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Rich C
Customer Reviews for BP of New Hyde Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I rented was in a good shape and it drove without any problem. Uhaul app makes it easy to pick up and return the truck.
Andrew KThis was a very bad experience. The truck I rented had 129,000 miles. Upon returning the truck, the Gentleman who rented to me (his name is Nohat) told me the amount totaled $236. My calculation was $150 plus tax. When I asked him how he arrived at his number, he told me that U Haul arrived at that number and it is not his business. When I asked him if he knew the prices of the truck rental he became very belligerent. He insisted I sign for $236. I refused and the situation became heated. I needed to get U haul customer service on the phone (I think her name was Andrea) as Nohat either could not or did not want to. 2 days later, my credit card was charged the correct amount ($168 total). I will never go through this again and will look for alternates to U-Haul in the future. Thank you, Paul Aversano (516) 456-8997
Paul AWhen I got home I noticed I was charged $29.99 for the rental when it should have been $19.99.
JERRY CFuel level was correct but attendant checked it in as low. Location is a gas station. If it was low I would have put gas in. Very unprofessional
Eric LThis is great company to use.
Oscar OThis location scams there customer for more money!! Please avoid. I did the mobile return service and I completed the return on the app. All I had to do is to drop the key in the drop box. There is no outside Dropbox nor a drop box at this location. I try to give the key to the employee/worker but the worker want to check the truck again and that is fine. Work insist that I have to fill the tank to full in order to accept my key. But the tank is already at the same exact indicator when I picked up the truck. He even called his boss and the boss also want me to fill up the tank at their gas station location so they can earn money more money from us filling up the tank. Therefore, I just contact customer service to resolve this issue and file a complain on this location. Please avoid this location for any returns or pick up or they will try to do everything they can to scam you for more money!!!
RICHENG FAnd they told me that I could return the truck to any UHaul branch. I went to 2 locations and they did not accept it. They wanted to charge me $65 more to leave it with them.
BAIRON M