Customer Reviews for BP Food Mart
(U-Haul Neighborhood Dealer)

137 reviews

1405 N Saint Augustine Rd   Valdosta, GA 31602

(229) 247-5227

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(229) 247-5227

1405 N Saint Augustine Rd
Valdosta, GA 31602

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Consider accommodation for the price on those with a long distance to travel. I basically moved majority of my stuff alone and drove from Valdosta, Ga to Chicago, IL. I couldn't afford to pay help and work around schedules.

DEROCCIUS H. 
Rating:
1.0

Over charged for vehicle when returned on the day it was scheduled. Vehicle had no a/c in it at all.

Jamar W. 
Rating:
1.0

Absolutely unprofessional place with no staff. The same clerk was working UHaul and front desk of convenience store. Small dirty location. Clerk kept picking his teeth and needless to say I did not want to be near him with COVID out there. Bad!

MARK M. 
Rating:
1.0

I explain myself in the box above. I will never go to this location again. Rude and nasty

TRINA W. 
Rating:
4.0

Customer did not leave a comment.

DENNIS F. 
Rating:
3.0

Customer did not leave a comment.

Frank S. 
Rating:
1.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Stop charging $60 + to our credit cards when we drop off the car tows. The charge is still on our card a week later.

CRAIG A. 
Rating:
5.0

Customer did not leave a comment.

Kieshana L. 
Rating:
4.0

Customer did not leave a comment.

Lori M. 
Rating:
3.0

Customer did not leave a comment.

Frank S. 
Rating:
1.0

Lady was not informative and did not listen to me. She charges me an extra day even though I had proof I had to go back and get car tow. She also added $7 for gas. That's not enough to charge me for. This store is nasty and very cluttered.

RICHARD S. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
3.0

This location was friendly. The equipment was clean. Uhaul on the other hand, needs to do better. What I reserved was not at the location. They sent me all over town and still did not provide exactly what I reserved. Glad the move is over.

KENDRA D. 
Rating:
2.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

KEVIN R. 
Rating:
4.0

The only problem I have it that I haven't received my deposit back from u-haul and I need my money now..

Tiffany R. 
Rating:
3.0

Glad that I took pictures of the truck before we got in the truck. PLEASE TAKE PICTURES OF THE EQUIPMENT BEFORE YOU LEAVE THE LOCATIONS.

Carolyn P. 
Rating:
4.0

When i got into the touch it had some trash in it and it still had crumbs and trash in thectruck from the previous person.

Lisa B. 
Rating:
4.0

Help me get refund for day did not use trailer.

Donna H. 
Rating:
3.0

There was a glitch in the computer at that location that delayed our transaction. It was not the fault of the person working there. This was a convenience store. There was one person there trying to take care of the convenience store while taking care of in store customers, and take care of fuel purchases and sell lottery tickets an also do Uhaul transactions. She was BUSY!

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Tiffany S. 
Rating:
2.0

Train the clerk on rentals

Lisa G. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Needed to be swept out, but not filthy

Robin S. 
Rating:
4.0

Customer did not leave a comment.

Kelsie B. 
Rating:
5.0

Customer did not leave a comment.

Alton G. 
Rating:
3.0

Missing supplies that I ordered. No AC in the truck. Truck was filthy!

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Trey M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
1.0

Customer did not leave a comment.

tina Y. 
Rating:
3.0

Customer did not leave a comment.

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

Staci M. 
Rating:
5.0

Great employees

ALAN S. 
Rating:
3.0

Customer did not leave a comment.

Ward P. 
Rating:
5.0

The truck needed services but otherwise hood condition.

Wendy M. 
Rating:
5.0

better gas mileage

Marion P. 
Rating:
3.0

Customer did not leave a comment.

Ladonna S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

No furniture pads

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
3.0

Everything was fine, but the person who checked my mileage accidentally added two extra miles to the total. I did not worry about saying anything, though because I didn't have time to ask for a correction.

David H. 
Rating:
5.0

Customer did not leave a comment.

PATRIC T. 
Rating:
2.0

This place is a quickie mart. The lone employee was flabbergasted at the return duties. It took him over 30 minutes to process the return. Everybody in line put their selections down and walked out. He had a VERY negative attitude!

Ellis C. 
Rating:
4.0

In the dark, the location appeared to just be a random cement parking area near a gas station. Signs and better direction of where to drop the truck off would have been helpful. However, I was not expecting to see a guy there to welcome us, so that was helpful.

kristian A. 
Rating:
3.0

Customer did not leave a comment.

JERRI L. 
Rating:
1.0

My pickup was at 9am.... location didn't open until after 10am.

Mackel S. 
Rating:
4.0

Location beats the service!

Elizabeth D. 
Rating:
1.0

The staff was rude and condescending! They wanted to argue with us about the receipt. We had to contact uhaul in hopes to resolve the problem.

george S. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
3.0

Location trumps service. Owner locks main return area while having discussions with his 2nd business behind the first. While processing return, he takes care of other customers in between instead of finishing the check in process. But, the location can't be beat for this city.

Elizabeth D. 
Rating:
1.0

No signage for U-Haul Only 1 employee more concerned with convenience store sales kept interrupting turning in the truck to cash out sales. Store is extremely dirty

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Walter N. 
Rating:
4.0

When I showed up for the car hauler, Victor the local service tech arrived. He was superb! If it wasn't for him I would not have gotten the lights to work. He had to replace the light cable. He was very helpful in helping me get the trailer on correctly.

Kenneth E. 
Rating:
2.0

The location was at a local gas station. The representative was the only one running the gas station counter, so he had customers constantly stopping him to tend to their needs. The representative didn't walk with me to check the equipment. When i missed the window to do the walk through on the app, I was told to have the representative there do a walk through with me and log any existing damges to the equipment when I went inside he said "don't worry about it your'e good to go". I just took pictures on my phone with any pre existing damges. Would not recommend picking up from this place or dropping off.

Michael M. 
Rating:
4.0

Only if you can hook up your own vehicle

SPENCER T. 
Rating:
5.0

Customer did not leave a comment.

DEMETRY R. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

The auto transport was a bit greasy but overall the equipment was good.

Jerome W. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

Keep up the great work! You made things so easy! Thanks!

ashley H. 
Rating:
5.0

Thank God the drop off was a tad bit easier than picking up

jill S. 
Rating:
5.0

Customer did not leave a comment.

Dominic T. 
Rating:
1.0

Over charged for mileage drove 30 miles however was charged for 113. None of the equipmemt i ordered was available. Truck was also in poor condition

michael T. 
Rating:
5.0

I'm very happy with the decision I made to rent a truck from uhaul.

martha G. 
Rating:
5.0

The truck we rented leaked,, all over my furniture, couldn't go over 60 miles an hours, the truck starts shaking.

lori B. 
Rating:
5.0

Again very friendly even found a picture I had left in truck and let me know. Highly recommend these locations.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Keltrice H. 
Rating:
3.0

Customer did not leave a comment.

Savion B. 
Rating:
4.0

Customer did not leave a comment.

Wendell C. 
Rating:
3.0

Customer did not leave a comment.

Karen W. 
Rating:
2.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Close it. The guy over charged me and then told me that they will fix it later. He also told me to return it where ever I wanted and it would not be an extra charge.

jeff S. 
Rating:
3.0

Customer did not leave a comment.

Regena M. 
Rating:
2.0

Customer did not leave a comment.

Michelle J. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

Christine Y. 
Rating:
2.0

Truck had not been cleaned from prior use. Manager could not print the required receipt, had to take a picture of his computer screen with my phone.

chris K. 
Rating:
2.0

Customer did not leave a comment.

Jonathan N. 
Rating:
1.0

The person was not knowledgeable on how to take off the car trailer hitch attached to the rental truck. He could have caused damage to the equipment and I would have been reponsible. Also he was impatient because he assumed I knew what to do after I repeatedly told him I don't. Also he was the only person at the gas station so he kept trying to rush with me so he could attend to his customers.

Shannon D. 
Rating:
3.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

There was a computer issue when I arrived. The employee worked out the issue and we were good to go.

Todd E. 
Rating:
5.0

Customer did not leave a comment.

divonne L. 
Rating:
5.0

Customer did not leave a comment.

divonne L. 
Rating:
2.0

Customer did not leave a comment.

Edward B. 
Rating:
1.0

Over charge me 136.00 Would not ever go back there

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
2.0

Customer did not leave a comment.

Teesha M. 
Rating:
3.0

Having difficulty navigating computer system. Despite the delay they were very friendly, polite and did their best to remedy.

Craig H. 
Rating:
1.0

Pickup lasted 3 hours! Didn't understand English. Cheats! Tried to persuade me NOT to buy insurance! Wouldn't select the option for the insurance I wanted until I insisted multiple times I wanted insurance. Paperwork was messed up by them multiple times. Tried to switch trucks on me, giving me the far inferior, smelly, dirty, old one when a newer, cleaner, better truck was available. Made all sorts of excuses for not printing the required paperwork and not giving me a receipt, including running out of printer ink! Was never my ideal pickup location. UHaul traffic department in Albany/Columbus, GA wasn't willing for my closer ideal location to go pick up the truck from them, even though my ideal, closer pickup location was willing. Avoid this location like the plague. Please find another pickup location. Do you want your move to be delayed by three hours?

David A. 
Rating:
5.0

Customer did not leave a comment.

Lonnie K. 
No reviews have been submitted for this location.

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