Customer Reviews for Bainbridge Self Storage
(U-Haul Neighborhood Dealer)

1644 reviews

9300 Sportsman Club Rd NE   Bainbridge Island, WA 98110
(DIRECTLY ACROSS FROM SAKAI MIDDLE SCHOOL at BAINBRIDGESELF STORAGE)

(206) 780-3095

Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 5:30 pm

Services at this Location:

Contact Us

(206) 780-3095

9300 Sportsman Club Rd NE
Bainbridge Island, WA 98110
(DIRECTLY ACROSS FROM SAKAI MIDDLE SCHOOL at BAINBRIDGESELF STORAGE)

Services at this Location:

Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

fast and efficient

Maureen K. 
Rating:
5.0

Customer did not leave a comment.

KARA G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

I think the left turn signal/blinker bulb is dead. Also, the parking break release was broken. I think people have been driving this van with the parking break engaged. Which led me to having concerns about the effectiveness of the parking break on Seattle's steep hills. Van needs maintenance!

Patricia B. 
Rating:
5.0

The staff was very helpful!!

christie D. 
Rating:
5.0

2nd time in 2 weeks doing business here and both exceeded expectations. Not sure the women's name but she seems to be the sole manager there. She's great.

Joe S. 
Rating:
3.0

Information was a little vague but otherwise a smooth rental.

Collin N. 
Rating:
5.0

The woman who assisted me was very pleasant and helpful. And it was her first day at this location. She was great.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Theresa O. 
Rating:
5.0

great customer service on site

David M. 
Rating:
5.0

The best uhaul place around!

Jennifer S. 
Rating:
5.0

Good friendly service, and trucks and equipment that run smooth, what else do you need?

Robert W. 
Rating:
5.0

Isabelle & Janice are the only U-Haul representative's I would ever deal with. Very Courteous and Professional!

Glen N. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Lena A. 
Rating:
5.0

I rent from uhaul a lot and I adore Isabel and Janice. They are the best!

Jennifer S. 
Rating:
5.0

The service was excellent. I will continue to come to this location and recommend it to others. Thank you!

Christopher K. 
Rating:
5.0

Excellent customer service. Always very helpful.

Glen N. 
Rating:
5.0

Helpful staff

David M. 
Rating:
5.0

Nothing. The service in the office was fantastic.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Lara M. 
Rating:
5.0

Great experience, no upgrades needed. :)

Robert W. 
Rating:
3.0

Please review & reduce charges I never approved

Helena B. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
3.0

Customer did not leave a comment.

Kerry L. 
Rating:
5.0

The staff were excellent and very helpful.

carney C. 
Rating:
5.0

The people working at the Bainbridge Island location are professional, efficient and polite. Nice to do business with people like this. When I arrived I saw the trucks being cleaned/disinfected. Made me feel comfortable that the truck I took out was safe. Thanks!

DAVID D. 
Rating:
5.0

The woman at the office was very friendly and efficient.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Ramsey A. 
Rating:
5.0

Ordered a pickup truck the day before and it was ready to go when I arrived at 11am. Fast and friendly service every time I've rented at this location.

Patricia T. 
Rating:
5.0

Well done.

DAVID C. 
Rating:
5.0

Well Done all around

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

eric F. 
Rating:
5.0

Customer did not leave a comment.

Monte P. 
Rating:
3.0

I would only recommend for location; the next closest is out of town. The person behind the counter was rude both when I picked up the vehicle and when I returned it.

Allison S. 
Rating:
4.0

The location is convenient and the staff professional, but equipment may be limited due to how busy they can get so plan accordingly.

Kyle Y. 
Rating:
5.0

Would have appreciated a cleaner cab area, it was obviously not wiped down after previous driver. Other than that, a great experience- been coming here for years.

Karol D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Easy, pleasant process made seamless by staff. Which is a consistently good experience and good value, in my opinion.

kenneth S. 
Rating:
5.0

Customer did not leave a comment.

GUIDO V. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Service was great.

Joseph W. 
Rating:
5.0

I would never recommend UHaul to anyone. Not because of the service provided by the non uhaul personnel At the pickupor dropoff locations. The problem stems from the actual uhaul employees who apparently don't know the definition of the terms “reservation” or effective “customer service”. In order to pickup my full contract reservation I had to go to 4 different Uhaul locations and then return to pick up my car. I made my reservation a week in advance. This is A totally unacceptable manipulation by a company that feels alone in a market.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

I rented this vehicle 5 days in advance. There was ridiculous confusion caused by U-Haul central booking. I confirmed my rental in advance but shortly before I was to pick up the rental central booking changed my pick up time. SERIOUSLY? Calling was useless..."leave a message and we will get back to you in 24 hours". I resorted to going in person to the office. Central booking had changed my reservation to someone else on short notice and delayed my pickup by 4 hours. To my surprise the representative at the Bainbridge office did not give my rental to someone else on short notice. She was friendly, efficient and helpful. I am very disappointed in the central booking process and will attempt to rent elsewhere in the future.

Catherine W. 
Rating:
3.0

I thought the truck was okay, but then you sent me this fucking request for a review and I now find uhaul annoying.

Thomas P. 
Rating:
5.0

Great customer service! They straightened out a reservation mixup up for me and salvaged my move.

David S. 
Rating:
4.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Online reservation was very easy to use, as was the online check-in.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

It was a great experience, thank you

Leslie C. 
Rating:
3.0

Wash the trucks.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

luann M. 
Rating:
5.0

I have used this location several times and have always had a good experience. The ladies are super sweet and friendly and the process is easy. This is my go-to truck rental.

Don H. 
Rating:
5.0

Customer did not leave a comment.

Cameron D. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Nothing. These gals are totally awesome. I have had a number of encounters there and have always been very pleased. Friendly, knowlegeable and helpful. Can't say enough.

Ed T. 
Rating:
4.0

Was expecting the truck to be cleaned and sanitized due to COVID. Was clear that the cab of the truck was not wiped down as food crumbs and other visible signs that the truck was not cleaned prior to pick up. I ended up sanitizing the cab as much as possible before we used the truck. Seems like something UHaul would want to do to ensure safety during these times.

daniel T. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

The lady in the office was very pleasant and the guy who met me outside was also friendly.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

These girls rock

jeff U. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Isabelle is awesome!

Judith B. 
Rating:
3.0

Clean the vehicle! Especially during the pandemic! And the agent called me before I was to pick up the van and tried to get me to switch to a bigger truck because she had someone who was going to Seattle who had just come in and wanted the van that I has reserved many days before. She pressured me as if I was causing a hassle by not agreeing to switch for this other person's convenience. Then she called me back and said "You had a 9:30 pick up scheduled, are you coming in?" I said "No, my pick up is at noon, I will see you then." She said that she would change the pick up time since U-Haul was about to cancel it. I checked my paperwork and it WAS scheduled for noon! She was also very discourteous when I called back and told me to hold while she held the receiver to her mouth and talked loudly to other people in the room. Very weird experience. She probably means well but just needs some training in customer service skills.

Lauri H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Adin D. 
Rating:
3.0

One person old lady there I had to help her place trailer and unhitched

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Erika L. 
Rating:
5.0

Please keep doing what you are already doing. This was such an outstanding experience!

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Esther M. 
Rating:
5.0

The mobile app doesn't really work well. I had a lot more success using the website instead. Overall I had an amazing experience and I am certain that I will pick uhaul again in future. Thank you so much.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

DIANA R. 
Rating:
5.0

I have rented from this location several times and it has always been a good experience. I like that they have my information on file so check-in and check-out was a breeze.

Don H. 
Rating:
3.0

Two dollies in the back, I didn't request any. They were just in the way. When I dropped it off at the other place they said I might get charged for them (I didn't so at least that's good). Annoying to have to unpack and, pack and repack two heavy irregular objects

Gustaf B. 
Rating:
4.0

could get trucks earlier in the morning, if possible.

richard o. C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Awesome

Scott B. 
Rating:
5.0

Staff at the Bainbridge Self Storage were AWESOME.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Outstanding personal service during check-out and check-in.

Thomas W. 
Rating:
2.0

Have rented trailers repeatedly from this location and they are generally missing an extension cable for the lights. We then need to pilfer from another trailer or ask the staff. More importantly, the service at this location is poor. The ladies are reliably testy and short. Not overtly rude, but lacking badly in customer service. I'd never return if a better alternative was close that rented the trailers we need. Thank you.

Cuba F. 
Rating:
5.0

During Covid we really appreciated the deep cleaning they do between rentals both in the cab and box.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

BLAIR S. 
Rating:
5.0

Nothing - Janice is great!! Excellent experience.

Kimberley U. 
Rating:
3.0

Communication issues Could not pick up truck before hours they were open. As stated in reservation

Lynn P. 
Rating:
5.0

Customer did not leave a comment.

don M. 
Rating:
3.0

Truck had trash in cab and back. Location understaffed.

Lauren L. 
Rating:
5.0

Had to change pick-up time, L O N G wait to get U-Haul to answer a phone call ... apparently go to a central location, not rental location.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

don M. 
Rating:
5.0

Customer did not leave a comment.

Dirk S. 
Rating:
1.0

The lady who serviced me at the pick up location was extremely rude. She threw a door at me as I was walking behind her and also threw the dolley into the van very rudely. She screamed at me because I came to the door without a mask - I have a health condition preventing me from wearing a mask, and I can only wear it for very short amount of time before I can get an attack. Very inconsiderate and rude. She treated me with violence by throwing the door on me and also threw a dolley - very violent and rude behavior. She should be taught how to treat customers.

Anna B. 
No reviews have been submitted for this location.

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