He was supposed to set a drop off destination for SC and didn't when I called customer service the first time she was helpful and told me no problem changed it to a place in Greenville that I took it to and their customer service was wretched. The man was rude and would not help me find a place to take it I fell going out the door and am still not able to walk correctly and no one came to see if I was ok. Called customer service again and the the gentleman was polite and transfered me to a lady that was rude. By this time I had an attitude stressed to the max over dropping the car hauler she said the destination could not be changed and I knew it could. I knew this because she sent a message that all I could do was look at because when I fell I also broke my phone and glasses. Millennium was amazing they were polite and helpful to me even helped me unhook the trailer. I am 57 yrs old never used a rental company till now and will never use one again if U-Haul is the only one available.
Carmen V
Customer Reviews for Backwoods Custom
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wasn’t able to use the car hauler. I had it for one hour. The lady didn’t have my vehicle ready and I brought it right back. I just wonder if I can get some kind of
David FBackwoods Custom is very responsive and professional.
Mary SAlways a great experience, nice and courteous..
Salaam MThe owner actively made sure that everything went well. I highly recommend this U0haul site.
Stephen KDealer very helpful
Salaam M