick up and return. Great on gas.
ANTHONY TThere are some tight areas for the returning of equipment for those not experienced with large vehicles and backing trailers. Personnel were friendly, and flexible.
RICHARD PGet new equipment, customers love new equipment.
willie dFirst Trailer was a 4X8 Door was 42 inch not 48, could not use to hall my mower. retuned it dealer refused to give refund .of $24 dollars. So I had to rent a 5x12 for $37 For Half day. Dealer was Rued .
HERMAN HFue un poco complicado al dejar el camión. Aparte tengo la queja que me sentí estafado con el combustible. Decía que estaba lleno el tanque y cuando lo completé consumió 29$ y solo recorrí 13 millas
JUAN CGreat job!
Barry KMy experience overall was HORRIBLE!
CLELLON MI’ve rented U-Haul trucks from various locations, but this one was by far the most welcoming and enjoyable experience I’ve had. The staff was incredibly friendly and went above and beyond to ensure I had everything I needed for a smooth move. I would highly recommend this location to anyone in need of their services.
MICAH HEverything was good in this location, easy process and they left all prepared. My concern was to pick up on sunday, but was perfect.
Reinaldo MThe lot was full and very small. Maneuvering the trailer around was difficult, there didn't seem to be designated spaces for drop offs.
JOSEPH GI returned the truck at approx. 2:30pm on Sat. the 4th, not due till Sun. the 5th, a day earlier then due. There was an employee on the lot that told me to drop the key in the drop box and he would move the truck. My reciept states I returned it after 4:00 and you charged me $20.00. Why am I being charged when there was an employee on the lot and was not after hours????? Uhaul is closed at 2:20 on a Sat.???? Also, the odometer indicated 312 total miles driven, 4 miles less then allowed at 316 and I was charged an additional $18.8 miles???? AND, I returned the truck with more gas then when I picked it up!!!!!!!!!
BILLY HThe trailer leaks near the front. I had an LED panel wall in that area. All of the traveling cases where they come in were wet on top.
JOSE OMuddy and narrow entrance.
Jason TThe truck interior was clean but the tires were covered in mud. The transmission seemed to need fluid.
ERICA AThe person that took my order was pleasant and helpful The person that helped with the equipment was very businesslike and easy to work with for the entire rental
CLAY FThe owner was very friendly, came out and helped sort through my return processing.
Roselynn NGreat, quick, friendly check in. We got exactly what we needed for a local move.
ANDREA HVery fast and friendly service I would highly recommend the Uhaul location to friends and family
SCOTT BExcellent customer service!
TANNEA HThe uhaul app would not allow a picture resulting in a 20 fee
RODNEY FA quick and easy pick up!
BAMBI EProfessional and Friendly!
ANGELO BGreat experience.
Nicole PStaff very friendly
Desiree GThis location always gives great service
HERMAN LEasy and timely. Great service
Marion SJermaine was the nicest and most helpful CSR....10+ is my stars for him!!
GLORIA BExcellent Service
Denise HFurniture blankets were not available with the truck. I had to go to a full service UHaul location to get them. The hassle, mileage, time, and phone calls to rectify the issue were not in keeping with previous UHaul experience.
MATTHEW PThank you for your excellent customer care! The rental was easy, and there was a smooth transition for return! I will definitely use this location again!
LYNTICA MNothing everything was great.
ASHLEY LVery professional and staff was excellent.
SAMARA MEverything went smoothly and the return was done on my cellphone. Easy!!
MARGARET YBill is great.
jackie wFantastic service
DEIDRE WBest service ever all your facilities should be ran like this one ❤️❤️❤️
DEIDRE WVery friendly, courteous and easing my nerves on this big move.
TONYIA BFriendly
SHANNON FSomeone came outside to greet me upon my arrival.
Jerry PEasy folks to work with. Thanks
NICOLE PThe customer service is the best at this location
SHANNON FI had no problems returning the equipment. The person that waited on me was nice and helpful. I would use this location again. Thank you
LAVONNE BThe gentleman on the desk was very helpful, but the computer was not working and it took him half an hour to get the system to accept the booking. He had to fill the form in repeatedly. Frustrating for him and us.
Trudy CTruck was clean but had a bad smell. BMS was very understanding and helpful. Great location owner.
ALVIN MNo issues thank you
Earl BMy original pickup location changed to a location farther away from my home but the u-haul customer service agent was apologetic and helpful. The business owner was also informative. Overall 10 out of 10.
David RGreat accommodating service!
Elizabeth CUsed after hours drop off.
James A