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ROBERT W.
Customer Reviews for Backyard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was very Good
SAMUEL C.If you're gonna test try to our lights test them on multiple trailers before you send somebody off thanking that the other trailer lights aren't working I've got videos of the torn up wire harness even though they swapped out two of the ones going from the trailer to the truck But nobody ever looked at the one on the trailer itself so I went back after hours after I went do the test on Mac trailer rights and AutoZone wasting money again buying a tester 20 something dollars and said everything was fine so I went back and looked at the trailer itself and found a problem Please call me at 601-754-0298
Steven R.Truck was very dirty and hadn't been cleaned in a long time. Truck had been smoked in by previous renter. When I dropped it off using the U-Haul app and reported the truck needed to be cleaned, I got hit with a $25 cleaning fee. I do not understand why I have to pay for someone else's dirtiness. Not happy!!!!
Jeremy T.I was charged over $500 because no one told us that we rented a Uhaul by the mile.
Katie M.N/a
Richard C.I will recommend all my friends to visit there's nothing to change
Dorothy M.The truck was very noisy. My ears rang for hours after we returned the truck. The steering was very loose and very hard to control the speed of travel.
Michael R.Vehicle was not cleaned out from the previous mover. Had to wait for them to sweep out the cargo area.
EDWARD W.Good service
Ronnie J.The unit was just very dirty and you could see through the windshield someone needs to clean the inside of them things they stink
Kirby E.Nothing! Great customer service
ROBERT W.Purchase vehicles with cruise control. This vehicle had severe vibration from 62 mph to 70 mph. Scary.
Errol C.Haven't received $100.00 cash deposit from Firestone in Gautier, ms. Said he doest keep cash there and was 45 minutes late. No response from Affordable Motivated Moving company. Very unprofessional!!!
John G.Both places were awesome! Uhaul chat personnel awesome! Need cruise control in every vehicle! I could not upload picture of minor damage on the rental before departure.
Errol C.1. U-HAUL has a good product line. Equipment is affordable. 2. U-HAUL gave me access to equipment quickly & with ease… I rented a Van & return it within 24 hours. 3. No changes to your products are necessary at this time.
Velma J.I had to drive to Brookhaven MS from Clinton MS to pick up truck. I was supposed to get it at the Hwy 80 Jackson MS location.
Ed P.Office hours and easy to contact
Carly S.The sales associates were extremely professional and friendly. Transaction could not have gone any better ***** Five Stars *****
Jerry J.The vehicle had no garbage in it but it stunk so bad inside we had to clean everything and hang an air freshener. It took days for the smell to dissipate. The vehicle had not been washed from previous usage.
Katrina E.Con-Phone wait when calling was 19 minutes. Con-Availability of trailers on website didn't seem to reflect actual inventory. Con-One person can NOT pickup tongue of 6x12 trailer as it is to heavy. Pro- Trailer was clean and maintained. Pro-Person at pickup was very helpful with hookup.
Lynn R.All was good
Jeffrey M.Love the person running the location but the lock up added an extra 30 miles to my trip and the drop also also added and ever 20/30 miles to my trip which caused me to go over my millage and being charged
MATTHEW B.Called to ask for a few extra minutes to return truck but was told they would not be there. After going thru the 15 min. self-check in, they were still there
OLEN THEODORE B.Correct paperwork the first time
Linda B.There was no Dolly included as I requested which made my job much more dificult.
DAVID E.Well since this is the location claiming they had to clean the truck and that it was returned late, and therefore are the ones charging me an extra hundred dollars....I wouldn't recommend business with these people and would say they are thieves.
JAMES M.Be sure the service rep pulls the correct contract so you dont get billed for the EZ fuel charge of 3.30 per gallon
William N.Truck bed was not cleaned out. A member of our family stepped on a broken sewing needle that was left in the truck sustaining a puncture wound through work shoes that required an urgent care visit.
Mark B.Dropped off after hours.
Yvette C.The truck was muddy dirty in front and back smelled awful like dead crawfish...sprayed to try to get rid of oder and left lid open for a while. No pads as ordered was left so my new furniture got scoffed even with me trying to use something else....very disappointing.
Coretta B.I was told a different price for extra mileage
SHEREC C.Just opposite of pick up place. He unhooked trailer for us
William M.Nothing.
John M.Your franchisees need to be more professional. The first place I went to drop off the trailer, Brookhaven Mini Storage, told me 2 things: 1) they would be open at 8:00am on Monday, Sept. 30th. (When I arrived, there was a sign in the door saying they would open at 2:30pm.), and 2) the person behind the counter told my that there was no refund of the prepaid extra days just because I brought the trailer back early. The would not issue the refund of the extra days.
cal H.Totally disappointed when picking the truck up
Demoin M.This location provides excellent customer service. It was a quick and easy move and the equipment available is well maintained. I will recommend this location to others. Thanks
Patrina B.Both times I have rented a truck from a haul dealer in Mississippi my reservation dealer has been changed to a inconvenient location. Causing delays in moving. However, the equipment has been in good operating order.
Donald D.Still no one say they will give 1 month free.
Tommy J.Super nice people well lit when returning and safe.
jeff S.I was spoken to like a dog, I would recommend any other U-Haul or storage unit location but this one
Lori T.The price was way too high for the service.
Jody M.The office was closed when I drove up between 2 and 3 in the afternoon; had to call 4 numbers before someone finally answered; no one was there to unhitch the tow from the truck and I left exactly the amount of gas in truck that was in it when I picked it up but this location wanted to charge me extra gas? I'm not a very happy camper.
Rene S.tires on trailer were extremely worn but no problems.
Augustus S.Have the location attendant assist in hook up and do a visual inspection with customer for damage. This is second time this has happened at this location.
Service was great and employee was very professional
Ron R.