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Customer Reviews for Bailey Depot Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jonathan was sincere and helpful. Steven very accommodating to my needs.
ROBERT SPrefer to rent here when they have equipment I need, it's close and the people friendly. Transaction was simple, quick and affordable, very much appreciate all their help.
WILLIAM PCustomer service was professional and courteous.
Katherine KEasy peasy! Thanks!
AMY WI said no to personnel at drop off only because there was no one on staff when I dropped it off. The online drop made it so simple lack of personal was not an issue.
PETER SThe truck that was provided to me, needs the steering linkage assembly & suspension inspected and maintained. It's the worst truck that I've had to drive and attempt to steer straight down the road as you have to constantly steer back and forth to combat the wondering. That's the only thing that's unsafe on the vehicle. Overall, it's an old truck that's been beaten, but she's still hauling. The location is great and the owner is super friendly & informative.
MALACHI MSteve the owner is awesome, fast and easy processing. Location is ideal.
PAUL SGreat service!
CHRISTOPHER BThey were awesome! I love how they behaved like humans and not a corporate robot. The gentleman was helpful, enjoyable, kind, and knowledgeable.
LLOYD DExtremely friendly staff and easily to find locatio. Only minus was available sizes.
Brooke BThe cargo area was dirty with tree bark. The cab on the drivers side was dirty. The location was 45 miles away from where the requested pick up is. Did not receive any paperwork for the rental. My appointment time was 9am and the place didn't open until 10am.
Michael Cclean the windshield of the truck before renting
Duane LNothing , very easy .
Paul SEasy and convenient. Friendly service with all the answers to my questions.
STUART MI only answered no to clean and inviting because I never actually saw the inside. The employee met me outside, took the key, and walked away to the truck. I caught him before he got too far and let him know the air system only works on max AC and all he said was "yeah, we know".
KRISTINA HVery pricey if your not staying super close 1 day charge 100 miles plus insurance and day charge over $200 quite ridiculous. Location manager was super super friendly, and overall helpful!
Brandon HRe fix buffer strips ...
BRIAN CI booked online. The location for truck pickup was changed LESS than 24 hours before I was supposed to pickup the truck. Not good. Suggestion — allow people to choose during the initial online booking to choose an alternate location for pickup and drop off just in case there is a problem. The Bailey office people were polite, professional, and helpful.
Dana YSteve provided prompt and courteous service
EDWARD PThere was nothing wrong with the rental pick up location, it was the overall experience with UHaul that was horrible. First of all, the coordinating team for uhaul never called to let us know where to pick up the truck and when I called them, the girl was very rude. They also informed us that we would have to pick the truck up an hour away from our home. Then when we arrived at the location, the previous renter had not returned the truck on time, so we had to wait an hour. When we went to use the truck, it was full of dog hair. The Bailey Depot Feed offered to vacuum, however, we had already been waiting an hour and did not have time to wait longer. So we had to drive 900 miles in a very dirty truck. We paid a very high price for the rental of this truck and to have this type of experience was frustrating. Needless to say, we will probably never use Uhaul again.
CHRISTOPHER CGreat location, used many times in the past will use again.
Chris KEverything went smoothly and the customer service was excellent.
Mark LLove this family run store!!
Kathy WThe truck has a leak, so water dripped inside the cabin and also in the back.
David SSteve (owner) and his son were prompt, friendly, and very professional. He answered all the questions I had and made me feel great about the rental experience. I was able to rent the truck I needed and return it easily. The process of moving can be difficult and they made at least this part, for me, a breeze.
Martin SExcellent customer service!
Jeff KVery good service
Fred EVery friendly and helpful!
Kim Sgreat service!
Randy RVery friendly and helpful. I will use again!
Daniel PQuick, helpful service.
Jennifer HFor me convenient location, reasonable pricing and quick helpful service
Clive NBuy more pick-up trucks for Colorado.
Renee DMIGHT WANT TO GET NEW TIRES FOR THE 5X9 TRAILER
shawn yService was great. Quick and easy!
Mark KThe attendant was very lax and unenthusiastic. He barely checked the truck, advised us not to use the restroom as the sink was broken, and didn’t provide any information about the check out other than to say we’d receive an email.
Diana BEveryone was very nice and helpful. No need for improvement. They did a great job.
Mark AOriginally booked vehicle in Bailey for in person pick up. It was changed to Conifer (30 minutes away), and we assumed it would be the same. Drove to Conifer, and no one there so had to drive back to Bailey for a different truck. Person at Bailey location was accommodating, but your reservation service and confirmation was awful. Wasted
James GGood drop off
Bob CEasiest Uhaul experience I've ever had.
Tyson SAWSOME CUSTOMER SERVICE
Mason PRented from this location before. Very satisficed.
Anthony Y24hr drop great
BELINDA Vfast, friendly service
Randy Rfast friendly service!
Randy RSteve was absolutely fabulous. Quickest check in ever!
Marion ESteve was great!
Diane SSuper nice and friendly guy helped me out. Will be back again!
Mary HThis location is exceptional. Everyone was extremely accommodating, helpful, and kind - just all around exceptional service. I had to rent outside of the sphere of closest facilities due to equipment availability. I will continue to use this facility based on the service received.
Christiane BMileage charges are really high.
Troy HTruck smelled like smoke Aux jack for music didn’t work Ac cut out on every hill Truck pulled to the right significantly
mike bThe rental pick up location was an hour from my preferred location even with making a reservation 1 month in advance. The Colorado one-way rental person through customer service for uhaul was unaware of the geography of cities in colorado. She had no idea what was a closer location and honestly didn’t seem to care to help the customer,
Amy K