We ordered a dolly and they stated they don’t have any. But I still got charged the $10 for it even though I never got it. The truck was also dirty in the inside and in the back of the truck when I picked it up. They were confused when I got there and it was just not a good experience especially for having a dirty truck and no dolly. I won’t be renting from this location again.
Danielle D
Customer Reviews for BP Mishawaka
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service sucked! Clerk was extremely rude. As a paying customer, I’m the service I received was unacceptable.
DARRYL WI lost half an hour of my scheduled time because the location was closed when i went to pick up my u-haul and the guy on the phone seemed annoyed at a few points when getting me set up with my paperwork. the traction on the wheels were awful as well.
Grace P