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Austin P
Customer Reviews for Badd AZZ Custom Truck
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful
JAMES RI got the bill as 64 doller but 107 CAD deducted from my account
VIJAYAKUMARAN KThe gentleman we deal with at pick up location is wonderful. Our visits are usually okay but when we arrived for whatever reason our account was flagged with no notes as to why, which we didn’t understand as all payments have been made. The portal was sooo slow it took almost an hour just to update. The truck had a quarter tank of gas. So not only are we behind schedule but now we have to stop and fill up. Then the truck wouldn’t start. This is not the fault of the gentleman at bad Azz, he is wonderful! But you guys need to get it together because it was one thing after the next with this reservation.
MICHAEL SPerson over there had not disclose the charges to us . When we returned the vehicle he charged extra for gas and hours.
HITESH SCustomer service was excellent and the rep at the desk made our experience a good one.
PAMELA SThe u haul was not ready for us. The person before us was supposed to drop it off at 2:30 and our pick up was 4pm. We had to wait until 5 for the truck. More should have been done to get in contact with the previous family to get the truck back ready for us. The representative seems surprised we were there and panicked as if he didn’t realize the truck was returned yet.!
BREANNE CLen was amazing and I will go back to this location again for sure.
JEFFREY MThis location is excellent always have the trucks ready and as requested. Some other locations should take some note from this location because of their awesome service.
J CAttendant at the front desk was helpful. He stayed with me over the phone to helped me book the truck! I'll be sure to use them again and refer friends and family to that location as well!
WAKEEL AI booked for trolley. There was no trolley in it. It created all last minutes problems
Haritkumar BEverything is perfect!
stuart WVery nice experience. Easy to find and drop off was ok too
Pushpinder SI was charged for something extra
Dhruvi KGreat location. We have rented from there from than once. Good communication from the store staff and very personable. Gentleman there assisted us with the trailer hookup and ensuring everything was okay with our rental
JAIMEHORACIO SAfter waiting for my truck at the assigned location with no show, I was sent to another location only to he told that there was nothing available. After a while, the attendant managed to get me a truck. I ended up paying more than the original quote for only 17.5 hours instead of the normal 24 hours.
Augustine OExcellent service. Muchas Gracias.
lewis rGreat service. Thank you
Calvary BFirst of all ,I booked 20 feet truck but they gave me 15 feet as they said we dont have 20 feet . Then, I had been told that the amount of fuel would be 1/2 tank but in actual it was less than half tank and I returned the truck with the same amount of fuel.However,I have been charged more by Uhaul as they said I was supposed to return the truck with 1/2 tank of fuel.
Mohit Bexcellent counter service. All ready to go. Very precise. thank you
Patrick PThe app would not work on my android phone, I should have been made aware of this in advance.
Trevor LEverything was quick and efficient. Thanks Lloyd
Lloyd CLin's dealing was excellent 👍🏽
gurpreet pExcellent customer service and professionalism
Robert TWorst experience I have ever had. I could not access the vehicle, the geolocation would not pick up my location in order to allow me to do mobile pick up. No one available to help.
Melisa EGreat customer service and Lin was very helpful. Thank you!
jade nYour app is not very friendly. I had to go through website to return the vehicle
Sanjay VGreat customer service! Super friendly staff and equipment is always clean, ready and reliable. Highly recommended.
Julia DThe truck wasn’t the appropriate size. My concern was it large enough for a king size mattress. It was BUT nothing else fit in the truck.
ANN BLin and the team at Badd AZZ did a fantastic job! They were courteous, businesslike, friendly and welcoming.They made the process fast and easy for me. I’m going to recommend them to anyone that is interested in a rental vehicle, and I’ll certainly use them again. Thank you U-Haul!
Stephen PAmazing service great man at the front desk. Very helpful and polite. Would rent from them again in a heart beat.
David DExcellent service. It was a no worry, no hassle transaction. Thank you !
Stephen Mthe person name lean was so nice and very helpful i recoomend my friends and relatives
PRAGNESHKUMAR JPerfect. Totally happy with the truck rental. The customer service, Mr. Linh was very helpful & knowledgeable. Thank you.
thuan dFast and easy friendly service
VAN HThe person on front desk is so genuine so helpful. Satisfied with service
gagandeep spoor service
randeep sVery helpful person and kind too. I really appreciate the support I got from him.
Michele GThis location believes in Customer Service. Very helpful connecting the trailer as I was a first timer. Your phone service is so-so and to be avoided if you don’t like being put on hold constantly.
lewis rNothing. I was very pleased with the service. People are great in the Cadetta Rd. location in, Brampton. I will definitely recommend it to all my friends and people that I’ll talk about truck rentals!!
cecilia gExcellent service
Alberto LFantastic customer service. Friendly easy check in and easy checkout. The equipment was clean. I would highly recommend this location and will definitely use again.
Rose CI do not recommend your Home Hardware location in Bolton Ontario. I strongly recommend you use another dealer. The owner has issues with releasing the rentals and gives people a hard time
franco mExcellent customer service. No hassle pick up and return.
Girogio FThe front headlight was not working. And we were dricing in the evening
Mary SPerfect services, very easy to return
xiongfei c