First of all this was not my first choice. I booked the truck a month in advance and the day before i was to pick it up i get a call stating that the truck is not available where i was. Then i had to drive 45 miles to another location to the truck. App did not work and they did not have the requested dolly and moving blankets at this location. I also did not want the truck for three days but was forced to do so. I turned it in two days early. I will not be using U-haul again.
Jeffrey B
Customer Reviews for Bad Grandpa Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no one at site for return, no one answer phone call.
mario vU haul in Elsa,Texas. Was just a mile away. It said it had the equipment. Nope. Not on site. Drove 6 miles to other destination on 1015 it was there. Hooked it up on our way .
RODOLFO BThe drop off location was just a lot with no personal present. Just left the trailer with no one to verify drop off. Anyone can take the trailer we dropped off, as well as any other items
KAREN CThey went out of their way to make sure I got the rental I needed and at the time I was needing it.
Jose AWhen I picked up the trailer I asked if I could drop it off at a different location. They told me that I could drop it at any U-haul dealer. I took it to the 18th street facility in Weslaco TX. The person there told me they would not take the return of the trailer at that location and that they did not accept trailers there. I pointed out that there was a trailer sitting in his yard. He still refused the return so I ended up at the International Blvd location. Not a completely happy customer.
Charles Kvery helpful staff
Guadalupe AGreat friendly and accommodating
Antonio MWe had to drive 50 miles to pick up the truck qlwhich was sitting along side a road with no one around, the tires were in very poor condition and we were moving about 1500 miles from that location! I had to call to get someone to bring a key for the truck, then someone called me and took my card number over the phone, I had no idea who we were dealing with and he didn't either because he NEVER asked for any kind of identification. I had reserved it at Tarpon Storage in Port Isabel, Tx. but Uhaul wouldn't get it to that location but after I complained I was given a $35. credit which barely covered the trip we had to get the truck. After loading all our belongings and ready to start our trip, we had no brake lights or turn signals on the car transporter we were pulling, so after being on hold for over 30 minutes at a time several phone calls later, I finally got someone to get a repair man out to check it out, he couldn't fix it so we were in a hotel for the night, the SAME repairman was sent back out the next day again, finally they got and electrician out to do the repair, so now we are 2 days late getting headed to our new destination. It was just a complete circus, the amount of time I spent on hold trying to get this problem taken care of was ridiculous, then when we turned the truck in at Decatur ,IL. The gas gauge was 1 needle under the 1/4 on the gas gauge mark so they charged us an additional $46. !!!! When we got to our destination to put our belongs into the 2 Uhaul storage units that I had reserved, I was told that they didn't have any available, I had the confirmation number from the person who made my reservation over the phone but was told they were not available!! I feel that Uhaul owes us some reimbursement for all the issues we have been thru. I would like someone from your management team to get in contact with me. Thank you.
Michael WGot charged for 2 dozen of mats and a dolly didn't get the dolly since he didn't have one and gave me 8 mats since he didn't have the 2 dozen but got charged for 2 dozen
Jonathan CMore timely in getting the unit.
oral j