Customer Reviews for BP Food Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

With the first rental not available had to go to a different rental and it was way too big have a scared to drive but the experience was fine, but I also don’t like the overall pricing is too expensive to move anymore

Rating:

5.0

I wish I had not been shifted around to three different locations in order to rent a truck … but … all is well that ends well. The BP Food Mart location could not have been a better situation.

Rating:

5.0

Very professional. Great customer service I would give the man that checked me in 10 stars

Rating:

3.0

Make sure the Rental is clean.

Rating:

5.0

Where’s my 56 bucks

Rating:

1.0

This was the worst rental experience ever. If you can use ANY other U-Haul vendor, then do so. I had no clue what the process was and communication was dreadful.

Rating:

3.0

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Rating:

1.0

did not give me the appliance cart, furniture pads, or other accessories. Only got a utility cart. Charged me for the furniture pads like they were missing. I never received them and marked it all on my inspection. Contract #74528557 Very poor experience.

Rating:

5.0

Nothing

Rating:

1.0

They were unprofessional and they also lied and tried to over charge me 81 dollars total for driving less than 20 miles and the truck was only 22 dollars and when asked why it was so high they kept making up more lies

Rating:

1.0

The owner of this establishment exhibited an aggressive demeanor and speech. Despite my clarification that I needed a mileage limit of 30 miles, he charged an excessive deposit, emphasizing his ownership and insisting on doing as he pleased. This conduct seems to be a recurring issue. Before picking up the reservation, I noticed that the previous renter had a similar experience, expressing dissatisfaction as she was overcharged by him.

Rating:

3.0

Only thing I found wrong with the truck it didn’t have a ramp to roll my stuff inside. I had to lift everything such as my refrigerator and dresser to put inside.

Rating:

5.0

Very clean store and the uhaul truck was in great condition. Very pleasant experience.

Rating:

1.0

Single worst rental experience I have ever had. Vehicle had multiple issues that made the entire experience dangerous. I have opened a complaint charge with customer service.

Rating:

3.0

Again- improve the app

Rating:

1.0

The shop owner was of no help at all. He Was very dismissive of me refused to help with hooking up the trailer. I had to call the 800 number to get help and the lady went above and beyond to help me thankfully. The man at the store refused to even talk to the lady . I will definitely not be using this location again

Rating:

5.0

Stay friendly and caring. You guys were awesome!!!

Rating:

1.0

When I need to use rent a vehicle from uhaul, I try my best to avoid going to 1405 n saint augustine . This place has ugly attitude and no real customer service. That’s why I like the no human contact mobile pick up option. But sadly that day it was the only one in my area available so I had no choice.

Rating:

3.0

The truck was not ready for rental the AC didn't work

Rating:

3.0

I originally rented the truck for 9 am. I did mobile pickup, but mobile pick up had a “glitch” as said by a customer service representative when I put in my card information my card’s expiration date kept coming up from. This took an hour to fix. The truck I rented did not have working air conditioning. The location was fine. The mobile pickup experience was terrible.

Rating:

4.0

Staff was friendly and easy to work with. Location was convenient to the interstate and parking lot well lighted. Especially appreciated since we had to return the truck early morning before daylight.

Rating:

5.0

Good job all the way around

Rating:

5.0

Employee was nice and helpful when checking the truck in.

Rating:

5.0

Awesome assistance !

Rating:

5.0

No comment

Rating:

1.0

Charged me for gas when I just put the required amount in at the same gas station that I was turning it in.

Rating:

3.0

Not a dedicated rental site; rental took second place to scratch tickets and beer sales. The paperless rental was good, but I would rather show hard copies than my phone to law enforcement in the event of an accident or traffic stop.

Rating:

3.0

The truck was filthy food crumbs under the seat and all over the floor board. The back was just as bad with dirty qtip and trash. Very disappointed in u haul.

Rating:

5.0

They were very soft spoken and explained everything for me to totally understand very friendly people I would go back to them anytime

Rating:

5.0

Excellent customer service. Easy drop-off, we did not have to try to back up. They even came out to help lift the trailer off the hitch. VERY IMPORTANT, the were open on Sunday until 9 pm. One of the few that works on Sunday.

Rating:

2.0

The truck was not ready when picking up. The prior customer had not properly returned the truck per the cashier at the store. The store needs to be more on top of processing returns and ensuring equipment is ready to rent, especially if there is an upcoming rental. Also, the back of the truck was not clean, very dirty with trash. I had to sweep out the truck before I could even get started. Pickup took over 45 minutes.

Rating:

5.0

I had to drive far away to get 15’ truck after Uhaul switched me to a 26’ truck. I think would be helpful to have a lot of extra trucks available in Tallahassee for move out weekends! Uhaul did give me discount, extra day and extra miles so it all worked out. I enjoyed having an almost new truck

Rating:

2.0

Had my reservation changed to 4 different locations. My reservation was for a pickup truck that was changed to a van. My reservation was for 0930 I wasn't able pickup the vehicle until 2pm. I was only able to keep the vehicle for 4 hours My reservation was for 8.

Rating:

5.0

Nothing. Went smoothly.

Rating:

1.0

Got some concerns about particular location

Rating:

5.0

The customer representative D was a great help and has great customer service!

Rating:

1.0

Rude and lazy clerk and this location is the closest to my house but I will use Budget in the future.

Rating:

1.0

Took forever to pick up was there for probably an hour and a half

Rating:

3.0

I informed the lady at this location that helped me with the dispatch information before picking up the truck that I was dropping the truck off in Tallahassee FL where I was moving to. She and her mom both told me this would be ok. Unfortunately when I agent to drop the truck off at Uhaul in Tallahassee FL they informed me that nothing had been changed in the system, it was still set up as an in-town rental, and they refused to accept the truck. I had to spend almost 45 minutes on the phone work Uhaul trying to sort this out and was told because they couldn't verify this information being that Frank's Creek Storage LLC was closed on Sunday I would be charged a $200 destination fee and Uhaul would submit a claim to have the fee reversed pending verification with Frank's Creek Storage LLC. After this call I was finally able to get the Tallahassee location to accept the truck. I called and spoke with the same young lady Monday and she said she would call Uhaul and take care of this. I then noticed that Uhaul had already emailed me (Daniel Bridges, Area Field Manager) to tell me that the reservation was made online as an in town reservation and should have been changed during dispatch and as a result he cannot authorize a deletion of the $200 fee! Needless to say both the dealer and Uhaul showed me that they believe in ignoring customer's requests, blaming the customer for it, and stealing money from the customer. I did not recommend Uhaul or any of it's authorized dealers and will tell everyone I know about this horror show of an experience. It's sad to see "business people" tanking advantage of their customers. I also rented a tow dolly with the truck and Uhaul counted this drop off in Tallahassee FL against me as well although this was all agreed upon with both locations before I left with any equipment. Not to mention my original reservation was for 9am Saturday morning to pick both pieces of equipment up at location in Valdosta- American Self storage but Uhaul called me Saturday morning to let me know that wasn't happening and that I had to pick the equipment up from 2 different locations- supposedly at 10 am but I had to wait until almost 11am for the truck pickup in Hahira ga then go to Valdosta to pick up the dolly. This whole experience was horrible and very unprofessional.

Rating:

5.0

Fast, courteous and competent assistance. Very convenient location. I would use again.

Rating:

4.0

The store clerk was very helpful and kind.

Rating:

5.0

Nothing to improve. It was an easy process and the lady at the store was very friendly. I would use this location again.

Rating:

5.0

I called and the agent was able to get me a reservation luckily as a truck the size I needed was just returned. I picked up the truck and the lady at the store was very accommodating! I returned it the next day and a different agent inspected the uhaul and I was in and out in 10 minutes. Very efficient and very helpful!!!!!!!!!!!!

Rating:

5.0

Consider accommodation for the price on those with a long distance to travel. I basically moved majority of my stuff alone and drove from Valdosta, Ga to Chicago, IL. I couldn't afford to pay help and work around schedules.

Rating:

1.0

Over charged for vehicle when returned on the day it was scheduled. Vehicle had no a/c in it at all.

Rating:

1.0

Absolutely unprofessional place with no staff. The same clerk was working UHaul and front desk of convenience store. Small dirty location. Clerk kept picking his teeth and needless to say I did not want to be near him with COVID out there. Bad!

Rating:

1.0

I explain myself in the box above. I will never go to this location again. Rude and nasty

Rating:

3.0

Stop charging $60 + to our credit cards when we drop off the car tows. The charge is still on our card a week later.

Rating:

1.0

Lady was not informative and did not listen to me. She charges me an extra day even though I had proof I had to go back and get car tow. She also added $7 for gas. That’s not enough to charge me for. This store is nasty and very cluttered.

Rating:

3.0

This location was friendly. The equipment was clean. Uhaul on the other hand, needs to do better. What I reserved was not at the location. They sent me all over town and still did not provide exactly what I reserved. Glad the move is over.

Rating:

4.0

The only problem I have it that I haven't received my deposit back from u-haul and I need my money now..

Rating:

3.0

Glad that I took pictures of the truck before we got in the truck. PLEASE TAKE PICTURES OF THE EQUIPMENT BEFORE YOU LEAVE THE LOCATIONS.

Rating:

4.0

When i got into the touch it had some trash in it and it still had crumbs and trash in thectruck from the previous person.